BMW of Mountain View

I recently visited BMW of Mountain View and had an excellent experience. The team was professional, attentive, and made the entire process smooth and stress-free. From the moment I arrived, I was gree excellent experience. The team was professional, attentive, and made the entire process smooth and stress-free. From the moment I arrived, I was greeted warmly, and my questions about the BMW X3 were answered thoroughly and honestly. The staff took the time to explain features, options, and next steps without any pressure, which I truly appreciated. The dealership itself was clean, organized, and welcoming. Overall, a great visit that reinforced my confidence in choosing BMW of Mountain View. ⸻ More

The BMW of Mountain View sales consultant demonstrated outstanding customer service. Dean's explanation was clear, thorough and easy to understand. I truly appreciated Dean's patience and professionalism outstanding customer service. Dean's explanation was clear, thorough and easy to understand. I truly appreciated Dean's patience and professionalism throughout the process. More

My deal was pretty straight forward from my perspective. I told him I wanted X% or more off, and that was my main requirement. He promised me he would do an "amazing" deal.. then offered me X-2% off plus ha I told him I wanted X% or more off, and that was my main requirement. He promised me he would do an "amazing" deal.. then offered me X-2% off plus having to pay various junk addons. I stuck to my guns and he eventually made it X% off plus discounted off the junk addons. I did confirm with him at this point that it was actually X% off, and that there were no other hidden markups (ie: MF) that would negate the discount. I basically told him that I was happy to just deal with a broker (several advertised this price) and move on, I was not going to do heavy negotiating. We came to a deal and scheduled with Arash to show up at 4pm(we got there around 4:10) to drop off my i7 I purchased from you for service, do a quick validation drive on the new iX, then sign and leave. It took 20 minutes to even drop off the car, as the service department had no idea that I was coming, he had not properly created an appointment for them or anything. Once we got to him, he made us detour while he dropped food off in his car. From there we went to the iX and he couldn't find the keys for it. It ended up taking him 10 minutes of us standing there to find the keys. We did our test drive, which lasted under 5 minutes, as we were satisfied with it. From there we went upstairs with him (it was about 4:40 by this point) and then proceeded to sit at his desk for 35 minutes while he did stuff that should have been done before we arrived and just kept vanishing for large chunks of time. At 5:15, when I was becoming visibly annoyed, he told me "Only 15 more minutes. Finance has it and will be over in 5 minutes". Finance didn't show up to us until about 6pm, an excess of 40 minutes later (Checking my email, I got the SPAM they signed me up for at 5:53pm for insurance). When I was clearly annoyed at the Finance manager, he told me he had literally just been handed the packet, which means that Arash lied to us yet again. Finally, when completing the paperwork, it turned out that Arash lied to us about there being no MF markup. When I got up to leave as a result, he was magically able to offset it to make it work (he kept the MF on but added an additional discount to the car to bring it to the% off I told him I expected). He gave me some fairly rude and sarcastic comments about this, but we were already 2.5 hours in and just wanted to get the xxxx out of there. Otherwise I would have asked to see the GM at that time. When driving home, it turned out that the team hadn't properly completed the preparation of the car, as they left a user account for a BMW employee at the dealership the car came from in the system. As a result, I didn't have a digital key working until I fixed it myself. Regardless, When he chatted with me the next day, I let him know that I was annoyed that the service center called and let me know my i7 was done, but they would not do valet service to drop it off at my home as he had promised me verbally. While telling him this, he told me "Over there is not the private shop for one Customer only" which is quite a rude statement to make. He followed that up by telling me that I should be grateful to him for even getting it in for service. I made it clear to him that I could have waited for the service and just taken it to Stevens Creek BMW where I usually go for service if it was an issue. I also expressed my frustration with it taking 2.5 hours the prior day, when it should be done in under 30 minutes (that is what Porsche did when we bought our Taycan, and what our Lucid and Tesla purchase experiences were) After some back and forth he sent this: "I’m just trying to be respectful to any customer but I’m not order taker from anybody and I don’t like being treated by the people like I am their private servant !!” Of note: they force protection packages on the deal, but the fine print on the packages says they can’t tie it to a deal. More

All my experiences with the BMW Mountain View service department have been positive. The service advisers are efficient and professional. department have been positive. The service advisers are efficient and professional. More

They are always polite and professional. And take care of me. They keep my 650 running great. And take care of me. They keep my 650 running great. More

Kevin was friendly and efficient at the same time. The service team did a fantastic job. The service team did a fantastic job. More

I have received an excellent experience shopping for my new car at BMW of Mountain View and buying my M240i from Joe Wahler. He has provided me with answers to all my questions in a timely manner. I rate h new car at BMW of Mountain View and buying my M240i from Joe Wahler. He has provided me with answers to all my questions in a timely manner. I rate him as a 10 - outstanding sales professional and look forward to our continuing relationship over the years as I enjoy my driving experience… Thanks Joe! More

fast and good services. They provided the good deal for of 3 years oil changes for $249. They provided the good deal for of 3 years oil changes for $249. More

Understood some had good experiences. Mine was not. Honest feedback: - Artificially prolonged sales process. 2-3 hours, just to wear you down before you get to paperwork when hard sellin Mine was not. Honest feedback: - Artificially prolonged sales process. 2-3 hours, just to wear you down before you get to paperwork when hard selling on warranties and prepaid service agreements starts. Unfortunately said yes to a few this time. Other brands/dealers get you in/out in far less time, and they accept a "no" for service contracts. - Service department very bad. Received my car back from annual service with SOS warning light on. Service representative (Wayne Hong) extremely defensive and unhelpful, trying to blame the issue on me rather than showing accountability. - Check at home - technician had forgotten to re-connect the loudspeaker for SOS call system after replacing the cabin air filter. Either lazy or overworked, or both. - Cancelling the prepaid service agreement through Autonation a protracted (8 weeks) and unfriendly process. Partial refund they gave was a loss on me. My bad for signing in the first place. All in all, not sure if this is Autonation or BMW Mt View specifically, will definitely never go there again. More

Great friendly and attentive service. Fair assessment. Wait time is short. Felt like a valuable customer Fair assessment. Wait time is short. Felt like a valuable customer More