BMW of Monrovia

I went to the dealership and we agreed on $2000 down with payments of $468.52. The sales manager sent the wrong information over to the finance department and they charged me $3000 instead. I did not notic payments of $468.52. The sales manager sent the wrong information over to the finance department and they charged me $3000 instead. I did not notice the difference until I received my credit card bill which had the $3000 charge. I went back to the dealership and they said they couldn't do anything to help me. They changed the deal on me without consulting me and sold me the car with a higher down payment and higher monthly payments then had been discussed with me. Even the salesmen remembered the deal we agreed on and I have the paperwork with the details of the deal still. More

In my search for a Silver 2008 BMW 328i on the internet, Ike Inyama (Internet Sales Manager) was the only salesman who got back to me with a price that I could not pass up on. He showed me he was serious ab Ike Inyama (Internet Sales Manager) was the only salesman who got back to me with a price that I could not pass up on. He showed me he was serious about doing business by picking out a car that met my expectations and knocking down his "internet sales price"...enough to where I was willing to drive 45 minutes to see him in person. He is a no games, no pressure, "I'm here to win your business" type-of-guy. He really knows BMW cars and gave me and my wife a good run down on the 328i. He made the car buying experience fast and friendly!!! I even checked on what customers were saying about him on the internet...and it's all positive!!! I would definitely buy from him again!!! More

The WORST!!! Horrible, rude salespeople! One would think in this economy, people would provide good customer service. Not here! I have a new BMW that is still under warranty and had some simple ques think in this economy, people would provide good customer service. Not here! I have a new BMW that is still under warranty and had some simple questions about some of the controls in the car. I pulled on this lot on a Sunday and parked...and waited, and waited - as a man, who obviously worked there, took pictures of a car next to me. He looked right at me and continued to go about what he was doing, so I got out of the car, thinking that would let him (or someone) know I needed assistance - still ignored. I finally asked if there was someone who could help me. He said, "What do you need, service? They're closed today." I said, "Well, not really. I was just hoping someone could show me how to use..." He cut me off, put his hand in my face and said, "These guys work on commission." As I tried to explain that my car is under warranty and according to my contract I can take it to ANY BMW dealership with questions. He continued to interrupt me and told me to "get off his lot!" Really?? Is that how you talk to a customer? BMW North America will hear about this and so will the GM of this store. DO NOT BUY YOUR BMW HERE!!!! More

If I could give this place zero stars, I would. Beware! In my opinion, the mechanics here are the ones that they write all those auto repair scams articles about. We went in for regular maintenance and was In my opinion, the mechanics here are the ones that they write all those auto repair scams articles about. We went in for regular maintenance and was told we needed transmission work that ended up costing $1300.00, $900.00 of which they charged for 3 hrs of labor. The first day we got the car back, it leaked the whole contents of the coolant fluid on our garage floor. We were told there was a hole in the coolant tank and wanted to charge us another $135.00. Funny how before they had our car, there was NO leak whatsoever and afterwards, there's a leak sooo big that the whole tank is emptied out! Hey BMW of Monrovia, if you read this, you should make the hole smaller on the next victim so it's not so obvious you're the ones who created the hole! Bunch of crooks! Unfortunately, there's no way to prove anything. That's why you can't find anything written about what to do after you feel you've been scammed. More

To call these guys shady is an understatement. Long story short: I bought a certified pre-owned BMW from them that, a few days later, I found had extensive body work done. They did not disclose that work nor short: I bought a certified pre-owned BMW from them that, a few days later, I found had extensive body work done. They did not disclose that work nor did they indicate it on any report. It is inconceivable that they did not know about it beforehand. After refusing to take the car back or do any reasonable reconditioning, I took them to small claims court and won a sizable award from the court. At least they paid the judgment promptly! BUYER BEWARE! Certified means nothing. Learn from my mistake and have any car inspected by an independent mechanic prior to purchase. The certification should provide you ZERO peace of mind. What's more, the car -- that supposedly had been certified -- required a few thousand dollars worth of repairs. The saving grace was the factory warranty, which allowed me to have it repaired for free from a DIFFERENT BMW dealership! More

My BMW got totaled in a car accident in May 2009. Therefore the extended maintenance program I purchased together with the car was not effective by then. Therefore I asked for a full refund from deal Therefore the extended maintenance program I purchased together with the car was not effective by then. Therefore I asked for a full refund from dealership BMW Monrovia. I was told that my case was qualified for the refund but the money would be returned from BMW north America. So I called BMW north America. They also told me the same story, I can get fully refund from BMW Monrovia. During the past half year, I made countless phone calls, like a ball kicked from this side to another. After BMW north America coordination, BMW Monrovia finance department gave me a form to complete the progress, which was Nov 2009. 2 Months later, I still did not get my money back and dropped by again. Now the big boss showed up, arrogant, cocky and extremely rude, "If BMW north America told you that it was us who should pay you back, he is wrong. No need to waste your time here. You should ask them or Assael BMW (the previous owner of BMW Monrovia, who does not exist any more)." I am about to sue them to get my money back. More

