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BMW of Mountain View
Mountain View, CA
1,165 Reviews
Being of the largest BMW dealerships in Silicon Valley, BMW of Mountain View is the premier destination for all new and pre-owned BMW cars and SUVs. Located in Mountain View at the corner of Grand and El Camino Real, our showroom is easy to find! With an extensive inventory of both new and pre-owned BMW cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit BMW of Mountain View in-person and find your prefect car or SUV today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,165 reviews
December 11, 2021
I bought my son a used Acura from BMW as a birthday present. The radio didn’t work because the computer required a hard reset which has to be done by an Acura dealer. The BMW salesperson said he would present. The radio didn’t work because the computer required a hard reset which has to be done by an Acura dealer. The BMW salesperson said he would make an appointment for me with Acura for the following Monday. I decided I didn’t want to hand over this present without a working stereo, and not wait two days to gift it, so I stopped at the Acura dealer after leaving BMW and paid the $185 for the hard reset. Now, yes it was disheartening that after BMW had to put minimal effort into my cash purchase (which I did not haggle at all) that they were not willing to reimburse me, but it was more of an issue that the salesperson felt the need to scold me both when I called to explain what I was doing at the Acura dealer, but also when he called to follow up. As much as it was tough for BMW to part with a measly $185 amid their sales of six-figure vehicles carrying insane amounts of mark-up, it was more disappointing that I was spoken to like I was in need of education and that I should have waited for them to make the “free” appointment and that “he told me what to do and I did something else on my own so he cannot help me as I should have done as I was told”. I doubt very much the middle aged male executive that was there at the same time buying a $100,000.00 BMW for his 16 year old son would have been spoken to like I was. I can ABSOLUTELY afford a new BMW if I so choose to buy one. However, I would definitely seek out a more respectful dealership that understands how important the customer journey is INCLUDING post-purchase support. Keep that $185 that you obviously so desperately need. All I need is an apology for being spoken down to and scolded by a man who clearly has no respect for women. Do better BMW. P.S., to add insult to injury, submitting this review enters me into a $100 giveaway. How ironic and just further proof that I was discriminated against. More
by Mom who bought son a car as a birthday gift
Employees Worked With
Otar
December 11, 2021
They were very helpful and checked my car. After the maintenance here, the car is in great shape. Loaner is plentiful and very easy to use. maintenance here, the car is in great shape. Loaner is plentiful and very easy to use. More
by toutan
Employees Worked With
Wayne Chan, Sydney Thorp
December 08, 2021
Joe Waller was amazing for the 4th time! So happy with my new x3, its my best one to date! Answered all my questions and got all the extras he knew I would appreciate. I would recommend him and the dealersh new x3, its my best one to date! Answered all my questions and got all the extras he knew I would appreciate. I would recommend him and the dealership anytime! More
by ljdesign
Employees Worked With
Joe Waller
December 06, 2021
Great place to take your BMW for service, old or new. Friendly staff and nice facilities if you have to wait. Wayne Chan in the service department is a legend and will take good care of you and your ca Friendly staff and nice facilities if you have to wait. Wayne Chan in the service department is a legend and will take good care of you and your car. Great working with insurance companies if you have a claim also. More
by andrew.goldfinch
Employees Worked With
Wayne Chan
December 05, 2021
This dealership is the best I have ever visited in the bay area. They offered the free lyft ride which was very convenient for me to commute to and from their location. Marc was very helpful and willing t bay area. They offered the free lyft ride which was very convenient for me to commute to and from their location. Marc was very helpful and willing to answer a lot of questions from me. And surprisingly, the technician even sent me a video when he did a multi-point check on my car. Definitely recommend them. More
by jinjinshao
Employees Worked With
Sydney Thorp
December 01, 2021
My service advisor Mark Nappi was amazing. I had a complicated situation and he totally came through for me. The Management at the dealership is also very friendly and accommodating. complicated situation and he totally came through for me. The Management at the dealership is also very friendly and accommodating. More
by VS
Employees Worked With
Mark Nappi
