BMW of Macon

Horrible experience I brought my 2008 335i in to have the blower motor wiring harness replaced under a recall. The recall was completed in a timely manner and my vehicle I brought my 2008 335i in to have the blower motor wiring harness replaced under a recall. The recall was completed in a timely manner and my vehicle was returned to me, which was very helpful. However, not even 24 hours after having the recall performed, my vehicle began to give an error message on my HUD for every exterior light. All of my lights did and still do function properly, but an error message comes up for each and my turn signals cycle rapidly as if I had a bulb out. I contacted my advisor, Lonnie, and informed him of the issue at hand. He advised me to bring my vehicle back down and I obliged. On the first visit, I was informed that they were not able to find any issues with the vehicle, even though they could blatantly see I was having problems. I asked if they could try again the next day and I would arrange transportation and I agreed to pay for a diagnostic and any repairs necessary if they were not caused by the work performed during the recall. On my third visit down, I asked to speak with the service manager to see what could be done, but Lonnie caught me before the receptionist lead me to the managers office and asked that I didn’t “flex my customer muscle”, which was extremely rude as well as unprofessional. I left my vehicle with them anyway to see if they would finally be able to diagnose the issue, but I received a call later on in the day blaming the brand of aftermarket LED bulbs used for my halos, reverse and tag lights. Those bulbs had been installed on my vehicle for 3 years without cause for concern, but I replaced them anyway. Upon replacement, i actually discovered that the tag lights were OEM BMW part numbers and were in perfect functioning condition, but I replaced them anyhow. Fast forward to now and I’ve been attempting to contact not only Lonnie, but the service manager as well with no correspondence received back despite many attempts and many voicemails left. The entire situation from start to now has been extremely distasteful and I’m not sure why any customer would be treated this way. I’m simply trying to get my vehicle fixed. It was coincidental that my issue arised after having the recall performed, hence why I agreed to pay for any diagnostics or repairs if they were found to not be caused by shoddy work, but now I’m wondering if they found out that it was something caused by their technician and that’s why my issue is being swept under the rug. I would love for someone in management to reach out to me and help resolve my issues. More

Great experience. I would recommend others. Good service. We were taken care of the minute we pull up at the dealership. I would recommend others. I purchased a vehicle I was very pleased wit Good service. We were taken care of the minute we pull up at the dealership. I would recommend others. I purchased a vehicle I was very pleased with the prices. More

Recall Service Excellent service! Professional and courteous staff. Timely work and excellent communication. Loaner car was available on time and in a clean conditio Excellent service! Professional and courteous staff. Timely work and excellent communication. Loaner car was available on time and in a clean condition. I couldn't have asked for anything more!!! More

Great Service Very pleasant experience. Facility was clean and nice. Nice extra touch of providing beverages and snacks. Shuttle service driver, (Jeffrey) was ve Very pleasant experience. Facility was clean and nice. Nice extra touch of providing beverages and snacks. Shuttle service driver, (Jeffrey) was very pleasant and personable. More

Tory was amazing!!! I'm so thankful that Tory was our salesman. His "smooth" demeanor made the process calming and efficient. Oh and BTW, I LOVE my new X3! I'm so thankful that Tory was our salesman. His "smooth" demeanor made the process calming and efficient. Oh and BTW, I LOVE my new X3! More

Awesome Dealer Love this place. All of the associates are attentive to my needs and pricing is transparent for specific services. They always return my vehicle in a Love this place. All of the associates are attentive to my needs and pricing is transparent for specific services. They always return my vehicle in a better condition than I left it. More

Hands down, best BMW dealership in Georgia! I live in Atlanta, but purchased my vehicle from BMW of Macon. I've had all of my service done with them as well and you can't match their price and p I live in Atlanta, but purchased my vehicle from BMW of Macon. I've had all of my service done with them as well and you can't match their price and professionalism. They even meet me in Atlanta to exchange cars! I would highly recommend them to anyone. More

Easy, professional and pleasant! Everyone was very nice and helpful. The facility is very nice, with workspaces should you want to connect to a laptop, read a book. They even have all Everyone was very nice and helpful. The facility is very nice, with workspaces should you want to connect to a laptop, read a book. They even have all kinds of charging cables for various tablets and phones. More

Great service . Sheila was great to work with and made the process stress free. I will continue to go there because she is so easy to work with. . Sheila was great to work with and made the process stress free. I will continue to go there because she is so easy to work with. More

Excellent service and professionalism by staff. We have been using BMW of Macon for service for over six years. The staff have always been polite and professional from sales to service. We have neve We have been using BMW of Macon for service for over six years. The staff have always been polite and professional from sales to service. We have never felt any pressure nor have we believed any reapairs were not required. The quality of any service or repair has been excellent. More