BMW of Loveland

This is my first experience in buying a car sight unseen. In looking for a used PT Cruiser Convertible the only one I could find with a manual transmission was way off in Colorado. I live in Flagstaff, Arizo In looking for a used PT Cruiser Convertible the only one I could find with a manual transmission was way off in Colorado. I live in Flagstaff, Arizona. So, by email and phone I connected with Brian Bowden who led me through the process as an out of state buyer and told me about every ding and crunch and scratch on the 7 year old car. The car appeared to be in perfect physical condition and had low mileage so, with Brian's patient help, I finally got the deal done. The car arrived yesterday and it is beautiful. Clean and shiny, tip-top condition all around. That let me know that Brian and the dealership have high regard for their customers and for their own reputation. What I was told about the car is what I got. Nothing hidden, nothing overplayed, nothing hiding to jump out at me when the purchase was completed. Brian contacted me often during the transaction and also contacted me after the purchase, which I find more than satisfying. I find it professional. Thank you, Brian, especially, and COBMW for holding up your end of the bargain in such an upright and business worthy way. Customers like me appreciate that very much, in this day and age. Sincerely, Martha Brady, Flagstaff, AZ More

Went in on a Saturday looking for an X5 or X6 to test drive or look at. No one acknowledged me or even seemed to notice I was there. Would say it was just a busy day but three years ago when I was look drive or look at. No one acknowledged me or even seemed to notice I was there. Would say it was just a busy day but three years ago when I was looking for a new car had the same experience. Poorly run organization and staff that do not even care if you are there. More

Horrible experience! Went in to purchase a new 5 series and was not greeted or helped! Looked at a few cars in the show room still no help no hi nothing!! Walked back outside to look at more cars and would and was not greeted or helped! Looked at a few cars in the show room still no help no hi nothing!! Walked back outside to look at more cars and wouldn't you know it not one person said a word to us!! It's not like we went in 30 minutes till closing we were in there at 2:30 pm on a Saturday!!! Horrible horrible horrible experience and I will never go back!!! With this economy I will take my money else where but it for sure won't be spent here!! More

Best Buying Experience - From the no-pressure test drives to negotiating a very good deal, the experience was top notch. This is my second purchase from Co's BMW in two years. I have worked with Jared Sick to negotiating a very good deal, the experience was top notch. This is my second purchase from Co's BMW in two years. I have worked with Jared Sickels both times. Jared knows more about BMWs than anybody I have ever met. I'm a bit of a gear-head. Jared's deep knowledge of BMWs was a big factor in my choice of BMW in both cases. His followup from initial delivery to additional consultation goes above and beyond. I continue to go to Co's BMW for parts and service even though I have alternatives closer to home. The staff are top notch and get it right the first time. More

I purchased a used 2007 BMW X5 in June 2010 at Co's BMW. I feel I got a fair, not great, deal on the purchase price but am extremely happy that I purchased a CPO X5. I have had the vehicle in at least six t I feel I got a fair, not great, deal on the purchase price but am extremely happy that I purchased a CPO X5. I have had the vehicle in at least six times for various minor repairs. My biggest complaint with my vehicle has been battery draining issues. Each time I brought my vehicle in I was given a loaner BMW 3 Series even when I didn't request one. Both Travis and Sev have been great listening to my problems and concerns and doing their best to understand my ramblings since I don't know the correct auto terms to use. They communicate well with the mechanic (Jason) who works on my vehicle and often get back with me by phone with his feedback before my vehicle repairs are complete. In October I took my vehicle in because the battery was again draining when my vehicle was undriven for two to three days. I also mentioned that my brakes were squeaking every time I used them. Jason ran several tests and ended up replacing my vehicles battery and also replaced front and rear brakes. The vehicle only had 24,000 miles on it. I was shocked that I received this much service at no cost to me. My original 2003 X5 which I purchased new from Gebhardt BMW never received any service under warranty except the annual oil change and a new set of wiper blades each time I went in. Immediately when that X5 reached 50,000 miles it needed new brakes which were no longer covered. After that each time I took my X5 in to Gebhardt they informed me it needed some major work that totalled three to four thousand dollars. I am not kidding. I have been very pleased with the service that I have received from Co's BMW. I often call the service department with questions and one of the service advisors always gets back to me within a couple of hours. Highly recommended for service. PS:I recently found out after speaking to Travis that I was causing the battery drain. I have two sets of keys and usually left one of the sets in my jacket pocket or in my purse which sat in my vehicle all night. The vehicle didn't go into sleep mode and the smart key kept the over 50 computers in the vehicle humming all night! More