BMW of Mountain View

knowledgeable and very helpful service staff Brandon. Answer all my questions with explaining all the technical details using the way I can clearly understand. Answer all my questions with explaining all the technical details using the way I can clearly understand. More

Twice now I've taken my car here for service and each time I've experienced long wait times to drop off and pick up my car. They are friendly enough and seem to do a good job. But just don't have their a time I've experienced long wait times to drop off and pick up my car. They are friendly enough and seem to do a good job. But just don't have their act together with the drop off and pick up process. Who wants to spend 40 mins standing around when you need to get on with your day. They also don't have a waiting lounge, so you literally are "standing" around. More

I felt satisfied because my issues were solved. I will sure come back next time. I will sure come back next time. More

BMW of Mountain View is by far the best dealership. Took great care of me and my family. Took great care of me and my family. More

Have had satisfying service experience for about 5 years. Very positive about their integrity and quality of work Very positive about their integrity and quality of work More

Brandon Cassey offers the highest level of customer satisfaction, bar none. He is knowledgeable about all aspects of your BMW service needs and offers extraordinary customer service and professionalis satisfaction, bar none. He is knowledgeable about all aspects of your BMW service needs and offers extraordinary customer service and professionalism at all times. You would been be in the best of hands and so fortunate to have him as your service advisor. More

I came in to get new tires, I ran a flat tire the other night and brought it into this dealership. Devin Miller was polite, helpful and quite engaging! He told me what time my car will be ready and as soo night and brought it into this dealership. Devin Miller was polite, helpful and quite engaging! He told me what time my car will be ready and as soon as it gets done that I will get a call from him - that he did! He arranged for a shuttle to and from work which was quite helpful specially I work in Fremont. Devin called 2 hours ahead of schedule and was able to get a ride 30 minutes later and was at the dealership to pick up my car with a new tire replacement. thanks for the great job Devin! More

Very polite. Wonderful service. Available by phone during the day. Many thanks! Will definitely recommend! Wonderful service. Available by phone during the day. Many thanks! Will definitely recommend! More

Staff was very friendly but not pushy. Had everything ready for me when I arrived and made the process simple. My only issue was with the car itself. The “detail” process after purchase Had everything ready for me when I arrived and made the process simple. My only issue was with the car itself. The “detail” process after purchase wasn’t great. I had to go get the interior professionally detailed to remove little spots all of the dash and front seats. Other than that it was the ideal situation. More

My BMW came back from the dealer like a new car. The service manager was very professional. The service manager was very professional. More