BMW of Louisville

Our family has been going here for years since the time that my father's father worked for them, and we will likely continue to go due tot he sad fact that they are the only BMW dealer in the area, but we that my father's father worked for them, and we will likely continue to go due tot he sad fact that they are the only BMW dealer in the area, but we have had nothing but bad experiences here. From part availability when a car is in for repair, to lack of follow-up from the serivce department and sales, Sam Swope BMW has been nothing short of the most miserable automotive experience I've had. It's a shame, too, as more people in the area would likely drive BMW's if it weren't for their lock on the market. More

I bought a preowned 740i from this dealership. At delivery I was told (and shown on the warranty paperwork) that all inspections had been done. I had a minor paint issue one month later. The servi delivery I was told (and shown on the warranty paperwork) that all inspections had been done. I had a minor paint issue one month later. The service manager refused to repair the spot, he said that I didn't pay extra for a "visual inspection" upon delivery so we won't fix it. I had my lawyer call and talk to them, all of a sudden they were very nice and even gave me a loaner..... This car had a known defect in the ngine (Nikasil) cylinders that erroded with Kentucky gas. BMW had a campaign to replace the entire motor free if the car failed certain tests. My car was still inside the window for replacement and getting near failure. I asked the dealer to replace the motor under the BMW recall. They said "No, you don't have this type engine". So, I got the effected serial numbers from BMW, got under my car and wrote the serial number of the engine down. When I showed it to the service manger, they said, "Well were not fixing it" That pretty much sums up the service dept. As for the sales department, the last time I went in there to test drive an M3, the salesman said "I'm going to need $500 towards a purchase order to let you drive the car" If you decide to buy you can apply it towards the price other wise you loose the $500" That pretty much sums up the sales department......<br><br> More