BMW of Louisville

Great Dealership I have been a customer of Sam Swope BMW in Louisville since 2009 with the purchase of my first new BMW. Since then I have purchased several additiona I have been a customer of Sam Swope BMW in Louisville since 2009 with the purchase of my first new BMW. Since then I have purchased several additional new vehicles from their dealership as well as used them for all my service needs on my new vehicles as well as a pre-owned BMW for my son. I've always had an enjoyable experience and must say that they always treat me like part of the family. JR Hage is the General Manager and has been a pleasure to work with. We had some issues with one of our BMWs and JR was with us the whole way as an advocate on our behalf with BMW North America; bringing a fair and acceptable resolution to the problem. In addition Wayne Davenport has always been my sales representative and both gentlemen have made the car buying experience easy with never any pressure. Pricing is very fair to say the least. The service group is also excellent, led by Jeff Byrn and my service advisor of Edwin Thomas. They always do the right thing and keep me informed without any pressure to perform any unnecessary service on my vehicles. I always feel like they go the extra mile to make sure my needs are met and my vehicles are maintained in top condition. It is seldom that I would take the time to write a review for a dealership, but based on my past experience, I have nothing but good words to say about Sam Swope BMW. If you want to buy a new or pre-owned BWM with no pressure and at a fair price, there is only one place to go; Sam Swope BMW. More

My husband and I just purchased a pre-owned 328i for our daughter from Sam Swope BMW. We've purchased many cars before, but this was by far the BEST car purchase experience! Martin Alver, our sales associat daughter from Sam Swope BMW. We've purchased many cars before, but this was by far the BEST car purchase experience! Martin Alver, our sales associate, was incredibly friendly, knowledgeable and efficient. He even put a big red bow on the car to help us surprise our daughter! The detailers did a great job and the car is immaculate. We are extremely pleased with everyone at Sam Swope BMW and we HIGHLY RECOMMEND them to anyone looking for a great vehicle and a great experience! More

Charles Martin was an excellent sales representative, providing all the information and selection options along the way, and genuinely assisting me in the deal. I highly recommend Charles to others shop providing all the information and selection options along the way, and genuinely assisting me in the deal. I highly recommend Charles to others shopping for a car. More

I recently leased a BMW 5281 from the Sam Swope dealership in Louisville, I must say the I was very impressed with the knowledge of the salesman Charles, prior to leasing what I believe to be the f dealership in Louisville, I must say the I was very impressed with the knowledge of the salesman Charles, prior to leasing what I believe to be the first of many BMW's, i had little knowledge of the BMW line of automobiles, Charles was very educated with the product, it was obvious that the sales staff at Sam Swope does not just sell you a car but the experience of driving a BMW, I have had my car now for approximately 2 months and must say that i am very impressed with the ride, handling, and fuel milage. I would certainly recommend to anyone to stop in and meet with Charles and the staff at Sam Swope BMW. More

Very good purchase experience. I worked well with my salesperson Charles determining features and options. His vehicle and purchase process expertise were helpful from the start of the discussion throug salesperson Charles determining features and options. His vehicle and purchase process expertise were helpful from the start of the discussion through delivery. He did a great job locating (and working to keep the car from being sold to someone else prior to shipment) a car that met my needs. Transfer of vehicle to the dealership in Louisville could have been faster but that was out of the Sam Swope team's control. I'm very happy with the purchase. I would definitely buy from Charles and Saw Swope BMW again. More

I had a great experience when I purchased my car from Sam Swope BMW but it got even better after my first visit to the service department. I damaged a wheel and only had a few hours before I was supposed to Swope BMW but it got even better after my first visit to the service department. I damaged a wheel and only had a few hours before I was supposed to drive out of town for business. They got the car right in and realized the wheel and tire needed to be replaced. They didn't have the wheel in stock so instead of making me wait a couple days for a new wheel, they pulled a new car in from the lot and put a wheel and tire from that car onto mine getting me on the road in less than an hour. That was way more than I expected. Connie and Jimmy were awesome to deal with. Thank you! More

I have purchased 5 BMW autos since 1990 and have loved each and every one of them. The majority were bought as certified preowned vehicles which, in my opinion, allows many to experience the thrill of 't each and every one of them. The majority were bought as certified preowned vehicles which, in my opinion, allows many to experience the thrill of 'the Ultimate Driving Machine!' While service could be an often unpleasant experience, this won't happen at Swope due to manager, Michael Brown. I've dealt with Michael many times and he is such a fine gentleman and friend. He cares about your vehicle and he cares about his customers. On my recent visit as Michael and I visited, I told him of my recent kidney disease diagnosis. He insisted on getting my email so he might stay in touch and pray for me. That meant the world to me! You have an asset in Michael Brown! Thank you, Kimberly Mathis More

Micheal Brown was very rude and insulting w/tone and explanation of possible service for my vehicle. Im considering Tafl Motors for my next vehicle explanation of possible service for my vehicle. Im considering Tafl Motors for my next vehicle More

Great experience trading in my '04 Z4 for a slightly used '11 328i! Alex was great helping me demo the vehicles and find the right one and Charles and Ron made sure the paperwork and prep of the vehicle was '11 328i! Alex was great helping me demo the vehicles and find the right one and Charles and Ron made sure the paperwork and prep of the vehicle was quick, smooth, and accurate. Customer service was amazing! I will definitely trade/buy here again when the time comes! Thanks guys! More

I've always had very good service with Swope BMW. I just returned for another scheduled maintenance and as always I work with Shon, who is responsive, friendly, and goes out of his way to create a perfect s returned for another scheduled maintenance and as always I work with Shon, who is responsive, friendly, and goes out of his way to create a perfect service experience. Thanks Shon! I'll be back soon :) More