BMW of Macon

Disappointed in BMW of Macon This location only seems to care about sales, not the lifetime customer service experience. I purchased my X1 from this location and every time I've n This location only seems to care about sales, not the lifetime customer service experience. I purchased my X1 from this location and every time I've needed service or have an issue the complete process is a nightmare. Most recently my truck was picked up for service and I was given a loaner. Well they decided to sale the loaner while it was in my possession and then decided to come pick it up right away, without notifying me and of course I wasn’t home. A wasted trip and wasted amount of miles added to my vehicle. So they bring back my truck, unwashed and without full service being done because the part isn’t in. It also smelt awful inside! Normally if a part isn’t in they keep your vehicle until it arrives because they already have the vehicle. In this case they should have and provided me with another loaner. However, that didn’t happen, so I will have to go through this whole process all over again once the part arrives. After this incident, and in addition to a host of other bad incidents I will no longer be getting my vehicle serviced by BMW of Macon. With the expense of a BMW and the cost it takes to keep they maintained this location has it all wrong when it comes to service and more importantly customer service. My drive out tag stated that BMW was the ultimate customer service experience, BMW of Macon has proved that to be fictitious. The customer service skills of the service department are far below 2 stars, the two stars given here are only for the deal I got on my truck. More

Top Notch ! Take care of my request and car comes back nice and clean! I always have some add on when i get there and they take of them as well. Take care of my request and car comes back nice and clean! I always have some add on when i get there and they take of them as well. More

Great job, a real pleasure An excellent experience. Lonnie Coleman my service advisor was very thorough, could not have been nicer and more helpful. The car was spotless when re An excellent experience. Lonnie Coleman my service advisor was very thorough, could not have been nicer and more helpful. The car was spotless when returned to me. A very happy customer More

Easy in and ESy out! Easy to work with. Delivered vehicle within 24 hours. Called and then went to dealership to see BMW. They have a nice selection. Easy in Easy out. Easy to work with. Delivered vehicle within 24 hours. Called and then went to dealership to see BMW. They have a nice selection. Easy in Easy out. More

Second chance May past experiences were AWFUL! But Lindsay made this experience a GREAT one! Thanks for the A-1 Customer Service Lindsay! I will definitely ask for May past experiences were AWFUL! But Lindsay made this experience a GREAT one! Thanks for the A-1 Customer Service Lindsay! I will definitely ask for you next time!!! More

Maintenance Excellent service! Service Adviser is very nice and patient. She took the time to explain what was needed/recommended for my car and discussed prices Excellent service! Service Adviser is very nice and patient. She took the time to explain what was needed/recommended for my car and discussed prices with me as well. More

Slow Service I had an appointment and I spent 4.25 hours in the waiting room while the latest software was being installed, completely unacceptable! The last time I had an appointment and I spent 4.25 hours in the waiting room while the latest software was being installed, completely unacceptable! The last time I brought my car in, someone had tampered with my handgun that I keep wrapped in a towel on the driver's door, I called the dealership manager about it. This time, I kept in my holster. More

Very satisfied Very satisfied. Lonnie was my Service Advisor. He is very knowledgeable and did a great job. I called on a Saturday for an oil change and he was able Very satisfied. Lonnie was my Service Advisor. He is very knowledgeable and did a great job. I called on a Saturday for an oil change and he was able to work me in. More

It was a very easy process to purchase a car. I had a great experience purchasing a used BMW. They worked with my schedule and requests. When it was going to be difficult for me to get to Macon I had a great experience purchasing a used BMW. They worked with my schedule and requests. When it was going to be difficult for me to get to Macon to pick up the car, they brought it to me. I am thrilled with the car and looking forward to having it for many years. More

Atrocious Why did I ever bring my car here for an evaluation of repair? I may never be able to answer this question... To be fair, not all the employees represe Why did I ever bring my car here for an evaluation of repair? I may never be able to answer this question... To be fair, not all the employees represent this evaluation of my experience. 1 star isn't low enough. I cannot testify to the sales’ aspect; however, I can provide a detailed review of their service department. My experience was not exactly ideal. The employees I interacted with were overwhelmingly untruthful. The experience was a plethora of abysmal and deceptive communication on the part of BMW of Macon. My car is over 200,000 miles and the issues are mounting- I understand that. I bring the car in because it is shuddering during the acceleration phase and I communicated this with them; I needed enough information to make a decision as to how much longer my car could remain serviceable. Should I focus on short-term repairs or look for a new vehicle? Next, I got to play a fascinating game where I could skip the diagnostics’ test fee if I committed to their service team going to town on the car and blindly accepting the ensuing costs. Decisions, decisions…. after the suspense of about 2 seconds, I agreed to the diagnostics’ test. I was told that it was the water pump and that it required changing asap. Okay, now I am thinking that I can authorize this repair and, essentially, purchase a small amount of drivable time with the car. They fix the water pump- car still has the same initial issue. After being led to believe the car’s primary issue would be solved relatively easily, I was less than thrilled to learn that this would not fix the issue. It would have completely changed my decision if they communicated this beforehand. So, after wasting 3 days of work and 10 hours’ worth of round-trip driving, I was informed there were more serious concerns with the car. During the next visit with the service department, they FINALLY asked detailed questions in regards to how the car was driving. As I waited and they continued with testing, they continually denied that my observations were accurate. Then, they have a new mechanic work with the car. He corroborated their claim that I was mistaken in how the car was driving. When I eventually did a test-drive with the mechanic, I could clearly observe why this discrepancy was occurring- he was driving the car in manual instead of automatic and this masked the issues I was describing. Wow- why would I voluntarily drive a BMW in manual?! At this point, I was officially told there would be another $5,000 worth of repairs. Then, the mechanic who tested the car hinted at substantial additional costs, but these weren’t officially added to the service report I was given. No person with a sound mind would have ever initially invested into this money-pit of a now-confirmed dying car. Effective communication could have solved everything from the beginning. It gets better- the experience takes a different spin when we examine the most frustrating element of my ordeal that involved the manager of service and parts. Let’s set the scene for the best part… I was expressing my displeasure with their initial miscommunication earlier today. My 15-month-old daughter is with me. She has one of her favorite toys from Paw Patrol. The service manager could sense I was frustrated with their service. He offered to run a 3rd test free of charge. He acted as if he was performing an act of justice that I should be ecstatic and gracious in return. This would have been an altruistic gesture if it wasn’t the THIRD test. After expressing his belief that we should be grateful for having them install the water pump (at 3x the cost of the part), the manager handed a BMW bear to my daughter and said to her, “How about an upgrade?” in regards to her toy. That was the icing on the cake and an accurate summarization of this experience. In retrospect, I refuse to accept their answers for several questions: why did it take 3 trips encompassing 10 hours’ worth of my driving to the BMW of Macon, $1300, and a wide variety of service reports only to hear from the mechanic that I should just expect to drive it in manual from this point forward? Why couldn’t someone communicate this to me during their initial evaluation? An experience likes this makes you feel helpless. Despite all of the negativity, I feel compelled to end on a positive note: we did manage to rescue a bear today. More