BMW of Mt. Laurel

I had a service appointment scheduled. My service adviser was Dave Hemler. I was concerned whether my car could be repaired back to like-new condition. Dave said, "Don't worry, I will take care of y adviser was Dave Hemler. I was concerned whether my car could be repaired back to like-new condition. Dave said, "Don't worry, I will take care of you". Dave knew that by fixing my car back to like-new condition, that he was taking care of my concerns and putting me at ease. Dave exceeded my expectations. He checked my car to ensure that all repairs were completed to his satisfaction. When I picked up my car, I was in awe of how good my car looked. It looked like one of the cars on the showroom floor. Like I told Dave, I love that car. He took good care of me and my car. Thank you Dave and BMW of Mt Laurel! Charlie Frank More

It blows my mind how little regards Mark has for a repeat customer. I purchased my new 2011 X6 from him through the internet, felt he was surprisingly arrogant in person, but professional. He imparted a se customer. I purchased my new 2011 X6 from him through the internet, felt he was surprisingly arrogant in person, but professional. He imparted a sense that high end luxury vehicle sales are essentially recession proof where he need not grovel for deals or referrals. Three years go by, I attend a BMW test drive event this summer. Saw he was still around and informed him that I was interested in the 2014 5 series when it became available in the showroom. Also reminded him I purchased an X6 from him. Same lack of friendliness, no acknowledgment or appreciation that I seek him out again. Just plugged my name into his email databank making a note of what I was interested in and said he'll be in touch. 2014 5 series out for one month now. Not one email or call. Absolutely incredible. He must be God's gift to sales. Then there's Bobby Jones in service. I can't imagine that I'm the only person who thinks he's a crude chauvinist the way he talks down to both myself and my wife whenever we bring our X6 in there. After two drawn out incidences with him, we refuse to work with him as a service advisor. Forget getting calls to tell you the progress of work on your car, he won't even return calls. There is just too much to recount how disappointed I am to have to depend on this dealership for anything. Since Mark never reached out to me, I ended up buying a Benz E class. Was on the fence between 5 series and E class, thanks Mark, for helping me to decide. More

Had a very positive experience with the dealer and the two sales associates Ed and Steve. I contacted them via email and had a positive experience. Ed would email me back within minutes of any question I two sales associates Ed and Steve. I contacted them via email and had a positive experience. Ed would email me back within minutes of any question I had. I waited over the weekend and the price dropped $2,000 so I went in Monday to make a deal. I told Ed I was coming after work and asked if he could hold the car. He replied he would and by the time I got there, the car was already detailed and pulled in front for a test drive. I took a test drive, filled out paperwork, and was on my way. I love my new BMW and thank the people who helped me for a fine job! Keep up the good work. The only thing that's not "Great" or 5/5 is price because I bought the vehicle at NADA recommended price. More

I was in the area, so I called BMW Mt. Laurel to see what their schedule was like to get an oil change. It was 2:15, and I was told that as long as I arrive before 3:00, I could just drive in and they would their schedule was like to get an oil change. It was 2:15, and I was told that as long as I arrive before 3:00, I could just drive in and they would service my car. So I arrived at 2:40, and informed the service advisor that I needed an oil change. He went to his desk, spoke with four people who were standing around doing nothing, came back and said that they were too busy, and sent me on my way. (By the way, I also had a gas cap issue - he didn't know if he had the part in stock when we first spoke, and sent me on my way wihtout even checking). I called back and told the customer service agent that I arrived before 3:00 but was turned away. The customer service agent seemed surprised since the service department wasn't even that busy. I scheduled a new apppointment (yes, an APPPOINTMENT) to get an oil change, which I was told takes 90-120 minutes (Jiffy Lube takes 15 minutes, but they don't have the oil filter for the BMW M3). After reading some of the reviews on this site, I'm wondering if I should honor my appointment or go elsewhere - as I certainly would not like to get an oil change and leave with my radio not working. Somebody should inform the service department that they work for BMW, and are held to a higher standard than this. Every other BMW dealership I've ever worked with got the memo. More

i brought my 2006 330cic to have the radio serviced the sound was working but no screen.when they called me the radio wasn't working at all and they changed a radiator reservoir with out my permissio the sound was working but no screen.when they called me the radio wasn't working at all and they changed a radiator reservoir with out my permission,the radiator wasn't leaking! they could't find a radio for my car bmw stopped making parts for it remind you the car is only 6 years old.they eventually found a used radio and installed it they did give me a loaner for the week. More

