BMW of Monterey

Not happy at the unexpected and extremely high cost of repairs. I took my vehicle in and was told that the diagnostic fee was $299 due to a coolant leak that was noted. I left my car with them and was tex repairs. I took my vehicle in and was told that the diagnostic fee was $299 due to a coolant leak that was noted. I left my car with them and was texted an updated work order for me to approve. Unfortunately, my fault, I didn't look over their updated estimate thoroughly as I was working. When I came to pick up my vehicle, I was shocked at the cost. Other professional mechanics whom I have gone to in the past always called me especially when the cost was higher than they said initially to give me options and explain exactly what I am buying. I will be going elsewhere for my vehicle service in the future as I feel the costs at BMW Monterey are excessive. On the plus side, the service advisor, Brian, was very nice and my car has been repaired. Just a cautionary tale to carefully read any texts sent to you and don't make any assumptions. More

I had a good experience with the dealership. The location is in a strip of dealerships so it’s easy to find. The showroom floor is very clean and had a nice assortment of M cars to look at. The The location is in a strip of dealerships so it’s easy to find. The showroom floor is very clean and had a nice assortment of M cars to look at. The rest of the facility was great. Overall, I’d rate my experience a 4/5. I wish they were a bit more lenient on the price I was trying to pay for my vehicle but overall I can’t complain. More

Mr. John Poli is our go to person when not only buying our next vehicle but during the ownership of our vehicles John’s knowledge professional courtesy is above reproach. We have purchase 3 automobiles our next vehicle but during the ownership of our vehicles John’s knowledge professional courtesy is above reproach. We have purchase 3 automobiles from John and I will continue to seek him out when purchasing my next BMW. Thank You, the dealership is lucky to have a professional like you on staff. You are the example of what and who customer service looks like More

John Polli was great, he helped make the transaction seamless and painless. I would definitely work with him and the BMW dealership in Seaside again seamless and painless. I would definitely work with him and the BMW dealership in Seaside again More

I worked with John Polli. He guided me through what turned out to be the best interaction I have ever had at a car dealership. Very refreshing! He guided me through what turned out to be the best interaction I have ever had at a car dealership. Very refreshing! More

John was excellent in his customer service always responding immediately with my questions about my vehicle responding immediately with my questions about my vehicle More