BMW of Macon

Always outstanding service at BMW of Macon Service, customer appreciation, attentativeness, and quick turnaround time. I’ve been purchasing BMWs from Macon BMW since 2001 and have never had a b Service, customer appreciation, attentativeness, and quick turnaround time. I’ve been purchasing BMWs from Macon BMW since 2001 and have never had a bad experience. More

My second "emergency" My first visit was exceptional. Several years ago (another BMW) you were able diagnose a leaking valve stem on one tire. Fixed that quickly. This t My first visit was exceptional. Several years ago (another BMW) you were able diagnose a leaking valve stem on one tire. Fixed that quickly. This time, service adviser seemed confused/uncertain. First commented that we had asked for help with tire pressure (no, it was check engine light). Then didn't know it was warranty work and indicated it would be at least 2 hours before they could get to it. But, they did get to it and it did take 2 hours. But, we had no other car problems for our travel home. The dealership also took care of 2 other service needs, which I was going to handle when we got back home. No issue there. I did not receive a service invoice, only a "repair order detail--internal copy. More

Excellent Service and Service Department! They have taken care of me and my cars for 15 years and are the reason I continue to drive a BMW. I honestly can not imagine a better service departm They have taken care of me and my cars for 15 years and are the reason I continue to drive a BMW. I honestly can not imagine a better service department! More

Reliable Service Thus Far! My daughter usually takes my vehicle to get serviced while I am out-of-town (I hate sitting for long periods, :) My daughter said that Shelley Black My daughter usually takes my vehicle to get serviced while I am out-of-town (I hate sitting for long periods, :) My daughter said that Shelley Black is absolutely fantastic and that she is a true treasure to work with. We appreciate all of Shelley's efforts and if I purchase from BMW-Macon next year, it will be because of HER as well as the reliable work of the service techs. I personally noticed the one time I came for service, the level of professionalism looking out at the guys work--not all of that "monkey business", just conversing a bit but while working. More

Great service from start to finish Called on Tuesday to schedule service. Talked to Liz and told her service alert was only for a brake fluid service. She scheduled me for Thursday and Called on Tuesday to schedule service. Talked to Liz and told her service alert was only for a brake fluid service. She scheduled me for Thursday and arranged for pick up at our house. She called to let us know they were on their way. She called to give me an update on the service and recommend tire rotation. I agreed. She called to let me know service was complete and the driver was on his way. From start to finish everything was handled very professionally and efficiently. I also want to commend whoever cleaned the car. They even cleaned our weather tech mats and the car looked great. More

Too long for warranty work. 3 hours to replace an airbag under warranty. I realize that this is not a money maker to do warranty work,but it is not my fault or caused by me. Appo 3 hours to replace an airbag under warranty. I realize that this is not a money maker to do warranty work,but it is not my fault or caused by me. Appointment was at nine, after midday before the car was returned to me with work completed. I enjoyed working with Elizabeth as she is always pleasant and takes care of my needs. I have other comments but they are not relevant it would appear from walking the car lot. More

Very well taken care of. Everything I needed done was taken care of and was done within a timely manner.. all employees that I had to deal with were very nice and considerate Everything I needed done was taken care of and was done within a timely manner.. all employees that I had to deal with were very nice and considerate of my needs. More

Very pleased Very courteous and considerate of our time limit for servicing. Even worked in washing our car for us! Did not receive unexpected charges thsnwhat we Very courteous and considerate of our time limit for servicing. Even worked in washing our car for us! Did not receive unexpected charges thsnwhat we were told to expect. More

Great Shelly was very professional she made sure I got to work on time and kept me informed about my vehicle and when it was finished I'd my vehicle deliver Shelly was very professional she made sure I got to work on time and kept me informed about my vehicle and when it was finished I'd my vehicle delivered to my job shelly is a wonderful person and a great part of your service team More