BMW of Morristown

Contacted dealership about information regarding vehicle for purchase (2013 Land Range Rover Sport - White)z The rep responses sent me was now what I now believe to have been an auto generated email saying for purchase (2013 Land Range Rover Sport - White)z The rep responses sent me was now what I now believe to have been an auto generated email saying they would call me back. I kept calling to get through to speak to the two sales reps that contacted me but to no avail. When I finally made contact with someone 4 hours later I was told that the someone had just put a deposit on the vehicle and it was no longer available!! AVOID this dealership if you want to get through to someone and are trusting that someone who contacts you will get back with you. Thank you again BMW of Morristown for your so called great customer service!! More

Samantha was a extremely professional and very patient. She made me feel a peace with my purchase and explained everything to me. I recommend her and the dealership. She worked with me to get the price poi She made me feel a peace with my purchase and explained everything to me. I recommend her and the dealership. She worked with me to get the price point that I was looking for. Great car and great experience. More

Diana Lynn shoots straight from the hip; but, with a grace and authenticity that makes her so approachable! I really appreciated her patience and I’m thrilled with my purchase! grace and authenticity that makes her so approachable! I really appreciated her patience and I’m thrilled with my purchase! More

We purchased the 2021 X5 from BMW of Morristown and our experience with Samantha Cannici was awesome. She was on top with her understanding of our specs for the car, she got us a good deal and took extra c experience with Samantha Cannici was awesome. She was on top with her understanding of our specs for the car, she got us a good deal and took extra care for some financial transactions. In all an awesome experience. thanks Samantha! More

We purchased an X3 in January and our sales consultant was Diana Lynn. We were very happy with the experience for the following reasons: no pressure to buy, answered all of our questions, gave us time to was Diana Lynn. We were very happy with the experience for the following reasons: no pressure to buy, answered all of our questions, gave us time to think and followed-up with us in a respectable way; there was no attempts to play with words and any games. Diana fully understood what we were looking for in a car and found the one that fit our criteria. And to make it even better experience Diana provided support post-sale as we needed some additional clarifications. Overall very rounded and pleasant experience so this will definitely be our first stop for our next car. More

We had a great experience buying our new X5 at BMW of Morristown. Our sales representative, Samantha, was very patient and took a lot of time explaining all of the different models and color options. I w Morristown. Our sales representative, Samantha, was very patient and took a lot of time explaining all of the different models and color options. I would definitely recommend using BMW of Morristown More

Can’t say enough about the attention to details and customer service provided to me by Rick at the BMW of Morristown! I had a great experience since the beginning, and he was able to assist me to the v customer service provided to me by Rick at the BMW of Morristown! I had a great experience since the beginning, and he was able to assist me to the very end when I was waiting for the new tag and registration. Even with COVID and standard delays in the mail system, Rick provided prompt delivery right to my door and made sure I had all I needed to enjoy my new car. Thank You, Rick!! If you are looking for true customer care l, look no further. More

I was very pleased with the experience at BMW of Morristown. They made me feel welcomed and took care of me immediately when I walked in the door. Especially as a woman sometimes buying a vehicle ca Morristown. They made me feel welcomed and took care of me immediately when I walked in the door. Especially as a woman sometimes buying a vehicle can feel intimidating, And they made my experience great. More

My wife and I leased our 2021 X4 at Open Road. Diana, our sales rep, was terrific. No pressure, just a pleasant conversation which answered all of our questions and enabled us to make an informed decision r sales rep, was terrific. No pressure, just a pleasant conversation which answered all of our questions and enabled us to make an informed decision re lease vs. purchase. She ensured that all questions were answered and we were completely satisfied. Thanks to her efforts our experience was excellent . More

This dealership is trash. I'm so glad i did not end up traveling all the way from the midwest to buy a car, based on the countless 1-star reviews. The lack of communication is appalling, and so are the hi traveling all the way from the midwest to buy a car, based on the countless 1-star reviews. The lack of communication is appalling, and so are the hidden fees. How is the total price $4k more than advertised? Ridiculous. At the beginning, I was waiting 24 hours for a response. I was trying to schedule someone to come test drive the car and I guess they got impatient because after a week, they stopped responding to me. I followed up countless times for almost two weeks - nothing. Then I submitted an inquiry online and one of the same employees called me back and said "well we wanted you to make a final decision. We have been going back and forth for months". That is a complete lie, and I called the employee on it. We had been going back and forth for 3 weeks, and for 2 of those weeks, I was following up with no response. So really, 1 week. Also, a not so gentle reminder that a customer can ask as many questions as they want, and it is your responsibility as an employee to answer them. After all of that, I never received and apology, and they haven't reached back out. Irresponsible, unprofessional, and terrible customer service. I would not recommend this dealership to anyone with a driver's license. Go elsewhere. More