BMW of Middleburg Heights

David made a very complicated problem seem so simple, very knowledgeable and great customer service! very knowledgeable and great customer service! More

Dave was wonderful, very polite and kind. The dealership was clean and welcoming The video of my vehicle after the service is a wonderful perk The dealership was clean and welcoming The video of my vehicle after the service is a wonderful perk More

Fast and quick service done as explained by the tech. Everything was explained and went through by workers. Everything was explained and went through by workers. More

Very kind, professional. Precise service.i would recommend this service to anyone and i will continue to bring my car there. Precise service.i would recommend this service to anyone and i will continue to bring my car there. More

Very knowledgeable about BMW vehicles, was able to clear up some questions I had. Also communicated well throughout the process. up some questions I had. Also communicated well throughout the process. More

I the car repairs were done quickly and it was on time. Appreciate the loaner too. Appreciate the loaner too. More

Great working with such a good team. Christian was very committed to making sure I was taken care of. Christian was very committed to making sure I was taken care of. More

I always come here for service to my cars. They always do a good job of keeping me informed and safe in my car. They always do a good job of keeping me informed and safe in my car. More

Christian was impersonable from the start. Disinterested in helping me. Did not call me to discuss my car. When I called to seek information 2 hours after he told me it would be available, he Disinterested in helping me. Did not call me to discuss my car. When I called to seek information 2 hours after he told me it would be available, he said he’d call me back with it and then sent a text message. When I called to discuss the quote sent via text to clarify details, he sounded annoyed to be on the phone. When I picked up my car, he wasn’t there. The dealer straight up tried to take advantage of me from a fix/trade in perspective. 0/10. Will not be back. Will not be back to BMW. More

Terrible sales experience! After reaching an agreement on a pre-owned vehicle and receiving a final quotation with my name and information, I also had ordered a third-party car After reaching an agreement on a pre-owned vehicle and receiving a final quotation with my name and information, I also had ordered a third-party car inspector to check the car. All of the sudden, I receive a call from the salesperson (Michael) saying “unfortunately, the car was sold to someone else”. That is so unprofessional! This dealership do not value their word and are dishonest. I do not recommend dealing with them after my experience. Don’t waste your time like I have. More