BMW of Macon

This the worst BMW dealership. This must be a terrible place to work because the employees are ALWAYS rude and unpleasant. I called because I had a flat tire and was told to just c This must be a terrible place to work because the employees are ALWAYS rude and unpleasant. I called because I had a flat tire and was told to just come by they could get to me any time. I waited for quite some time and finally the employee rudely told me it would be awhile because they had to work me in. I finally borrowed a vehicle from a friend and went back to work. Also, back in December I called several times and even went to the Parts Department to get a light washer cover that was missing from my vehicle. At first the wrong part was ordered, then I was told I would get a call with the correct item. Never got that call. Finally after much to do yesterday I was able to get the part for my vehicle. On top of the consistent terrible customer service, the front of the dealership looks like a buy here pay here lot. Where are the BMWs?? It's an embarrassment for a BMW dealership. If I wanted some random Chevrolet or Kia - I would go to their dealership. It actually looks like they are going out of business. More

Tyler Hill was great . I was looking for a vehicle for my 16 year old daughter. He listened to my needs and found the vehicle that met those needs without trying to place . I was looking for a vehicle for my 16 year old daughter. He listened to my needs and found the vehicle that met those needs without trying to place me in one he already had in inventory. Additionally, because my daughter was 15 at the time of the purchase, I needed help getting both cars to the house. Tyler he helped by driving the vehicle to my house so I did not have to recruit someone to help me getting both vehicles to the house. Highly recommend Tyler and will call on him again when my son turns 16. More

Rim repair I had appt and I was told about how long it would take and actually finished a little sooner. Very pleased with service and the waiting area I had appt and I was told about how long it would take and actually finished a little sooner. Very pleased with service and the waiting area More

New alternator Absolutely great service, alternator failed on my way to Florida, I received timely updates and car was repaired as scheduled. Customer service was Absolutely great service, alternator failed on my way to Florida, I received timely updates and car was repaired as scheduled. Customer service was completely outstanding More

Great service! I brought my car in for a miscellaneous service and as always the service advisor was spot on. Lindsay informed me that the car had some scheduled mai I brought my car in for a miscellaneous service and as always the service advisor was spot on. Lindsay informed me that the car had some scheduled maintenance coming due and she reminded me that the warranty was expiring soon. More

Great People! We came in for service and were helped right away. I had questions and the servicer person was very helpful. While we waited, Ramsey, the sales advi We came in for service and were helped right away. I had questions and the servicer person was very helpful. While we waited, Ramsey, the sales advisor showed us the new model and took us on a test drive. Now, I am very excited to have the new model when my lease it up. Look forward to working with this dealership in the future. More

My best car buying experience yet! I actually went to the dealership because I didn’t know which car I wanted. Ramsey helped me figure out which car I like the best and the customer se I actually went to the dealership because I didn’t know which car I wanted. Ramsey helped me figure out which car I like the best and the customer service through the entire process was amazing! My entire experience was wonderful even in the finance department, but pecifically Ramsey my salesman, he was exceptional More

Amazing Service! I Had an issue driving from Florida to Indiana. They were superb at helping me out. They got me in right away in an emergency situation. Then they wer I Had an issue driving from Florida to Indiana. They were superb at helping me out. They got me in right away in an emergency situation. Then they were prompt in finding the issue and getting me on my way. When they said I didn't owe them anything I was floored. After all my problems they were the bright spot. Thank you so much! More

Another professional dealer service experience We have had BMW’s services at this dealership for seven years. For reception, to service representatives to repair technicians everyone is courteous, We have had BMW’s services at this dealership for seven years. For reception, to service representatives to repair technicians everyone is courteous, professional and a pleasure with whom to work. More

Great I have no negative comments, all positive. The young lady(Ms Meadows)was prompt in letting me know what was going on. Every one is always so nice t I have no negative comments, all positive. The young lady(Ms Meadows)was prompt in letting me know what was going on. Every one is always so nice there. If you have to go to a business with ornery individuals, you do not go back. Not true at BMW. That is why I always go back to BMW of Macon. More