I took my 328xi in to have a diagnosis done because the AWD failed and the steering wheel was off center. My experience was less than satisfactory. I was treated as though I did not matter because I am a t AWD failed and the steering wheel was off center. My experience was less than satisfactory. I was treated as though I did not matter because I am a twenty year old female. I brought the car in at my scheduled appointment time of 9 o'clock on a Saturday. I spoke with the adviser and he said he would be in touch with me throughout the day regarding the problem. I assumed the work would be covered either by the CPO warranty or the secondary warranty that I purchased. That Saturday I called and left messages several times. No one got back to me. By 3pm I decided to go to the service center in person because no one was getting back to me and they closed at 5:30 that day. When I got there I had to wait around for a while before my service adviser acknowledged my presence. When he did, he had no answers for me about my car. He then had to speak to the lead technician. He came out and told me that the problem is most likely due to the differential and that they were not sure why the steering wheel is off. He then told me that they would need to keep the car until Monday. I though that it was very unprofessional that they waited until the end of the day to tell me that they would need my car for several days and that I had to go in person to find out. The service adviser told me he would call me at 4:30 on Saturday. He never called. When Monday came around and half the day went by without a call I had to call them. I had to leave messages and call several times before getting a hold of anyone. They then told me that the scratch on my right rear rim voided the warranty because of an "impact". I spoke to someone with my insurance company and they said it was not an impact but a superficial scratch, they would not cover it either. I would be embarrassed if the cars I make are so easily "broken" by a scratch on the rim. And none of that explains why the steering wheel is off. I am so disappointing with the outcome. I have a Lexus IS 250 AWD and their service department has always been very accommodating. Also, the rims on that vehicle are a bit more than scratched and I have not had any problems with the steering or the AWD. More

I never recommend this dealer to my friends or anyone. Once I purchased an used 2011 BMW 528i here, I realized that steering wheel shakes alot on the highway. According to inspection at another BMW dealer Once I purchased an used 2011 BMW 528i here, I realized that steering wheel shakes alot on the highway. According to inspection at another BMW dealer in PA, they said the car had two bent wheels. I requested to the sales person/manager at Mt. Laurel in order to replace the wheels with new one but, they ignored my request and just straightened the wheels and still my car vibrates over 50mph. The sales manager are just ignoring me after complain. he is not professional. More

