BMW of Minnetonka

Let me start with this; how on earth does BMW Minnetonka have 5 stars as reviews on their website? I brought my BMW e46 M3 in for a diagnostic at BMW Braman Miami as my smg transmission did not want to shif have 5 stars as reviews on their website? I brought my BMW e46 M3 in for a diagnostic at BMW Braman Miami as my smg transmission did not want to shift. Their service department (Aaron Vasquez),who has zero technical knowledge about anything with four wheels, informed me that the initial repair bill would be around $4.000,- but could possibly be more as they went along. he did receive all service records for work done by Minnetonka BMW stealership which showed that the complete smg system had been replaced 1 year prior. I took the car back after paying $400.00 for their pleasure of 'Diagnosing' the issue. only to receive a video afterwards of them inspecting the vehicle and one employee making derogaratory comments me taking back the car and not letting them do the 'repairs'. I took the car back to my workshop and decided to investigate myself. Shockingly I discovered that the BMW Stealership in Minnetonka had failed to properly instal the retaining spring for the pin that connects the shift rod to the transmission rod so the pin could fall out and disconnect the coupling bushing. Minnetonka BMW also ‘forgot’ to install the y-torsion bar at the rear of the car (had to buy a new one) amongst many missing bolts in various places underneath the car at crucial points. Sloppy work from their ‘professional’ mechanics. The disconnected connector bushing was all it was. I reconnected (properly this time) and the car shifts like a dream. BMW BRAMAN Stealership wanted to rip me off for $4,000.- and most likely more if I had given them the opportunity by their ' professional' mechanics. Braman and Minnetonka dealership are incompetent and dishonest dealerships trying to steal from hard working people doing sloppy work. AVOID THIS DEALERSHIP AT ANY COST!!! Mr. Kotnour was impossible to get hold of despite many messages left. He could apparently not be bothered to attend to an inquiry that would not generate revenue but just time for sloppy work they performed in the past. More

I felt a little out of place at a BMW dealership, but Heather was SUPER friendly and helped to negotiate a fair price. Great experience! Heather was SUPER friendly and helped to negotiate a fair price. Great experience! More

Don't waste your time buying a car here. I went in at 6:45 pm on 1/17/22 to buy a used car that i saw online. They informed me that they closed at 7 pm but their website stated they are open until 8 pm. 6:45 pm on 1/17/22 to buy a used car that i saw online. They informed me that they closed at 7 pm but their website stated they are open until 8 pm. I asked to see the car and Galina showed me the SUV but it had performance tires and would need snow tires. I said I would buy it if she would get me the costs of the snow tires and she said she would call the next day with the info. We did exchange contact info. I also said I would give a deposit right then but she stated they didnt take deposits but I told her I definitely wanted the car. Well she never called, I waited 5 days never heard from her (I am not going to chase someone to buy their SUV that you cannot even drive in the snow lol). I should probably thank her as I went down the road to Lexus and purchased a brand new vehicle and the whole process there was delightful. BMW of Minnetonka just a huge waste of time. Funny thing is that car is still for sale at BMW but apparently they dont want to make sales. More

Father bright vehicle in fo oil change and wheel balance. Was told it needed head gaskets replaced they can see the oil leak he knew there was a small drip, so (Toby assured us this was the problem and it wa Was told it needed head gaskets replaced they can see the oil leak he knew there was a small drip, so (Toby assured us this was the problem and it was a very nice car)3000.00 later it was done and ready for the 80 yr old owner to pick up. Here we are 1 month later it is leaking a bigger puddle on the garage floor!! Toby says bring it in now it needs a 6000.00 fix but he will give the 80 yr old vulnerable adult a great price on the work “needed”. I the daughter have called and left messages for Toby but no call back,he just needs the money. Sounds like a BBB call has to be made . Very sad to take advantage of people from the era of honesty. Don’t go there!! More

Was contacted promptly and contact person was very helpful and courteous. Would not hesitate to deal with them again. helpful and courteous. Would not hesitate to deal with them again. More

