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BMW of Little Rock
Little Rock, AR
760 Reviews
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March 02, 2024
I recently bought my first new BMW in December of 23. It is a 24 BMW iX. I recently reported issues with sound quality on the vehicle to the service department that I was having and showed them evidenc It is a 24 BMW iX. I recently reported issues with sound quality on the vehicle to the service department that I was having and showed them evidence that this was a wide spread problem on this year model. The service department did absolutely nothing to diagnose or solve my problem outside of running cursory diagnostics and asking a field engineer about the issue. Everyone says the problem is a functional limitation of the system. However, working with other owners with previous year models, this functional limitation doesn’t exist and I have provided evidence of that. Still, I was directed to corporate who just directed me back to service at my local dealer. Do not buy a BMW. They do not stand behind their product. Furthermore, this has been the worst customer experience from a brand that supposedly is big on the experience! Go buy a Hyundai and be treated better and save yourself a ton of money. More
by Tait Shrum
Employees Worked With
Tarik Boughamrani, Saif Tareen, Jarod McDonald
Helpful June 30, 2023
DO NOT BUY TIRES FROM THIS DEALERSHIP. I bought 4 new very expensive tires 11/28/2022 for my mini cooper countryman. Now 7 months later and only 9000 miles my car is at the mini shop with I bought 4 new very expensive tires 11/28/2022 for my mini cooper countryman. Now 7 months later and only 9000 miles my car is at the mini shop with a cracked rim ($1100) and worn tires that need to be replaced. Jack was NOT HELPFUL, told us we have to contact the manufacturer and that BMW only covers punctures as far as warranty. TELL ME HOW MY TIRES NEED TO BE REPLACED AFTER 7 MONTHS AND ONLY 9000 MILES?????? More
by janiesharpe4
Employees Worked With
Jack Tester
July 03, 2022
It was great working with Natalie, Tara, and Justin. Natalie stepped me through the details of my internet purchase and provided a nice video walkabout of my new 330e prior to my purchase. Tara got me u Natalie stepped me through the details of my internet purchase and provided a nice video walkabout of my new 330e prior to my purchase. Tara got me up to speed on the various controls and the car in general. Finally, Justin made sure we got all the financial details correct and presented some interesting extended warranty options (still considering those). Very nice people and a very pleasant experience. I highly recommend BMW of Little Rock, especially for an internet purchase. The airport, hotel (Holiday Inn), dealership, and interstate are all literally within minutes of each other. So it's incredibly easy to fly in and drive out. Of course, you can also have your car delivered if desired. More
by mark.inlow
Employees Worked With
Natalie, Tara, Justin
July 14, 2020
The most crooked and price gauging service shop on the planet. The part i need fixed on my car only they can fix, but before they'll repair it, they're saying i need to replace over $4,000 worth of parts planet. The part i need fixed on my car only they can fix, but before they'll repair it, they're saying i need to replace over $4,000 worth of parts that id already gotten replaced less than two months ago!! They're horrible people. More
by Shannon
Employees Worked With
Jack Tester
September 10, 2019
Great!!!!!!!! It was professional. It was not time consuming. It was thorough. It was effective. It was comfortable. I enjoyed the conversation with the other It was professional. It was not time consuming. It was thorough. It was effective. It was comfortable. I enjoyed the conversation with the other bmw owners as well. More
by JARVISLSMITH2200.E
Verified CustomerEmployees Worked With
Antywon Hampton
July 17, 2019
Extremely exaggerated prices I owned a BMWs for more than 10 years. I always used BMW dealerships service until we moved to Little Rock. This dealership service although good and I owned a BMWs for more than 10 years. I always used BMW dealerships service until we moved to Little Rock. This dealership service although good and friendly, it’s extremely expensive. A change of an x3 battery average anywhere else is $300, in Little Rock is $530... close to 300 just in labor. I used other dealerships of other brands just to keep servicing my car. I will never buy a BMW again while I am in Little Rock, very sad to have such a greedy dealership. More
by Unhappy customer
Employees Worked With
Ryan Barker
February 02, 2019
Great service Buying experience went very smoothly. Great customer service, pleasant staff who went above and beyond. No complaints at all. Tamika and.her team r Buying experience went very smoothly. Great customer service, pleasant staff who went above and beyond. No complaints at all. Tamika and.her team really took good care of me. Thank you. More
by kdbm330
Employees Worked With
Eric Marbley, Tonya Cashion, Tamika Savage
January 21, 2019
Always get great service! Everyone is polite and professional. Work is done in a timely manner. We have worked with Brad ever since we purchased our BMW. He has always been v Everyone is polite and professional. Work is done in a timely manner. We have worked with Brad ever since we purchased our BMW. He has always been very helpful. More
by DEBRAANNE19
Employees Worked With
Brad Swiderski
January 18, 2019
Great customer service. Terence and Tonya were both a pleasure to work with and took care of our needs. Would recommend BMW of Little Rock to family and friends. Terence and Tonya were both a pleasure to work with and took care of our needs. Would recommend BMW of Little Rock to family and friends. More
by 479courtmc
Employees Worked With
Eric Marbley, Tonya Cashion, Terence Bronson