THIS DEALERSHIP SHOULD GET RID OF ALL THERE INVENTORY AND SELL KIA'S!! THIS WAS MY 2ND AND LAST VISIT HERE. I RECENTLY VIEWED A VERY BEAUTIFUL 2009 X5 WITH 42,000 MILES W/3RD ROW AND NAV PACKAGE... WE NEGOT SELL KIA'S!! THIS WAS MY 2ND AND LAST VISIT HERE. I RECENTLY VIEWED A VERY BEAUTIFUL 2009 X5 WITH 42,000 MILES W/3RD ROW AND NAV PACKAGE... WE NEGOTIATED BUT I WAS NOT COMFORTABLE WITH THE PRICE SO IT WAS NO DICE BUT I DID TELL THEM TO LET ME KNOW WHEN THEY GOT ANOTHER 2009 IN AND I WILL DO WITHOUT THE 3RD ROW. TWO WEEKS LATER I GET A CALL TO LOOK AT A 2009 (NO 3RD ROW, NO RUNNING BOARDS WITH NAV AND MORE MILEAGE) I GO TAKE A LOOK AS THIS VEHICLE BECAUSE IT HAD LESS...SO IT SHOULD COST LESS? RIGHT? NO!! THIS CAR HAD BEEN REPAIRED IN THE BACK FENDER AND THE TRUNK HAS TROUBLE CLOSING THE SALES MAN (HARRY) SAID IT IS COVERED AND CAN BE FIXED. I DID NOT LIKE THIS CAR AS MUCH AS THE OTHER CAR BUT AS I SAID IT HAD NO 3RD ROW, NO RUNNING BOARDS, MORE MILAGE AND SOME DIGS BUT I THOUGHT I MUST BE ABLE TO GET A BETTER DEAL ON THIS CAR. MY HUSBAND AND I SIT DOWN WITH THE SALES MANAGER POUYA AND HE SAYS HE CANT GO ANY LOWER THAN $37,000... I THINK AM I IN A TWILIGHT MOVIE THIS HAS MORE MILAGE AND MISSING MORE THINGS THAN THE LAST CAR AND YOU WANT ME TO PAY MORE???? SO HE SAYS AND I QUOTE "I WAS GIVING YOU A GOOD DEAL THE LAST TIME YOU SHOULD OF TAKEN IT, YOU WONT GET AS GOOD A DEAL ON THIS ONE" AS MY HUSBAND IS TALKING TO POUYA I AM PLAYING WHAT HE JUST SAID IN MY HEAD AND IM IN TOTAL SHOCK THINKING IS THIS GUY PUNISHING ME FOR NOT BUYING THE OTHER CAR HE SHOWED ME?? BUT IM BACK TRYING TO GET ANOTHER CAR WITH LESS BELLS AND WHISTLES AND HES CHARGING ME MORE??? NOW ITS PERSONAL ITS NOT ABOUT THIS CAR OR THAT CAR SO I END THE CONVERSATION SHAKE HANDS AND LEAVE. I WILL NEVER PURCHASE A VEHICLE HERE! THE STAFF HARRY AND POUYA WAS COLD, UNFRIENDLY AND ARROGANT. I HAVE PURCHASED FROM NISSAN, HONDA AND CHEVY IN THE PAST AND HAVE HAD EXCELLENT COURTEOUS SERVICE. I WOULD EXPECT A BMW DEALERSHIP AND ITS EMPLOYEES TO BE HELD TO A HIGHER STANDARD. I GUESS BMW OF MT. LAUREL IS NOT THAT KIND OF PLACE. SO IF YOU WANT UNFRIENDLY, COLD AND ARROGANT CUSTOMER SERVICE.. THIS IS THE PLACE YOU WANT TO BUY YOUR BMW!!!! More

