BMW of Monterey

Hi what to say about my experience at Monterey bmw wasn’t a very good one, I purchased a used Jetta in sales they were going to fix some minor scratches when I received the car back from the dealership the b a very good one, I purchased a used Jetta in sales they were going to fix some minor scratches when I received the car back from the dealership the body was worse than before I brought it back a second time even worse now looks like they used a buffer on it now even chrome molding around window is scraped up from them.brakes on car sound very bad 2 times bringing back to the shop they decide to resurface the rotors and did not change the pads now they are very noisy again it appears that they are very happy when you purchase a car from them then the relationship is over. This entire experience has been an awful one . I would like to add that the finance department was very rude. I previously had a review on here removed it because Rick wanted a chance at taking care of this sorry but none of the problems are fixed,they are worse noisy brakes just like before paint is worse than before looks like detail department got out of hand with buffing now car has swirls worse than ever. More

Had an appointment to finalize sale. Over 2 hours to see finance manager. That was too long Over 2 hours to see finance manager. That was too long More

JOHN WAS VERY VRRY NICE , AND POLITE. I WOULD CONTACT HIM IF I AM LOOKING FOR ANOTHER CAR. I WOULD CONTACT HIM IF I AM LOOKING FOR ANOTHER CAR. More

Excellent customer service. The woman that worked with me (sorry I do not remember her name) was excellent. Arranged for an Uber to take me home. The woman that worked with me (sorry I do not remember her name) was excellent. Arranged for an Uber to take me home. More

Friendly, organized and efficient. BMW of Monterey makes it easy to maintain your vehicle with very little hassle and while providing world class service. BMW of Monterey makes it easy to maintain your vehicle with very little hassle and while providing world class service. More

Fantastic car buying experience! John was knowledgeable and helpful, making the process smooth and hassle-free. Highly recommend! John was knowledgeable and helpful, making the process smooth and hassle-free. Highly recommend! More

John P. provided excellent service and was able to get me in a car in very little time. Overall was a very enjoyable experience. provided excellent service and was able to get me in a car in very little time. Overall was a very enjoyable experience. More

I appreciate the promptness, services, and support of this BMW dealership. Everyone is helpful and courteous. this BMW dealership. Everyone is helpful and courteous. More

Overall review is that we recommend BMW Monterey. Wife and I found a nice BMW X5 on the website. We decided to take a look at it and end up finding it by trading off our jeep Wrangler. Everything was Wife and I found a nice BMW X5 on the website. We decided to take a look at it and end up finding it by trading off our jeep Wrangler. Everything was done in the afternoon including test, driving negotiation, and Paperwork. Erdal was our host at BMW Monterey. He is very laid-back and easy to work with, and gave us most the information about the vehicle the details and procedure how to buy the vehicles at the dealership. More

The BMW service center in Seaside staff is doing a fantastic job providing quality service to their customers. Erica works with a management team who knows what they are doing and I can say they excel fantastic job providing quality service to their customers. Erica works with a management team who knows what they are doing and I can say they excellent. More