BMW of Macon

Excellent Service - Above and Beyond This was my first visit to BMW of Macon for my (new to me) 2015 X1 (love this car). Shelley took great care of me helped me navigate the ins and outs This was my first visit to BMW of Macon for my (new to me) 2015 X1 (love this car). Shelley took great care of me helped me navigate the ins and outs with my warranty and service. She went above and beyond. I had the car back really quickly, even though I dropped it off and told them no rush. Sheila checked with me about a complimentary car wash. Boy, was I surprised how clean the car was and they even cleaned the inside. I was so pleased with my visit. Everyone there was really friendly and helpful. I felt very at ease and comfortable. More

Factory Recall work Great service, setup, and delivery of the vehicle. They pride themselves about cleaning the car afterwards and that was very nice. Everyone was extrem Great service, setup, and delivery of the vehicle. They pride themselves about cleaning the car afterwards and that was very nice. Everyone was extremely friendly. More

Professional service long time employees Always pleasant and quick service friendly knowledgeable staff. Nice waiting room and very clean all the way around. Fast as well. I see the same s Always pleasant and quick service friendly knowledgeable staff. Nice waiting room and very clean all the way around. Fast as well. I see the same staff each time which tells you they are managing the place well More

Oil change using valet service This is my 5th BMW in the last 10 years. I had used dealerships in Jacksonville and Atlanta previously. A friend told me about the great service from This is my 5th BMW in the last 10 years. I had used dealerships in Jacksonville and Atlanta previously. A friend told me about the great service from BMW Macon. I have used them for the last 3 vehicles and have been very satisfied. More

Greetings From the time I pulled into the service bay and exited my car EVERYONE at BMW I came in contact with smiled and greeted me. They all offered to help f From the time I pulled into the service bay and exited my car EVERYONE at BMW I came in contact with smiled and greeted me. They all offered to help facilitate the drop off of my car expeditiously. I was bringing my car in for 4 recalls that were on my car and was told that it would take a few hours for them to complete. I was offered shuttle service to my job because I had a business meeting that I couldn’t reschedule and needed to be present for. My driver was the kindest man and we got along great for the 45 min drive to my job. We shared life experiences both good and bad and I think added a blessing to each other’s lives. When it was time to pick up my car my coworker dropped me back off at the BMW dealership so that a courtesy driver wouldn’t have to make the trip to come get me(even though they insisted). My car was washed and vacuumed and ready for me when I got there. The customer care agent took care of me by offering snacks and beverages until my car was released to me. All around great experience. More

Hurricane Service Sheila and Liz are great. We were in Macon for a couple of days having evacuated our home in Myrtle Beach. Hurricane Florence was on the way. We'd b Sheila and Liz are great. We were in Macon for a couple of days having evacuated our home in Myrtle Beach. Hurricane Florence was on the way. We'd been needing service, so I thought I'd take care of that while we were waiting for the storm to clear. Sheila was able to get me in within a couple of hours and kept me posted on progress. Liz answered a number of questions I still had and frankly, she seemed to know the car better than anyone I'd spoken to at my original dealer. Nice people; very knowledgeable; very patient. Thanks Gary H More

The loading tailgate cover springs had came apart I first arrived to the service department and was greeted by a young service man who took down my information and my concern about the tailgate. He th I first arrived to the service department and was greeted by a young service man who took down my information and my concern about the tailgate. He then directed me to the lounge where there drinks and snacks. It was very nice with a nice flatscreen tv and cold air conditioning. I was then able to watch the service technician examine the problem with my tailgate. After 10-15 minutes he was replacing the defective part. I watched as he sent it to be washed. 10-15 the young service advisor came to tell me my X5 was ready. It looked like the day I purchased it, it was nicely washed. I checked the function of the replacement part and it worked like the day I got it. And the best thing was ... it was free... I love BMWs warranty. And I love the staff at BMW of macon. I think the greeters name was Billy Ray. He was verry helpful... thanks to the staff at BMW I was in and out in 30 min. More

Service Liz took care of me as always she showed me how to look for when my service is due on my car everyone is always so kind Liz took care of me as always she showed me how to look for when my service is due on my car everyone is always so kind More

Great staff but questionable service needs Staff are courteous and friendly. Taken vehicle in often, but this time felt got shafted with the price charged under circumstances presented to the s Staff are courteous and friendly. Taken vehicle in often, but this time felt got shafted with the price charged under circumstances presented to the staff. More

Good Experience My first time dealing with this dealership, but from the first phone call to set up an appointment til the moment I drove out, the care I received was My first time dealing with this dealership, but from the first phone call to set up an appointment til the moment I drove out, the care I received was first class. My appointment time was honored, my visit was quicker than I expected, and I was treated like royalty while I was there. I wish the part that I needed had been in stock, but I don't mind having to go back again when the part comes in. More