BMW of Little Rock

PRE-OWNED BUYER BEWARE. I want to start by saying my experience actually began really well. I was purchasing from out of state, found the exact vehicle I wanted at the ri I want to start by saying my experience actually began really well. I was purchasing from out of state, found the exact vehicle I wanted at the right price, and my salesman Kevin was great. He was attentive and went above and beyond, even sending me screenshots of the vehicle's full service history to put my mind at ease. Brian in finance was equally great, very straightforward about the extended warranties and he even overnighted my paperwork to get everything finalized quickly. Up until that point I had nothing but good things to say. That all changed once my down payment went through. I arranged my own auto transport to have the vehicle shipped to me. When my driver showed up to the dealership for pickup, he did his standard pre-transport inspection and found damage that nobody had ever mentioned to me. Not once during the entire sales process. It wasn't in any of the listing photos and it wasn't on the CarFax. The salesman on site reviewed the findings and signed off on the damage report before the car was loaded onto the truck. The vehicle arrived to me with mild hail damage and significant paint and door damage on the passenger side, all of which was known by the dealership and never disclosed to me as the buyer. It has now been 3.5 weeks and I have called the dealership every single day since. I've left voicemails for both sales managers Eric Marbley and Josh Lynn, as well as Kevin and Brian, and I have not received a single call back. Not one. Complete radio silence from everyone involved in my sale. This isn't just a lesson about not buying a car without seeing it in person. Plenty of people buy remotely without getting burned like this. This is about a dealership that knowingly sold a damaged vehicle without disclosing it and then went completely silent the moment the deal was done. That says everything about the kind of business they run. More

Dealer lied about the BMW we bought. Brakes and rotors broke 6 months later after 50000 miles. Cost us 7,500k to have fixed! He lied about tires! Said they were new. Year later after 10 Brakes and rotors broke 6 months later after 50000 miles. Cost us 7,500k to have fixed! He lied about tires! Said they were new. Year later after 10 k miles we put on it needs tires. I wouldn’t buy a dog from lying salesman and dealership at BmW Little Rock Ar!! More

I recently bought my first new BMW in December of 23. It is a 24 BMW iX. I recently reported issues with sound quality on the vehicle to the service department that I was having and showed them evidenc It is a 24 BMW iX. I recently reported issues with sound quality on the vehicle to the service department that I was having and showed them evidence that this was a wide spread problem on this year model. The service department did absolutely nothing to diagnose or solve my problem outside of running cursory diagnostics and asking a field engineer about the issue. Everyone says the problem is a functional limitation of the system. However, working with other owners with previous year models, this functional limitation doesn’t exist and I have provided evidence of that. Still, I was directed to corporate who just directed me back to service at my local dealer. Do not buy a BMW. They do not stand behind their product. Furthermore, this has been the worst customer experience from a brand that supposedly is big on the experience! Go buy a Hyundai and be treated better and save yourself a ton of money. More

DO NOT BUY TIRES FROM THIS DEALERSHIP. I bought 4 new very expensive tires 11/28/2022 for my mini cooper countryman. Now 7 months later and only 9000 miles my car is at the mini shop with I bought 4 new very expensive tires 11/28/2022 for my mini cooper countryman. Now 7 months later and only 9000 miles my car is at the mini shop with a cracked rim ($1100) and worn tires that need to be replaced. Jack was NOT HELPFUL, told us we have to contact the manufacturer and that BMW only covers punctures as far as warranty. TELL ME HOW MY TIRES NEED TO BE REPLACED AFTER 7 MONTHS AND ONLY 9000 MILES?????? More

Our sales person, Tara Hawkins, was friendly and helpful. Our finance person, Justin, was honest and fair. Our finance person, Justin, was honest and fair. More

Great!!!!!!!! It was professional. It was not time consuming. It was thorough. It was effective. It was comfortable. I enjoyed the conversation with the other It was professional. It was not time consuming. It was thorough. It was effective. It was comfortable. I enjoyed the conversation with the other bmw owners as well. More