BMW of Montgomery

Professionals doing it right. The service department at BMW Montgomery is top notch. The staff is always friendly and helpful. They keep in constant contact advising me throughout The service department at BMW Montgomery is top notch. The staff is always friendly and helpful. They keep in constant contact advising me throughout the day about my cars service. They answer my questions honestly. The staff makes the difference. More

Disappointed By far my worst experience at BMW Montgomery. Service writer didn't keep on contact and when he did I received a text and never answered my call. Truc By far my worst experience at BMW Montgomery. Service writer didn't keep on contact and when he did I received a text and never answered my call. Truck was there for a month and I picked it up Thursday and by Saturday morning my truck was smoking which it didn't do before I bright it in. Never gave me valuable information concerning my vehicle. More

Can't say enough good things. This is my second BMW and I always receive outstanding service. My service advisor John goes above and beyond. If he is not there, Brian steps in with This is my second BMW and I always receive outstanding service. My service advisor John goes above and beyond. If he is not there, Brian steps in with the same attitude. Love getting a text when my car is ready with a copy of the bill and work that was done. Rebecca is a great friendly, helpful "first person" contact and Renee a great ending when you checkout. To me they are family! More

Totally disappointed Check engine light on and go to dealership they read the code so my wife makes an appointment to bring it in the following Monday take it in the engin Check engine light on and go to dealership they read the code so my wife makes an appointment to bring it in the following Monday take it in the engine light is off so they say they can't fix it but they take the fifty dollar deductible More

Sold car Monday after I purchased on Sat! I have never been so disappointed in a dealership! I can not believe they sold the car I bought Sat. Danny Used car mgr. assured me car would not be s I have never been so disappointed in a dealership! I can not believe they sold the car I bought Sat. Danny Used car mgr. assured me car would not be sold and they did just that! More

Exceptional customer service I had to have my battery replaced in my BMW & although I purchased my car in Birmingham I used BMW of Montgomery. I received excellent customer servic I had to have my battery replaced in my BMW & although I purchased my car in Birmingham I used BMW of Montgomery. I received excellent customer service from every angle. I called them at 8:00 a.m. regarding my situation with a dead battery and by 8:30 am I had a very nice young man whose first name was Shamus at my door to jump my car off so I could drive it to BMW montgomery for a battery replacement ! Impressed with the promptness and with Shamus. Although I didn't have an appointment, I walked out of the service center at 11:30 with a new battery, suggested service by Bryan Brasington who suggested but was not pushy. The waiting area was very comfortable and the employees that worked in that area were very hospitable and friendly! They even washed and vacuumed my car for me! Pleasant experience all the way around!! More

Best Dealership Experience Ever! They gave me what I wanted for my vehicle and the price of the vehicle I bought was priced right. Danny the used car manager acted like a professional They gave me what I wanted for my vehicle and the price of the vehicle I bought was priced right. Danny the used car manager acted like a professional and not a plaid pants wearing, pot bellied used car salesman. My salesperson Mo was very helpful and knowledgable about the vehicle we bought. No high pressure, just straight forward numbers. More

Pricey Cars, No Color Printer! Went into dealership for an oil change, when time came to pay, I was missing the multipoint inspection print out. Since dealership will not give me a Went into dealership for an oil change, when time came to pay, I was missing the multipoint inspection print out. Since dealership will not give me a service history on the car, I look to the multipoint inspection print out for service information. I was told that the color printer was broken, and had been broken for 2 to 3 months. I requested print out in black and white and via email, but was told they only print them in color( sounds like xx to me). How is it that you sale high end pricey cars, but cant repair a color printer??? More

Always cheerful! REBECCA is always professional,friendly, cheerful. She is always happy. And she has a great attitude! She knows my name and greets me when I come in REBECCA is always professional,friendly, cheerful. She is always happy. And she has a great attitude! She knows my name and greets me when I come in to BMW. Thanks, TNix More