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BMW of Minnetonka
Minnetonka, MN
707 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 23, 2014
Definitely So far we have never meet a salesman like Tom White. He is the most helpful salesman we met since we have have been looking to purchase BMW. He is a o So far we have never meet a salesman like Tom White. He is the most helpful salesman we met since we have have been looking to purchase BMW. He is a one of a kind and our advice more salesman particularly from motorwerk Bloomington should come learn from him. We are definitely satisfy and look forward to send our relatives and friends to him especially. More
by Thoakimtang
Employees Worked With
thoa tang, Craig Haggerty
Helpful May 23, 2014
Sales Experience We were looking for a car with a great gas mileage. We wanted to trade in our Acura MDX. We were an Acura family. We own two MDXs. It was difficul We were looking for a car with a great gas mileage. We wanted to trade in our Acura MDX. We were an Acura family. We own two MDXs. It was difficult to change from Acura to another brand. When I called to make an appointment. I told the sales person, Steve all the features my husband wanted in a car. If he liked the car and met our targeted budget, he would buy it on the spot. My husband is a very busy man. He likes me to research first and then he would come and test drive the car. Steve did a great job and meeting our needs on the first visit. We were leaving for SFO the next day. Steve called us and was able to meet our budget. BMW treated us better than our previous dealer, Buerkle Acura. There's no loyality there. We will never buy another car from Acura, nor take our other MDX there for service. We found a new home in BMW Minnetonka. Thanks, Steve. We will highly recommend Steve to all our friends and family. More
by smitho
Employees Worked With
Steve Rydberg
May 20, 2014
Best BMW Dealer in the Twin Cities by far I highly recommend this Dealership with no reservations. I had a wonderful experience obtaining my new vehicle. Aaron Hanson helped me and my girlfrie I highly recommend this Dealership with no reservations. I had a wonderful experience obtaining my new vehicle. Aaron Hanson helped me and my girlfriend pick the vehicle that was best for us taking in consideration our concerns, interests and budget. After a few test drives we had several options for two different models to choose from. They had a large selection of all models in stock. Aaron Hanson was very respectful, courteous and a wonderful client advocate. I left happy with my vehicle and feeling I had the best market deal possible, and since I had visited another local dealer prior, this was confirmed. More
by RaymondRivas
May 14, 2014
Just another used car dealer I bought a 2013 Lexus from BMW of Minnetonka, and because I was an out of state buyer, from Washington, I contacted several of their "Client Advisors" I bought a 2013 Lexus from BMW of Minnetonka, and because I was an out of state buyer, from Washington, I contacted several of their "Client Advisors" to obtain the condition of the car. Each one of them failed to mention damage to the left rear fender, including when I went to take delivery of the vehicle. The only feedback I received from the advisors was that the car was almost like new and very clean. It is unfortunate that I was not able to notice the "touch-up" at the time of the delivery, however, due to the size of the damage it will require a lot more than touch-up paint to remediate. I am highly dissatisfied with the service provided by this dealership's employees considering I flew out from nearly 2,000 miles and paid close to $45k for this vehicle. Contacted Tom, the client advisor I worked with, about the situation and received the "it's your fault for not inspecting", "we did not do the touch-up", and that "it must not be that bad" type answers. It just amazes me that this dealership will take in trades without an inspection, or everyone on their team is so out of touch with the products they sell that that no one is educated about their condition. My advice to would be buyers: 1. Don't consider this dealership to provide you with the BMW level of service. I own a 2008 BMW X5 which had some peeling on the plastic bumper that was fixed by BMW of Seattle with no questions asked AFTER I had the vehicle for a week. 2. Definitely don't take your client advisors word as advice, as they might not even know what they are talking about (think typical used car salesmen). 3. Out of State buyers - may not be worth the trip! P.S. +1 star for the Tom Rusch for staying in touch with me after the fact! Thanks I appreciate the fact that you took time to listen to my concerns. Worked with: Tom Rusch - Pre-Owned Client Advisor Amy Mattick - Internet Client Advisor - contacted via the chat function on the website. Had said that she had knowledge about the car, but failed to answer any of the questions I asked, kept trying to put me in touch with a salesman. Kyle Gustafson - Finance/Dealer Adds? - happily took my money and had the tint and 3M clear bra I had requested. Internet Contact Form - initial request for information. Dan Cooney - Sales Manager - CC'ed on the emails about the damage More
by MandeepDhaliwal
Employees Worked With
Kyle Gustafson
May 06, 2014
Great Service! John's knowledge and professionalism were key to my success in finding a car that fit my needs, desire, and budget. His approach made me feel more imp John's knowledge and professionalism were key to my success in finding a car that fit my needs, desire, and budget. His approach made me feel more important than the sale itself. Keep up the great work! More
by gkraulik
Employees Worked With
John "Sully" Sullivan
April 20, 2014
My first BMW Sully was the gateway to my first BMW experience, looking, driving, purchasing... you name it, it started earlier this week. I really liked working w Sully was the gateway to my first BMW experience, looking, driving, purchasing... you name it, it started earlier this week. I really liked working with him and if it were not for his customer-centric attitude, I would not have checked my budget a second time to make the 535 series work for me. He was really focused on what I was saying, not on closing a deal. I love asking questions to really be an informed consumer, every question was answered and Sully even brought up things I had not thought of. Thank you so much Sully! One piece of advice - when doing financing, do not wait till closing time, I had to come back the next day to close the deal, but it was 8pm CST, so they had it detailed for me when I got it! More
by mrjolson
Employees Worked With
John Sully Sullivan
March 27, 2014
Rob Dahnke was extremely helpful with the purchasing process. He was friendly and knowledgeable. What I appreciated the most was Rob’s honest demeanor and lack of sales pressure. Thus far, both my wife process. He was friendly and knowledgeable. What I appreciated the most was Rob’s honest demeanor and lack of sales pressure. Thus far, both my wife and I are very happy with our purchase. We both think we got a solid good, solid deal for our "new" Certified Pre-Owned 5-series BMW. Big thanks to Rob and the BMW of Minnetonka team for making the BMW buying process a breeze! More
by VadimPetiul
Employees Worked With
Robert Dahnke
January 14, 2014
The dealership itself is impressive enough. The salesmen went above and beyond all expectations.. This is a model for all others to follow. I would definitely come back thanks for all the help went above and beyond all expectations.. This is a model for all others to follow. I would definitely come back thanks for all the help More
by notmy1streview
Employees Worked With
John (Sully)
December 10, 2013
Overall the dealership has been pleasant to deal with. My new ML 350 drives like a dream so far! Your technology for this survey is inadequate. new ML 350 drives like a dream so far! Your technology for this survey is inadequate. More
by Sondrapaton
Employees Worked With
Trevor lunn
November 26, 2013
I have bought three cars from BMW Minnetonka, but the last one was not a good experience. I asked for a call back from the salesperson, finance manager, and general manager and have not heard back from a last one was not a good experience. I asked for a call back from the salesperson, finance manager, and general manager and have not heard back from any. I will not be buying any more cars from this dealership. More
by Tracy5850
Employees Worked With
Aaron Hanson
