BMW of Las Vegas

This is a review for service only, as I didn't buy my BMW at this dealership. But my advisor, Giuseppe (Joe) Carcione is the best in the business! Completely upfront and honest about everything down to the at this dealership. But my advisor, Giuseppe (Joe) Carcione is the best in the business! Completely upfront and honest about everything down to the last detail. If you are going to pay dealer prices for service, I'd rather do it here than anywhere else. More

I’m very happy with my purchase of Mercedes’ GLE450 coupe! I love the way it drives. This is my first experience with BMW and compared to other dealerships, they went above and beyond during the proces coupe! I love the way it drives. This is my first experience with BMW and compared to other dealerships, they went above and beyond during the process before and after the purchase to make sure I was happy. They put brand new tires on the vehicle and the ride is very smooth. Randall was the salesperson that helped button everything up prior to the purchase. I had to come back to get the SOS button fixed and they scheduled right away with the service department that was covered under warranty. Justin and Frank were both very helpful taking care of that. Only thing I was bummed about was my front camera lens cover is somehow cracked already with no surrounding damage that is not covered under warranty. More

Service was excellent & Marcus Lianes was professional & and kind. Service done was in the time estimated. Waiting room was clean & comfortable. Only problem I had was regarding the shuttle. While I cou and kind. Service done was in the time estimated. Waiting room was clean & comfortable. Only problem I had was regarding the shuttle. While I could have had a ride home, there was no shuttle to pick me. Reason given was "staff shortage" as is happening everywhere it seems. I will let that go this time. More

Taylor in service followed up with texts and pictures, and made sure to give my vehicle a thorough inspection before my warranty expires. I really appreciate everyone for taking the time to ensure my exp and made sure to give my vehicle a thorough inspection before my warranty expires. I really appreciate everyone for taking the time to ensure my experience was great. More

My Alpina needed some immediate service as we had a coolant problem. The service coordinator jumped on it and got the vehicle in the next morning. It was handled professionally and efficiently. J coolant problem. The service coordinator jumped on it and got the vehicle in the next morning. It was handled professionally and efficiently. Joe the supervisor and the the service manager both did a great job on a complex repair requirement. Thanks guys! More

Hardly no communication when it comes to the service department, the $4k warranty is horrible doesn’t cover anything that actually goes bad. department, the $4k warranty is horrible doesn’t cover anything that actually goes bad. More

Joe the service adviser was a real professional and great customer service he made everything go smoothly and easy customer service he made everything go smoothly and easy More

I have to say that my service adviser is the best! !! Frank Hughes is always helpful, more than once, he gets my car quickly than normal, when they said I have to wait for my car 3 hours, I got my car !! Frank Hughes is always helpful, more than once, he gets my car quickly than normal, when they said I have to wait for my car 3 hours, I got my car whiting an hour. More

Always very professional. Service is excellent I love my BMW. Would never go anywhere else!! Service is excellent I love my BMW. Would never go anywhere else!! More

Starting from the awkward arrival experience (entrance) to the basic coffee station, and unappealing desk organization with the Reps, I found the overall experience underwhelming. Compared to other BMW dea to the basic coffee station, and unappealing desk organization with the Reps, I found the overall experience underwhelming. Compared to other BMW dealers worldwide, the customer experience should be elevated to a more luxurious feel. However, on a positive note: the employees and service advisors were very friendly and helpful. More