BMW of Mountain View

Another NIGHTMARE at BMW Mt. View! STAY AWAY. Three weeks ago I showed up to buy an X3. The sales person pointed us to a pre-owned model. I test-drove it, we liked it. We said we'd buy it, walke Three weeks ago I showed up to buy an X3. The sales person pointed us to a pre-owned model. I test-drove it, we liked it. We said we'd buy it, walked with the sales rep to his desk and began writing up the sale. Another sales rep, noting our intent to buy the car, pulls an end-around on behalf of a different customer -- and reserves the car in the dealer computer system. So, as we're holding the keys in our hand and watching our sales rep punch in our purchase data, the sales manager Steve comes over and -- with the most round-about and convoluted explanation -- tells us we can't buy the car and asks for the keys. They simply refuse a sale. And they can't explain the process by which they've made that decision. After putting up a bit of resistance, we walked away, assuming BMW would help us find a replacement. That's when my disgust with this dealer went through the roof. They proposed a new car, $10k+ more expensive. They proved, after several conversations, incapable of finding even a remotely comparable offer, and they offered zero creativity to help me find a car. THESE GUYS ARE INCOMPETENT. STAY AWAY. More

Very good experience with BMW Mountain View Great experience with Ardavan Ghassemi when purchasing a new X3. I receive full attention to my questions and excellent support during the whole proce Great experience with Ardavan Ghassemi when purchasing a new X3. I receive full attention to my questions and excellent support during the whole process. Delivery was on time. More

Great experience while buying a CPO I have acquired a CPO from this dealership. While I had a bad experience 2 years ago at this place (being told by a sales person to check the websit I have acquired a CPO from this dealership. While I had a bad experience 2 years ago at this place (being told by a sales person to check the website for information on leasing and not waste his time), this time I have been delighted by the service. On a Sunday, Hamid welcomed me and helped me thru the entire process of acquiring a CPO. Without even me asking, he asked one of their talented lead Genius, Chris, to take care of my test drive. Chris is an experienced product specialist who has been able to provide answers to all of my questions. As a bonus, I have been helped by one of their new Genius, Jenifer, to drive my rental car home while she drove my new car Good experience, good customer service, what else can we expect? More

Overall very good experience It was overall a very good experience. Kal was very helpful and kept me posted on when my vehicle would be available for pickup. He was very responsiv It was overall a very good experience. Kal was very helpful and kept me posted on when my vehicle would be available for pickup. He was very responsive to all my queries. One area of improvement for him would be to learn more about various features and be able to provide more precise details. More

Quick and pleasant purchasing a new BMW Thank you to Alec Kisin! I was searching for a 2017 X1 for a month and found one matched my requirements, car's price and option packages. Alec was ve Thank you to Alec Kisin! I was searching for a 2017 X1 for a month and found one matched my requirements, car's price and option packages. Alec was very helpful, friendly. He made my purchasing so quick and pleasant. I recommend Alec and his colleagues for those looking for a BMW. More

Very difficult to schedule service I have purchased two cars from this dealer, and am currently leasing one. I have found them to be very competent in the past, but over the past year I have purchased two cars from this dealer, and am currently leasing one. I have found them to be very competent in the past, but over the past year I have noticed the service center does not pick up the phone, and my repeated messages are rarely returned. Since I travel 70% internationally for work, and it is so hard to schedule service with them, I just ran over my warranty expiry date on a purchased 328i by two weeks. And of course, they wont help me out on the warranty work that needs to be performed. I have been calling them off and on when in the US for 4 months. I will never buy another car from these guys. More

Hung up during the phone call My experience was with Joe Wahler. I asked how he did the math to come up with monthly payments, but he hung up on me after saying that I am not under My experience was with Joe Wahler. I asked how he did the math to come up with monthly payments, but he hung up on me after saying that I am not understanding how a car lease works.I have talked to several car salesmen before, but he's the first one that actually bothered me enough to write a detailed review. I was looking for a 24 month lease on a BMW 228i. I saw an offer online that asked for $3000 in down payment and $339 a month, which roughly equals $14k in net payment. When he got back to me, he asked for a $3000 down payment with $750 monthly fees, which roughly $21k. When asked how 33 months cost only $14k while his offer of 24 months costs $21k, he proceeded to say that it's because the online offer is for a base model and that the vehicle of his offer has options on them. He sent me a 33 month plan for his vehicle, which came out to be around $22.6k. Unless he's offering $177/month for those nine months of the lease term only, I can't see this as nothing but a scheme to cheat customers out of money. It seems like people have had better experience purchasing the car, but leasing vehicles here is a nightmare. More

