BMW of Morristown

Brian Desrosiers was and continues to be the man! This is my fifth car with Morristown BMW and my experience has been seamless each time, not just with purchases, but also with service. With respec This is my fifth car with Morristown BMW and my experience has been seamless each time, not just with purchases, but also with service. With respect to purchases (leases), Brian has been a pleasure to deal with and has pro-actively reached out to me several times so that I would not miss out on opportunities. At my last lease, Brian, knowing that I was in a rush/semi emergent situation coinciding with the exchange, literally transferred all my belongings from my old car into the new one while I was signing the finance paperwork, so as to help me get through the process faster. How much more seamless could things be? With respect to service, they have always been professional and efficient and customer oriented. Anticipate more business with this dealership in years to come. More

Stay away from BMW Morristown They use predatory lending with latge ballon payments not well disclosed, ripped us off with terribel servie agreements they would not reverse within They use predatory lending with latge ballon payments not well disclosed, ripped us off with terribel servie agreements they would not reverse within 12 hours of purchase, terrible service. Stay away from this non service oriented , unresponsive, predatory money hungry dealer More

Quality of service has dropped steadily past few years I took my BMW for servicing - besides the insane pricing for service, the quality of the service itself is rated poor imo. Last time I went there it w I took my BMW for servicing - besides the insane pricing for service, the quality of the service itself is rated poor imo. Last time I went there it was for an oil service that wasn't even done. They handed the car back to me with the oil warning light still on. I took it back and they corrected their mistake. The time before that, they broke something else and expected me to pay the $500+ for that repair but eventually it was taken care of. They also broke my moon roof flap but I just gave up complaining about it. It gets stuck so I don't use that flap anymore now. I also have started encountering more issues since the servicing. It's like everytime I go there, more problems crop up in under a month and they ominously mention - "oh yeah, if you notice problems within a month, come back". It's almost like foul play here. A car that used to run really well starts having problems in other places after visiting service. They probably might not do it out of foul play despite what I said before but because they're careless and not professional. More

Great experience I had the pleasure of working with Duane Rose, who is a true professional. Duane is very knowledgeable, respectful ,and really made me feel comfortab I had the pleasure of working with Duane Rose, who is a true professional. Duane is very knowledgeable, respectful ,and really made me feel comfortable with my purchase. The purchase process was not stressful, and the price was fair. After I purchased my 540i, which was under production, I decided to change my order. Duane took care of this is a very seamless fashion, which I appreciated. From the purchase to the delivery, I am very satisfied with my experience, and I would highly recommend Duane as well as BMW of Morristown. More

Should call it the Disservice Department Buying experience was great back in 2013. The service experience since then has ranged from disappointing to disastrous. No interaction has gone smoot Buying experience was great back in 2013. The service experience since then has ranged from disappointing to disastrous. No interaction has gone smoothly. I would never buy another car from this dealership, and I will never service our X5 here again. More

Fabian makes it worth your while at BMW of Morristown I have been a loyal customer since 2011 and will always work with Fabian Renzon. My family and I have been loyal customers since 2011 and have leased I have been a loyal customer since 2011 and will always work with Fabian Renzon. My family and I have been loyal customers since 2011 and have leased roughly 8 cars since working with Fabian. He has always gone above and beyond more than any car salesman I have ever worked with. He is a constant professional, charismatic, down to earth guy everyone would appreciate working with. I always recommend Fabian to anyone in search of a car or suv, he is a constant professional. More

Great Deal on a 528i I have purchased many cars at Morristown over the years. I had a friend that was looking for a new car and I helped her with the details. I was extre I have purchased many cars at Morristown over the years. I had a friend that was looking for a new car and I helped her with the details. I was extremely impressed with Diana Lynn. Probably one of the most knowledgeable sales people I have had the pleasure to work with. She truly helped my friend work through a potentially odd trade in of a BMW bought at a different dealership (looks like that other dealer put together a shady deal at best). As usual Morristown BMW came through and put together a great deal. More

Amazing Experience in Service Center I had to repair my entire rear brake system on my 2008 535xi. It went on a Friday night & I had the car towed to BMW of Morristown; left the key in th I had to repair my entire rear brake system on my 2008 535xi. It went on a Friday night & I had the car towed to BMW of Morristown; left the key in the night drop. I returned Saturday morning & spoke with Ralph. He told me that they would likely not see my car until Monday morning. Ana and the ladies at the service desk quickly gave me a loaner car for the weekend. He called Monday morning and told me what was wrong, an approximate cost, and said to let him know what I'd decided on. Over the next few days he stayed in constant contact with me, updating me on repairs needed, costs, and even suggested the Value Line to save additional money! I can't thank Ana enough for the help she gave with the loaner car & more. And thanks again, Ralph, for keeping me updated and for your honesty throughout my entire service, and (of course) helping me save some extra money! I'm an Audi fan but my experience here makes me think twice about switching from BMW on my next purchase. Who knows where else I'd get service like this! More