BMW of Mountain View

Professional service and good customer engagement. They know exactly what they are doing. Strongly recommend! know exactly what they are doing. Strongly recommend! More

Overall, the Mountain View BMW dealership is professional. The overall experience differs greatly depending on the advisor you get. Andy has been great, others were extremely opaque in what real professional. The overall experience differs greatly depending on the advisor you get. Andy has been great, others were extremely opaque in what really needs to be fixed. Quotes are very high in comparison to German car garages. More

Absolutely loved the service here! They provided a loaner for me with no issue. I came in to get my tires repaired and Daniel was amazing! Thank you team for getting me back on the road! 10/10 for me with no issue. I came in to get my tires repaired and Daniel was amazing! Thank you team for getting me back on the road! 10/10 More

Nice service and free lyft ride. I changed the engine oil and the filter for the first time. I'll come here again. and the filter for the first time. I'll come here again. More

I had leased a BMW i3 in 2019 for a three year term. The lease ended this month and after review of the current marked elected to buy the car at lease end. I returned the car to the dealership for inspecti lease ended this month and after review of the current marked elected to buy the car at lease end. I returned the car to the dealership for inspection to get BMW Certified which allows purchase of an extended warranty and a discount on the financing. All arrangements were made in advance by phone (for Covid safety) with sales manager Bahman Farzan and service representative Mark Nappi. All was ready and quick when I went to the dealership to drop off the car for inspection (free Lyft home) and then the next day to sign the purchase documents. Could not have been an easier transaction. All staff at the dealership were professional and courteous. More

Joe is always helpful, caring, and makes sure we get the best deal. We've done two transactions with him. best deal. We've done two transactions with him. More

I went to get my oil change and ended up with 2 new problems. He says i need to leave the one full day to diagnose it and also says it costs me $260 extra. This is not what I expected from this dealer. problems. He says i need to leave the one full day to diagnose it and also says it costs me $260 extra. This is not what I expected from this dealer. I will never ever will go this dealer for service. More

The promise to follow up after service never happened, even multiple emails sent to the service advisor informing a new problem occurred after service went unanswered. This leaves a bad taste to my first even multiple emails sent to the service advisor informing a new problem occurred after service went unanswered. This leaves a bad taste to my first experience of having my vehicle serviced at BMW of Mountain View. More

Customer service is very good. I like the tuber service that the dealer provided. It is the value plus service for the customer. that the dealer provided. It is the value plus service for the customer. More

Best location ..one of the biggest dealerships I visited..very professional staff .. Mr G is the best visited..very professional staff .. Mr G is the best More