I purchased an 2018 BMW 2018 xDrive 30i from the dealership. The SUV included the convenience, driving assistance, driving assistance plus, premium and executive packages along with a trailer hitch, front ventilated seats, and Harmon Kardon surround sound. The on the road price I received, in writing, was $56,000.
The credit application process was easy, but the dealership mismanaged the entire process, which took hours to sort out on the Saturday before Mother's Day. When we arrived at the dealership the following Monday at 10 am, the wrong vehicle had been prepped. We were offerred lunch. When we went to settle the paperwork, the finance director refused to honor the agreement of $56,000, claiming the correct price was $1,240.75 higher. In addition, the SUV had been driven approxiately 240 miles when we received it, although the federally mandated odometer disclosure statement said 5 miles.
The dealership agreed to reduce the price of the SUV by $1,500, compensate us for the mileage and the lunch. Our entire customer service experience could not have been worse.