I purchased a 2009 BMW Z4 from this dealership, via the internet, in Nov. of 2011. At the time of this purchase, I was searching nation-wide for the particular vehicle-I'm not a fan of long-distance, site internet, in Nov. of 2011. At the time of this purchase, I was searching nation-wide for the particular vehicle-I'm not a fan of long-distance, site unseen purchases,but was prepared to do so in the interest of getting the "right" vehicle. (Also, I live in TX and knew that vehicle shipping would be an item of concern in this transaction.) At the of point contact with BMW of Mt. Laurel, I had already spoken with nearly a dozen other dealerships. My initial contact at BMW of Mt. Laurel was with Ky Williams. From the onset of our initial conversation, I was impressed with Ky's punctuality and attention to detail, and this continued throughout our negotiations and eventual purchase of the vehicle. This sounds basic, but several dealers did not return calls for DAYS and others seemed generally unenthused about negotiating to sell a vehicle... Being an airline pilot, by trade, I am very "particular" about the equipment I operate or purchase, and to say that I am attentive to detail would be a blatant understatement... It is no small feat to appease a customer like me, and Ky Williams handled it all with ease. When I arrived at the dealership to finalize the transaction, I was impressed by the condition of the car-it greatly exceeded my expectations, based on the description presented by Ky. There were no disappointments here. He clearly overproduced with regards to the condition of the vehicle. The only problems encountered in this purchase were associated with the long-distance aspect of the transaction, and not the dealership itself. My recommendations: set up the vehicle transportation yourself and PLAN FOR DELAYS in the shipping process. The shippers do over-promise with regards to timetables and shipping times... Also, hand-carry the title with you when you leave the dealership, if at all possible. BMW of Mt. Laurel had agreed to this ahead of time, but then changed their mind when I was there to complete the purchase... (If the title is sent via USPS/UPS/FEDEX, there is a high probability that it WILL get lost at the DMV at your home state)-it just does-mine was missing for more than a week... All that said, this dealership was willing to put in writing that they would absorb any registration penalties associated with the delayed arrival of the title back at my home state, if necessary. Get it in writing... So, in the end, would I purchase another vehicle from BMW of Mt. Laurel? Yes,but I would absolutely work with Ky Williams. Not to say there aren't other excellent sales people at this dealership, but a long-distance purchase such as mine, lends itself to a unique set of headaches and I would say those would best be minimized by involving a sales person such as the one I worked with. He was on top of every element of this transaction from start to finish, not just until the check was signed. In 25 years of purchasing vehicles, he was the most knowledgeable, attentive to detail and punctual car salesman I have had the pleasure of dealing with. He is clearly an asset to this dealership. And finally, BMW of Mt. Laurel was very prompt in sending me the reimbursement for the out of state inspection charge incurred by me. So, in closing, I was very satisfied with my purchase from this dealership. I would definitely recommend them and Ky, in particular, to anyone interested in purchasing a BMW. More