Repeated Bad Experiences I have had an awful experience with this dealership from the day I started dealing with them over two years ago. Here's a quick summary of everything I have had an awful experience with this dealership from the day I started dealing with them over two years ago. Here's a quick summary of everything I went through: 1. I came to the dealership already knowing the car I wanted to purchase, but dealing with the sales rep was awful. He frequently misrepresented the features of the car (didn't really matter since I had done my research and knew what I was getting), lied about timelines for delivery, was frequently out of contact with me around the days the car was supposed to arrive, and was generally unhelpful. 2. The service centre rarely picks up the phone when you call during business hours, sometimes takes days to call back, and sometimes just never calls back when trying to book an appointment. The first time I was booking my service appointment, they didn't pick up the first 4 times I called over 4 days, and I had left two messages for them which they did not reply to for several days. 3. My (parked) car had gotten hit in a parking lot a year after purchase. Since the repair was fully covered under warranty, I decided to get it taken care of by the dealership. I went to the dealership for an estimate, and they asked me to leave the car with them for the day to do the estimate. When I picked up the car at the end of the day, the service rep had already left, and nobody knew where the estimate was. I called back repeatedly over three days, eventually getting in touch with the rep, who said he'd email me the estimate later. I had to call back again two days after just to get him to actually send the estimate. When I was finally ready to bring the car in for repair, the dealership mis-coordinated with the insurance company, causing the repair process to take an extra 2 weeks (roughly). 4. Two years after purchase, a bulge had appeared on a tire after a long ride. I had BMW's warranty for tire leaks, so I brought the car in to the dealership. After looking at the car, the BMW rep said the car was not covered under warranty because "air was not leaving the tire". I had repeated conversations with them saying that I spent $700 on a warranty to cover exactly this type of damage, but they said they didn't agree and would not fix it under warranty. I ended up having to call the BMW warranty line myself, and after a VERY short conversation they said that the damage was absolutely covered under warranty, and I had to coordinate the dealership with the BMW warranty people to make sure they'd fix it under warranty. The hassle to do this was unbelievable. 5. Finally, their estimates for any sort of work on the car are around 40% more expensive than small car repair shop for the same work. The point is, if you're looking to purchase a BMW, or have a dealership that offers great service, go somewhere else. More

Hamid provided excellent service when considering a new car I was in the market for a new car to lease and was interested in a BMW. Hamid was very helpful, patient, and friendly when I was considering the optio I was in the market for a new car to lease and was interested in a BMW. Hamid was very helpful, patient, and friendly when I was considering the options. He did a lot of research into options and tried to get me a good deal. I recommend Hamid and his colleagues for those looking for a BMW. More

Just don't go there. The reason why I am giving one star is because this site doesn't let me submit zero stars. I had satisfying offers from other dealerships, but the The reason why I am giving one star is because this site doesn't let me submit zero stars. I had satisfying offers from other dealerships, but they didn't have the color I wanted. So I visited here to see if they have the one for me, and Zari assisted me. She showed me some upgraded version, which I don't really care about. (leather seat, etc) It's ok if they don't have the one I was looking for, so I was gonna leave. But she started asking me about my financial status. I just moved to the city last week for a new job, and I am starting next month. She even asked me how much I make, so I told her my salary, but she continuously said to me that "So, you don't have any income this month. Our financial team would not approve you". What? First of all, I didn't want to buy from you. Second, I have excellent credit score/history, as well as a signed offer with a local tech firm with 6 figure salary (as does my husband), and we have funds available to pay with cash. Can't believe that I was treated as a jobless person. Also, she asked me if I have a valid visa, and what kind of visa I have, which nobody asked me before. Just because I am not a native speaker, she thinks I am a potentially illegal immigrant? It was very insulting, and a uniquely disgusting experience (I am a permanent resident by the way) Do not go there alone if you are an asian women. More