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BMW of Monterey

Seaside, CA

Overview
Reviews
4.6
1,066 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,066 reviews

October 06, 2024

Terrible service and Richard was disrespectful downplaying my concern and arguing with me in front of customers and staff members. Will never go there again. More

by BRITTANY.BRADFORD0114
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lollar
Report | Print
Oct 08, 2024 -

BMW of Monterey responded

Thank you for sharing your experience with us, and I appreciate your feedback about your visit to BMW of Monterey. We understand that respectful communication is key, and it's concerning to hear that this was not your experience. I encourage you to reach out directly so I can address your concerns and work towards a solution. Your satisfaction is important to us. Sincerely, Rick Lollar - Service Manager

October 05, 2024

I've been a very long time customer and have always experienced great service. They have a great service staff and sales department. More

by DANBIONDI
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael "Misha" Godick, Bob Thomas, Nathan Reed, Richard Lollar
Report | Print
Oct 06, 2024 -

BMW of Monterey responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Monterey! Sincerely, Andrew Jennings General Sales Manager

October 04, 2024

This was my best experience since I started servicing my car. I will keep praying to have the same BMW service associate in the future. This guy is courteous, helpful and professional. More

by OELSAFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia, Richard Lollar
Report | Print
Oct 06, 2024 -

BMW of Monterey responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of Monterey to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely Rick Lollar Service Manager

October 02, 2024

People are nice. Knowledge on TVs seems to be minimal. It's rare that service department would answer the phone. It is even more rare that any reply would happen to More

by dlbernick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Xavier .. quite helpful, Mike Kyle, Nathan Reed, Edgar Garcia, Jimmy Cahill, Richard Lollar
Report | Print
Oct 06, 2024 -

BMW of Monterey responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely Rick Lollar Service Manager

October 02, 2024

I've been dealing with Mike Kyle for many years. He is an outstanding Service Advisor! More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Oct 02, 2024 -

BMW of Monterey responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Eric, and don't hesitate to let us know if we can be of further assistance. Sincerely Rick Lollar Service Manager

October 02, 2024

Team very helpful and well explained. They even when outside the box to help me with my car issue. More

by ELROJAS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia, Richard Lollar
Report | Print
Oct 03, 2024 -

BMW of Monterey responded

Thanks for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

October 02, 2024

As always, my car was well taken care of at BMW Monterey. They also gave me my same model as a loaner, which I really appreciated. More

by mfranklinvogelpohl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almeida
Report | Print
Oct 03, 2024 -

BMW of Monterey responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely Rick Lollar Service Manager

October 01, 2024

Outstanding customer service! Pleasant to work with no hidden agenda or prices. Straight forward answers. Great used car prices. More

by ROSA.LACY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance representative was also very pleasant., Nathan Reed
Report | Print
Oct 01, 2024 -

BMW of Monterey responded

Lacy, Thank you so much for choosing BMW of Monterey! Please let us know if we can be of any more assistance. Sincerely, Andrew Jennings General Sales Manager

October 01, 2024

Excellent service and follow up - have been buying cars here for over 15 years. Great team More

by SPENCECARMEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael "Misha" Godick, Nathan Reed
Report | Print
Oct 01, 2024 -

BMW of Monterey responded

Carmel, Thank you so much for choosing BMW of Monterey! Please let us know if we can be of any more assistance. Sincerely, Andrew Jennings General Sales Manager

September 30, 2024

Xavier, Chris, John, and Rick are all amazing. I wouldn't buy or service my cars anywhere else. More

by 3velove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Michael Crnkovich, John Polli, Parris Yancey, Edgar Garcia, Richard Lollar
Report | Print
Sep 30, 2024 -

BMW of Monterey responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Monterey. We look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

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