BMW of Mountain View

I had an appointment for Tuesday but showed up on Monday @ 0715, second car in line regarding discharge battery. They opened up at exactly 0730, a young lady came to me asked if I had appointment, got a se @ 0715, second car in line regarding discharge battery. They opened up at exactly 0730, a young lady came to me asked if I had appointment, got a service rep. In and out in a couple of hours! More

really good service and explain well on the broken part that need to replace with, and good communication on tracking with the replacement progress. that need to replace with, and good communication on tracking with the replacement progress. More

For my service appointment, I talked with Wayne Hong. He was able to accommodate my request of getting a loaner despite some difficulties (due to shortage of cars). He was also able to help me with my re He was able to accommodate my request of getting a loaner despite some difficulties (due to shortage of cars). He was also able to help me with my request of keeping my appointment on the same day despite scheduling issues. He kept me updated on the process of service and walked me through what to expect. Service was done on-time and as scheduled. I'm happy with the service and overall communication. More

Throughout the service process, Marc demonstrated exceptional knowledge of all service details and ensured I was kept informed at every stage of the service effort, also recommended to extend the war exceptional knowledge of all service details and ensured I was kept informed at every stage of the service effort, also recommended to extend the warranty and change break pedals which was not part of the scope of the service. More

The Service Adviser knew everything about the service details before the service started and kept me informed throughout the repair effort. details before the service started and kept me informed throughout the repair effort. More

In search of the right car for myself, each person with whom I interacted at Mt View BMW was exceptionally attentive, yet non-pressuring throughout my whole journey, which ultimately supported me in making whom I interacted at Mt View BMW was exceptionally attentive, yet non-pressuring throughout my whole journey, which ultimately supported me in making an unruffled, clear, and objective decision. Refreshing to have this kind of experience. Unpretentious, highly knowledgeable staff. Thorough attention to my individual needs. Every question I presented - and I had plenty of them throughout the process - was answered readily and with care. Even after purchase, the service department and sales personnel were easily available to help me with queries I had about using various perks of the car. They outshined every other car dealership experience I have had in many decades—overall, providing a very fine experience in accomplishing my core intent of arriving at a decision and a car most suitable and practical for me personally. Impeccable service. Mt View BMW has earned my loyalty by leaps and bounds. More

I had a shattered driver window on my new Z4 and Kyle made a tough situation as smooth as possible. He helped me decide the best course of action and was very communicative. Plus, he turned the car aroun made a tough situation as smooth as possible. He helped me decide the best course of action and was very communicative. Plus, he turned the car around faster than estimated. More

We were looking for a new electric SUV, visited many dealerships in search of the car my wife would like. Both sales folk at BMW, Suraj and Leo did an excellent job with showing us the cars and explain dealerships in search of the car my wife would like. Both sales folk at BMW, Suraj and Leo did an excellent job with showing us the cars and explaining the iX xDrive50 which we eventually bought. My wife has been loyal to Mercedes for years, but the car and the service at BMW was much better than what we got at Mercedes, Porsche or the others. More

Clean. Friendly. Great staff. Excellent communication. Convenient location. Timely service. Fast pick up and drop off. Friendly. Great staff. Excellent communication. Convenient location. Timely service. Fast pick up and drop off. More