BMW of Mountain View

Service department got my car right in all the work was done within them hour and a half with no problems service writer was very friendly and knowledgeable. Waiting area was clean. The snacks were excelle done within them hour and a half with no problems service writer was very friendly and knowledgeable. Waiting area was clean. The snacks were excellent. I had a cupcake and a power bar couldn’t be happier. More

I had an excellent service and great hospitality for an annual oil change. I waited in the dealership and was able to get my car back after 2.5 hours, as the service folk promised. annual oil change. I waited in the dealership and was able to get my car back after 2.5 hours, as the service folk promised. More

Came in for an oil change and the technicians managed to drive my car right into the curb right in front of me, damaging the bumper. I can only imagine how this technician handled other people’s cars when c drive my car right into the curb right in front of me, damaging the bumper. I can only imagine how this technician handled other people’s cars when customers are not around. First time here for a simple service and already an issue. Not a great look and very inconvenient. Otherwise, Marc is my service advisor and he did a great job taking care of the situation. More

The service I received was excellent as always! I am always very pleas f with the service at BMW of Mt Virw. Branden Casey and his team are the best!! I am always very pleas f with the service at BMW of Mt Virw. Branden Casey and his team are the best!! More

I have a good experience with the dealership. They are very helpful to show me the issues with the car and show me the options for the solution. They are very helpful to show me the issues with the car and show me the options for the solution. More

Great service and salespeople were very helpful during the entire experience. Was not pushy like other BMW dealerships. the entire experience. Was not pushy like other BMW dealerships. More

I had an excellent service and great hospitality and the service respond was great and drive back ride was fast and good service respond was great and drive back ride was fast and good More

The sales guy was nice and courteous. Finance guy kept trying to push warranties on us when we made it clear we were not interested, even dropped it from 6k down to 2k which is absurd. On Finance guy kept trying to push warranties on us when we made it clear we were not interested, even dropped it from 6k down to 2k which is absurd. On top of that when we got home, we saw that one of the rims was bent, which could likely cause vibration and air leak issues from the tires later on. They said they’d make it right but I still haven’t received a call back after bothering them for 3 days. Makes me wonder what else they missed on their “120 point inspection.” More

I recently bought an X3 and my experience in working with Leonid Gortovnik and Shahram Fakhraie across the end-to-end deal process was superb. Leo attentively listened and productively executed on each step Leonid Gortovnik and Shahram Fakhraie across the end-to-end deal process was superb. Leo attentively listened and productively executed on each step of the sales process (he was also sincerely patient when I kept missing the correct exits on our test drive! hah!). Shahram was articulate in explaining financing options and made it comfortable to make the right extended warranty decisions. There was also a sharp guy from the merchandise desk who was diligent with my requests to check for different sizes. Only negative was my trade-in experience; I felt I should have received a bit more value for my car, but they mostly made-up for it, so I only deducted one star for that specific rating. Overall though, I still give it 5 out of 5. I felt I was taken care of with professionalism, patience/efficiency wherever each was needed, and a sincere desire to get the deal done in a way that left me happy. Keep up the great work fellas! More

This dealership is such a professional and committed group. I always few like I’m being looked out for. group. I always few like I’m being looked out for. More