BMW of Morristown

Horrible customer service. They don't give any proactive updates. Simply charge the customer and turn the car round without doing any work. I took the car in for coolant top of They don't give any proactive updates. Simply charge the customer and turn the car round without doing any work. I took the car in for coolant top off and 2 weeks later few thousand dollars light, I get the car in the exact same state - empty coolant tank!! I tried escalating to managers out there but result was still horrible. Strongly advise not to go there! More

Liam was great, the floor manager was great, I was denied oil change and I was told that oil drain plug is sized, private mechanic was able to remove it and said that it was only missing a washer, that is wh oil change and I was told that oil drain plug is sized, private mechanic was able to remove it and said that it was only missing a washer, that is why it was leaking. it took a little longer compared to other dealers More

I had the most unprofessional sour experience dealing with Morristown BMW in the recent lease acquisition. I forgot that I was leasing a luxury car, I didn't get the respect and politeness that one expe with Morristown BMW in the recent lease acquisition. I forgot that I was leasing a luxury car, I didn't get the respect and politeness that one expects as a new paying customer. Throughout the entire process from the day after I test drove the car and said I wanted to move forward after Thanksgiving Holiday. I received incessant text messages, calls emails, pressuring, rushing me that the deal ends at the EOM. I will miss out and need to give a deposit to hold the vehicle which I did. Once that was done, I told them I could take delivery on December 1st or 2nd. Once again they pushed and called all day long on Monday, urging & threatening me that I needed to take the car. I reminded him that I mentioned from the onset I was working on Monday, I could come on Tuesday? He said he could not hold the car" despite that he had a significant deposit, he thretened that the incentives are over on December 1st. You have to sign the lease today, again so NASTY unpleasant, unprofessional and combative, pushing me and very aggressive, I thought I was dealing with the MAFIA, and felt like I was arguing to defend my right to pick up the car on Tuesday. However they would not let up until they strong armed me into an early delivery of the vehicle on Monday December 1st during a rain storm at 4:45PM the car was in my driveway. The total wrong approach, unprofessional all the way! The absolute worst experience of my life time as a new customer. The dealer management was equal to the sales crew, his name was Mohammad Soheb and the other supervisor were just strong arming & bullying me all the way.. Absolutely AVOID this DEALERSHIP! More

My sales rep, Brian, replied to my email stating I found a lower price as " bad business ", supposedly agreed to match price. I guess me doing homework amounts to bad business...The GM agreed to reimburse f a lower price as " bad business ", supposedly agreed to match price. I guess me doing homework amounts to bad business...The GM agreed to reimburse for trip made there from Connecticut to sign paperwork, never received payment. I was given temporary plates which later expired . I emailed business manager asking when plates might arrive, told not to speed or run any lights which is ridiculous, if plates are expired then car is towed without running lights or speeding. I had to take Lyfts to and from work in mean time. I won't buy from here again. More

My experience with this dealership was very pleasant and positive. The salesperson was extremely professional and courteous and was able to explain everything with details. I felt confident that I was trea positive. The salesperson was extremely professional and courteous and was able to explain everything with details. I felt confident that I was treated fairly and will definitely tell others about BMW of Morristown. More