Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Monrovia
Monrovia, CA
153 Reviews
BMW of Monrovia is located at 1425 South Mountain Avenue, Monrovia California 91016 and we're the premier BMW dealership in Los Angeles County. Our dealership is home to the best selection of new BMW and used luxury cars, and we would love an opportunity to earn your business. Our loyal customer base extends from our home town of Monrovia to Pasadena, West Covina, and the entire Orange County.
Reasons customers prefer BMW of Monrovia over other dealerships in the area include our:
Open showroom and guest area.
Comfortable guest lounge with Wi-Fi, HDTV, and refreshments.
Great selections of new and certified pre-owned vehicles.
Friendly, knowledgeable, and bilingual staff.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 31 service reviews
November 19, 2025
My engine light came on, which is a very concerning alert. Also my cup holder was broken. My service adviser Tim West assured me that everything would be taken care of, and as always, he and the servic alert. Also my cup holder was broken. My service adviser Tim West assured me that everything would be taken care of, and as always, he and the service dept delivered on his promise. I wouldn’t take my 2014 X5 anywhere else! More
by Donni1274
Employees Worked With
Tim West
November 07, 2025
I would give negative stars if I could — worst BMW dealership experience ever. I brought my car in for a warranty repair. At first, they said everything was covered and I wouldn’t have to pay anythin dealership experience ever. I brought my car in for a warranty repair. At first, they said everything was covered and I wouldn’t have to pay anything. Then out of nowhere, they sent me a long “inspection report” with over $4,800 in suggested repairs, most of which were purely cosmetic or unnecessary. After I declined their overpriced add-ons, they suddenly changed their story — now claiming the radiator flap was “cracked due to impact damage” and refusing to honor the warranty. My car has never been in any accident, and I have a spotless record. Then they had the nerve to “offer” a discounted repair for $1,800 — something that should have been completely covered. To make it worse, when I picked up my car, they charged me $290 just for a diagnostic fee, even though reading a check-engine light is free at most shops. I ended up wasting two full days, got no repairs done, and still had to pay hundreds of dollars for nothing. BMW Monrovia is the definition of dishonest, manipulative, and money-hungry. They bait customers with warranty promises, then make up excuses to deny coverage and pressure you into paying out of pocket. I’ll never return to this dealership — and I strongly warn anyone thinking of going there to stay far away. More
by amber
Employees Worked With
Matthew
August 02, 2025
David Lee was amazing! He helped me find the perfect BMW and was so patient throughout the whole process. He took his time to explain everything clearly and made sure I fel He helped me find the perfect BMW and was so patient throughout the whole process. He took his time to explain everything clearly and made sure I felt confident with my decision. Truly great service highly recommend! More
by ggdonluca
Employees Worked With
David Lee
June 14, 2025
My experience was definitely excellent. I couldn’t be happier in my new car. The experience was very quick and they delivered the car to my place. Time saving on my end. I am very satisfied I couldn’t be happier in my new car. The experience was very quick and they delivered the car to my place. Time saving on my end. I am very satisfied with the service. More
by Somaly tan
Employees Worked With
Paul
February 03, 2021
Unfortunately I had a bad experience of customer service from Jason on service department. I had an appointment with my mini for oil change so I dropped off my vehicle on Monday (02-01-2021) I went inside t from Jason on service department. I had an appointment with my mini for oil change so I dropped off my vehicle on Monday (02-01-2021) I went inside to get assistance on some point. I approached the front desk of the service department. It was a gentlemen behind the desk his name is JASON. He didn’t make me feel as customer on his facility because I told him that I got a different quote for my oil change therefore he made bad gesture with his face that I felt uncomfortable. Then I find out that my vehicle is missing a hook tow cover on the back of my bumper. I tried to get assistance from the agent JASON but he wasn’t willing to help on my concern. Also, he refused to give his manager name I don’t know WHY. Hopefully, my experience at this dealership help to improve their customers service. More