This is by far the worst buying experience ever!!!! I have purchased 5 bmw's in the past from New Century Bmw in Alhambra but they didn't have the cpo I was looking for. I went to Monrovia BMW and found have purchased 5 bmw's in the past from New Century Bmw in Alhambra but they didn't have the cpo I was looking for. I went to Monrovia BMW and found just what I wanted minus the horrible experience. I had to go back 4 different times to sign a new finance agreement, they kept xx me about finding me better quotes, better rate and all that other crap that I now know is just a tactic for getting you financed any way they can and running your credit over and over again. By the time I signed the last contract I had already driven the car for 3 weeks. I had traded my previous bmw to get this new one. My trade was also a purchase and I still owed over 16k for it . I was upside down, and they asked for 5,000 down. The first time I signed the contract I gave the 5,000 and took the car. 3 weeks later I realized that my trade in was still in my account and that I owed a payment for the month, which they had said they had already sent a check and not to worry. One day before my car trade in car payment is due I called bmw financial and still the car was under my name and no payment had been made, I was told it was going to affect my credit since it was still technically my car. The same day I was supposed to sign another final contract again for my new purchase and I told Pearl the situation and she said go ahead and make the payment and well cut you a check when you come in. I made the payment over the phone and headed straight to the dealerhip after work. I signed the contract and asked about getting the money back for the payment I had just made for my trade. She said she would get it done not to worry, she had also promised to get my extended unused service warranty refund since my trade had less than 50k and I had purchased the 100k warranty. Weeks went by and no money back what so ever. I called the finance manager and he said he would look into it, and nothing. I had to constantly call back because he wouldn't call me back. About a month later Pearl was gone and so was my money. After purchasing so many bmw's in the past this was the worst experience ever. No one backed me up, I know it was my fault for trusting them but I had never had this problem before. I was expecting so much better from a bmw dealership. I would not buy another car from there if it was 50% off. I hate feeling ripped off and a year later I still feel angry about it. Their service dep. Is nothing to brag about either, they lost my key and took them 2 weeks and a half to get me a new one when they had said it would take 3 days. I got a free half xxx detailing with dried dirt still under the back window wipers. More

I purchased a 2002 BMW X5 certified pre-owned vehicle from Assael BMW, which now is BMW of Monrovia in 2008. I was interested in this car because it had a window sticker labled Certified Pre-Owned. Afte from Assael BMW, which now is BMW of Monrovia in 2008. I was interested in this car because it had a window sticker labled Certified Pre-Owned. After really getting on the highway I had noticed that the control arm bushing were bad, engine was making a whistling noise, brakes faulty, transmission was leaking, and the service engine soon light came on and off. I took the car back within a week to have these repairs fixed. The dealer would only fix the transmission, and said they could not duplicate the other problems. I spoke with almost everybody in the dealership about my concerns, I did not receive any help. I took my car back a total of 8 times within a year. Finaaly, after my warranty coverage expired they agreed that my car did in fact have these pre-existing problems. The service manager yelled at me in my face, and said, "you keep calling and comming back here and the answer is still no, and now your wasrranty is expired so there is nothing we are going to do. He told me I would have to pay for all repairs myself. At the time of purchase, I bought extra warranty coverage additional to the CPO warranty, and they would not honor the extra coverage for repairs. It seems as though this car was never a CPO vehicle because BMW of North America only had an enrollment date, but could not supply evidence that a CPO inspection was ever done on this vehicle. Also the high mileage would not permit this car to qualify, it had exceeded 2yrs of th 50k mark, which would have expired in 2007. When I purchased this vehicle, I was told by the salesman I would be able to see the CPO inspection checklist, and get a Consumer Information Statement. He told me that they have this information, not to worry, but they would have to locate it for me. After several phone calls, I was told that they were not the dealership who certified it, and I would have to contact the dealer who did the certifiaction. This was really sad, because BMW of Monrovia is the dealer who advertised this car as being certified pre-owned, which is false advertising. These are the issues I have had with this car purchase from Assael BMW/ BMW of Monrovia. 1. I found out that the dealers license was expired. 2. Carfax report said 1 owner, there were several reported on DMV VR report. 3. Vehicle was involved in dealer to dealer purchase, which would not qualify ths car be a CPO car. 4. Dealer failed to recondition car for sale. Sold me an unsafe vehicle for any highway. I am giving this rating so that others will not have to go through a nightmare like I have. Companies like this one should be investigated and dealt with to highest extent of the law. They are selling Lemon vehicles which is title branding and illegal. BUY BEWARE!!!! More

Where do I begin. I have a 2006 550i, which was purchased new at Monrovia BMW. Because I purchased the car there, they must service it or you do not get a free loaner. I have had numerous service purchased new at Monrovia BMW. Because I purchased the car there, they must service it or you do not get a free loaner. I have had numerous service headache. As with another reviewer on this site, I also had my alignment done (again, not covered under warranty), but it took them three times to get it straight, and the sterring wheel to be centered. Next, I had front and rear brakes done, problem is they did not actually do the rears. They charged BMW for the rear brakes per the repair order (free to customers for 4yrs/50k miles) but did not actually do them. When I went to pick up the car, I challenged them on this. After insisting they DID do them, a more SENIOR service tech (actually a cool guy) looked and confirmed they did not. After several appologies, they "reprimanded" the original jerk that did the services and sent me on my way. Oh yeah, that was before the killed by battery. Oh yeah, that was again, before they changed my radio stations to some random hispanic station (NO LIE!!!) That's right, my preset had been changed to a spanish radio station. They appologized again and sent me on my way. That is only a sample of the frustration I have had with them. In the end, however, I did purchase the vehicle off lease from BMW, but did so through New Century of Alhamba! Got over $12,000 off the lease residual, plus CPO warranty, plus 4 new tires, plus first two payments free (up to $1,000 each), plus they let me skip my last two lease payments AND gave me 0.9% financing for 36 months. BMW and New Century rock! Monrovia BMW sucks ! More