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BMW of Monterey

Seaside, CA

Overview
Reviews
4.7
1,070 Reviews
Call Dealership (831) 920-0743
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1 Geary Plaza

Seaside, CA

93955

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Showing 1,070 reviews

October 09, 2024

Very good! Timely service. Appreciated the updates. Liked receiving a video of the overall inspection. More

by MARYRENEE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia
Report | Print
Oct 09, 2024 -

BMW of Monterey responded

Thank you so much, Mary, for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely Rick Lollar Service Manager

October 08, 2024

All good clean facility they do take to long to do an oil change way ove 2 hours More

by COCOBC123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia
Report | Print
Oct 09, 2024 -

BMW of Monterey responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely Rick Lollar Service Manager

October 06, 2024

Terrible service and Richard was disrespectful downplaying my concern and arguing with me in front of customers and staff members. Will never go there again. More

by BRITTANY.BRADFORD0114
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lollar
Report | Print
Oct 08, 2024 -

BMW of Monterey responded

Thank you for sharing your experience with us, and I appreciate your feedback about your visit to BMW of Monterey. We understand that respectful communication is key, and it's concerning to hear that this was not your experience. I encourage you to reach out directly so I can address your concerns and work towards a solution. Your satisfaction is important to us. Sincerely, Rick Lollar - Service Manager

October 06, 2024

It was a very nice experience. They were polite fast and the job was done well. They even cleaned my car! More

by MTOPE12757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia, Richard Lollar
Report | Print
Oct 06, 2024 -

BMW of Monterey responded

Thank you for choosing BMW of Monterey. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sincerely Rick Lollar Service Manager

October 06, 2024

This review is for 1 year service on my 2024 M440i xDrive Convertible. Due to a conflict, I had to reschedule my service for one day later. I originally had reserved a loaner for the that day and the deale More

by kentsnagel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia, Richard Lollar
Report | Print
Oct 08, 2024 -

BMW of Monterey responded

Thanks for sharing about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

October 05, 2024

I've been a very long time customer and have always experienced great service. They have a great service staff and sales department. More

by DANBIONDI
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael "Misha" Godick, Bob Thomas, Nathan Reed, Richard Lollar
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Oct 06, 2024 -

BMW of Monterey responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Monterey! Sincerely, Andrew Jennings General Sales Manager

October 04, 2024

This was my best experience since I started servicing my car. I will keep praying to have the same BMW service associate in the future. This guy is courteous, helpful and professional. More

by OELSAFI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Garcia, Richard Lollar
Report | Print
Oct 06, 2024 -

BMW of Monterey responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at BMW of Monterey to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely Rick Lollar Service Manager

October 02, 2024

I've been dealing with Mike Kyle for many years. He is an outstanding Service Advisor! More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle
Report | Print
Oct 02, 2024 -

BMW of Monterey responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Eric, and don't hesitate to let us know if we can be of further assistance. Sincerely Rick Lollar Service Manager

October 02, 2024

Team very helpful and well explained. They even when outside the box to help me with my car issue. More

by ELROJAS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kyle, Edgar Garcia, Richard Lollar
Report | Print
Oct 03, 2024 -

BMW of Monterey responded

Thanks for sharing your thoughts about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely Rick Lollar Service Manager

October 02, 2024

As always, my car was well taken care of at BMW Monterey. They also gave me my same model as a loaner, which I really appreciated. More

by mfranklinvogelpohl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Almeida
Report | Print
Oct 03, 2024 -

BMW of Monterey responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely Rick Lollar Service Manager

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