by Jvcastro777
Employees Worked With
Jason
January 09, 2021
Yesterday 01/07/2021 me and wife visited your dealership service department ,We were helped by Matt Clark because I always ask for him for his great customer service , we felt comfortable, very friendly at service department ,We were helped by Matt Clark because I always ask for him for his great customer service , we felt comfortable, very friendly atmosphere. Matt is professional in his work, he is very experienced and knowledgeable. We will definitely advise our friends and family members to ask for him.Thank you to your team, and especially Matt Clark for their service, patience, friendliness and caring for customers. More
by Radi.abdin937
Employees Worked With
Matt Clark
June 27, 2020
Yesterday 06.26.20 we visited your dealership. We were Yesterday 06.26.20 we visited your dealership. We were served by Yury Kastseryn . The service was excellent, we felt comfortable, very friendly atm Yesterday 06.26.20 we visited your dealership. We were served by Yury Kastseryn . The service was excellent, we felt comfortable, very friendly atmosphere. Yury is professional in his work, he is very experienced and knowledgeable. We will definitely advise our friends and acquaintances. Thank you to your team, and especially Yury Kastseryn for their service, patience, friendliness and caring for customers. Shela Vishtak .Aleksandr Koga More
by Shela
Employees Worked With
Yury Kastseryn
May 01, 2020
When the Return cooler pipe from top on radiator to engine block, car came out the sign , engine cooler low lever . I called BMW and they ask me call road assistance use tow truck to Bmw Monrovia deale engine block, car came out the sign , engine cooler low lever . I called BMW and they ask me call road assistance use tow truck to Bmw Monrovia dealership After 4 days , they said us fixed . They did not gave me any car or even asking me if I need a temporary car. After 20 days of too back my car , I first time drove on freeway , engine is over heat , and next problem head gasket, and told me engine cooler low level , need refill the cooler . That’s the same problem. So I called again , BMW asked me to bring car to Dealership Monrovia to again. Still no body ask me if I need a lift or a car. Next day , they told me car be fixed. Did they how to fix ? Put customer in damage,engine could FxxK up if they did wrong fix or less care? It’s a lease car still under the contract , they supposed to offer me a temporary car as usual. I feel I don’t trust BMW now , First time kind make me sad.，since I been royalty customer 8 years . Nina Xu More
by ninakits
Employees Worked With
Matt
August 16, 2019
DEFECTIVE TIRE PURCHASED A USED 2019 TOYOTA CAMRY SE WITH 5200 MILES AT THIS DEALER. THE. THE SALESMAN WAS ROCKY WHO HANDLED THE SALE THE FRONT TIRE WAS DEFECTIVE. I PURCHASED A USED 2019 TOYOTA CAMRY SE WITH 5200 MILES AT THIS DEALER. THE. THE SALESMAN WAS ROCKY WHO HANDLED THE SALE THE FRONT TIRE WAS DEFECTIVE. I TOOK THE CAR TO 2 TIRE SHOPS AND BOTH SHOPS CONFIRMED THAT THE TIRE WAS A MANUFACTURER DEFECT. CALLED BMW OF MONROVIA AND SPOKE TO ROCKY. LONG STORY SHORT THE DEALERSHIP WON'T STAND BEHIND WHAT THEY SELL. CALLED ROCKY IN PREVIOUS OCCASIONS WITH QUESTIONS AND LEFT MESSAGES AND MY CALLS WERE NEVER RETURNED. BUYER BEWARE More
by Jay Ardito
Employees Worked With
ROCKY
March 09, 2019
Watch out for the loaner car ** WATCH OUT **The service is fine there, BUT if you get a loaner car, you better be careful, especially if you see the low tire pressure light is on ** WATCH OUT **The service is fine there, BUT if you get a loaner car, you better be careful, especially if you see the low tire pressure light is on ! When I left the dealer, the low tire pressure light was already on, I thought the pressure just below a little and I just gonna drive it for a day, so after 2 hours I return the loaner, they called me and said they found a nail on one of the tire, needs to charge me $453.58 for one tire, I told them what happen, but they said the computer shows that the low tire pressure light was on after I drove the car, and I asked them if I could bring the car to somewhere else to fix it or replace the new same tire, but everything I asked and told them, the answer always the same " Unfortunately, there's nothing we could do" So if anyone see that light on, fix it first before return it !! Good luck to everyone. More
by DC
Employees Worked With
Loaner car department