Had to have my vehicle unexpectedly serviced at Minnetonka BMW and the staff did a great job taking care of me. Jeff Kotnour did an awesome job keeping me up to date with the status of my car. Than Minnetonka BMW and the staff did a great job taking care of me. Jeff Kotnour did an awesome job keeping me up to date with the status of my car. Thank you! More

I went in to get a 2018!left with a X1 2021 they are amazing!! Traded my car and wow what a good trade I got . Thanks amazing!! Traded my car and wow what a good trade I got . Thanks More

Update: On February 17, I posted a negative review of BMW’s service. WOWSERS!! Since then, BMW has made everything right by replacing the problem vehicle with a brand new SUV. The General Manager of B BMW’s service. WOWSERS!! Since then, BMW has made everything right by replacing the problem vehicle with a brand new SUV. The General Manager of BMW Minnetonka, the General Manager of BMW Motorwerks, Oliver Ravkin, New Car Sales Manager, and Alec at BMW America, worked their magic. We are in love with our new vehicle, and we’re likely to be life-time owners of BMWs. Thank you, BMW!! More

If I could rate my experience at a negative 20, I would. in 2018 BMW got a class action lawsuit filed against them for all N63 engines. I was told that my car never had the Customer Care Package done- after in 2018 BMW got a class action lawsuit filed against them for all N63 engines. I was told that my car never had the Customer Care Package done- after a couple days of research on BMWs side ... so I said well let’s get that done and so I brought it in! About 15 hours in, which carried into the next day, I got a call back saying the CCP was already done in 2015... well that’s funny because this class action lawsuit for the N63 didn’t come up until 2018!!!!!!!! So BMW tried to swindle me into believing “your car was already done” when I know it wasn’t because my lawyer even looked over all my service records and called multiple BMW dealers to confirm this while BMW Minnetonka was researching my service records from before I brought the car in... and they even confirmed the CCP was never done. This CCP is supposed to take about 15-20 hours to look into the car and BMW Minnetonka got it done in 2 hours....??? Impossible. They don’t look out for your best interest, they decide to be crooks. When my car was “done with no problems” after 2 hours.... I offered to bring in my lawyer and discuss the whole packet that states the N63 class action lawsuit and what they need to replace/go over. Not once did they check my oil pan gasket, timing chain, fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump and low pressure fuel sensor are all things that are also in the settlement. They stated everything checked out, without tearing the car apart they ASSUMED nothing was wrong and tried to get my to foot the bill for this!! So of course they do a “second test” and found out there are some issues with the car ( without telling me what) so they said BMW NA said “engine replacement” and that they could settle for $4.5k out of pocket for everything said and done and I asked if there was anyway I could wait a couple weeks to come up with the money and they said YES that is just fine as long as you don’t go over 120k miles... so I go to pick my car up and some little xxxx beat the living xxxx out of my car I could hear him outside the service door and he almost hit the service door also if it wasn’t for my brakes being amazing.. so then I decide to check the rear tires and they were hot as xxxx as if someone just did a fat burnout with my car!!! So I left irritated without anyone to care about what just happened... so I went home and decided to check over my car, I then saw that my USB port was completed bashed in and missing, as if there was never a USB port there to begin with... I CALL the next day to complain about my service.. and they stuck up for this dude and said “no one would do that to anyone’s car, come on” and they also said they DO NOT recall saying 4.5k to us about paying out of pocket for this engine replacement, they now want 6.5k!!!!so I decided to give all of this information to my lawyer. Have you ever heard of someone getting hit with a lawsuit FROM a lawsuit??? This is the most dishonest, reckless and irresponsible BMW dealer I have ever been to. BMW My car ran fine when I brought it in, I was just adding oil every 500-600 miles, which adds the xxxx up. After I got my car back my car ran like absolute crap. Do Not Go To This BMW DEALER THEY WILL RIP YOU OFF More

I worked with John "Sully" Sullivan on finding the right pre-certified pre-owned car for me. Sully is straight forward and easy to work with. I highly recommend stepping into BMW of Minnetonka and specifi pre-certified pre-owned car for me. Sully is straight forward and easy to work with. I highly recommend stepping into BMW of Minnetonka and specifically asking for Sully! More