I am posting this as a warning to others. I normally assume nothing out of the ordinary when dealing with car dealerships, because they all seem to be unethical and to a certain extent, I expect to be s assume nothing out of the ordinary when dealing with car dealerships, because they all seem to be unethical and to a certain extent, I expect to be screwed over, but my experience with BMW of Mt. Laurel was so bad I feel compelled to share my story in the hopes that others will understand why it’s imperative to never do business here. Folks, if you want an accurate assessment how a dealership treats its customers, please understand that reading the “good” reviews will give you a false impression, particularly when most of them seem to be written by the same person (possibly dealership employees using phony accounts?) Look closely at the way they are worded and how they all seem to paint the same rosy story of how great the dealership is both sales and service. Is this simply a coincidence; I don’t think so! I mean come on; some reviews say the dealership is “family friendly”. What exactly does that mean? Have you ever encountered a dealership that said “I’m sorry sir, but we don’t allow children or women inside our vehicles or buildings”? No, you haven’t and you never will, therefore all car dealerships are “family friendly” and as such, you should be skeptical of a review that employs the use of platitudes to convey a point. With that long introduction out of the way, I’ll try to tell my five- month long ordeal in as few words as possible. I bought my first BMW, a Certified Pre-Owned 135i coupe with 25,000 miles from BMW of Mt. Laurel in July of 2011. The deal was done online and from out of state, which is extremely common these days. There isn’t a used car factory anywhere, so when you find the car you want, particularly when it is a difficult car to find in the first place, you make a point to go get it. Being my first BMW purchase, I was very excited and went with the CPO option versus traditional used because of the added security if something went wrong. Upon returning home with my newly acquired vehicle, I took it to be inspected. Since they are located in NJ, BMW of Mt. Laurel cannot perform a NYS inspection. You can imagine my surprise when the car would not pass inspection due to several safety and emissions-related issues. I immediately brought the issues to the attention of BMW of Mt. Laurel. The following issues were identified: • Exhaust system issues with missing support brackets and improperly installed heat shields. • Driver’s side active xenon headlamp faulty- VERY EXPENSIVE repair. • Headlight Washers were painted shut by BMW of Mt. Laurel when they refinished the bumper to remove rock chips. This would require re-painting of the bumper (which also had runs in the paint and overspray, upon closer examination). Mt. Laurel asked that I bring the car to my local BMW dealer for an estimate, and then send the estimate to them for reimbursement. My local dealership quoted nearly $2400.00 in repairs to the active headlamp system, bumper repaint, re- install the exhaust system and install missing brackets and heat shields. The estimate included parts/paint and labor. They also discovered that required maintenance was not performed by BMW of Mt. Laurel under the still-in-effect new car maintenance program (4 years free maintenance). The local dealership performed this maintenance at no cost, which included replacing rear brake pads, windshield wipers and a few other bits. When I phoned BMW of Mt. Laurel, they told me that they would not pay the amount quoted for repairs that were required for my car to pass inspection. Naturally, I was not going to pay this myself since it was incumbent upon BMW of Mt. Laurel to inspect the car thoroughly as part of the BMW certification process. In fact, if you download the certification manual, the exact problems my car had can be found on pages 6-8 as either “requiring repair or replacement” before being offered for sale as a CPO vehicle. Purchasing a CPO car is supposed to be just like buying new, and as such, the car should pass inspection with flying colors. I explained all of this to BMW of MT. Laurel, however they were reluctant to offer me a solution other than to drive it down to them for repair at their facility. After seeing the result of their work with my own eyes, and the numerous negative reviews of their service department, I refused to bring the car back to them. It’s also worth mentioning that this dealership is nearly 4.5 hours from where I live, which would require me to take time off work, as well as pay for a hotel while I waited for my car to be “repaired”. They claimed “we have guys here who will repaint a bumper for 100-200 bucks”! I immediately had visions of some guy taking a can of spray paint to the front of my car. It is absolutely ludicrous that a BMW dealer would outsource their bodywork to a shop who will paint a bumper for such a low amount. I searched and searched, but I could not find any body shops in my area that would repaint my bumper for less than 400 dollars, and that was only if I took the bumper to them (it was 600 dollars if they had to remove and install it). So after several weeks of negotiations with their service department, I kept getting the same story- it’s too much money for us to pay out. I finally get them to agree on PARTS only, plus a repaint of the bumper at a budget body shop, and I would do the labor myself (I have a garage and am fairly competent mechanically). This was the only way for them to own up to their mistake and have my car be roadworthy. Nearly a month after purchase, I received a check from BMW of Mt. Laurel in the amount of $865.32 for the following: • Repair kit for the headlight- $29.14 (very obvious that it had been repaired, but at least my headlight works) • The bumper repaint with two day economy rental - $481.50 • Exhaust work- $354.68 Don’t even get me started on what a pain this stuff was to install! Even with the bumper removed; repairing the active Xenon headlight was a PITA and took the better part of a day. As if buying a CPO car that would not pass inspection wasn’t bad enough, the story actually gets worse! When I purchased the car, I was issued a 20 day temporary registration. My actual plates and registration arrived almost a month later, well after the temporary tag expired. So naturally, for 11 days, I had to find alternate transportation since driving a car with NO PLATES, NO REGISTRATION STICKER and NO INSPECTION STICKER is frowned upon by my local law enforcement officials. This is completely unacceptable from any point of view and is a result of the title clerk’s incompetence. I spent more time on the phone trying to resolve this issue than I did with the repair issues. Each time I called, I was provided the same response- “we submitted the forms and now we are at the mercy of the NYS DMV”. The title clerk did not enjoy discussing the issue with me; her attitude was the “what do you want from me???” kind you get from people who really don’t enjoy their jobs. With a little research, I was able to uncover the reason behind the extensive delay, which places responsibility solely on the title clerk. According to the NYS DMV, registrations are processed as soon as they are received in the mail, just as if you walked in to the DMV personally. Mail-in registrations do not take a back seat to others. When I checked the date they received the registration forms from the title clerk at BMW of Mt. Laurel, it was confirmed that the title clerk never mailed them for two weeks. Adding insult to injury, when DMV processed the registration, they overnighted the plates back to Mt. Laurel, where they sat on the title clerk’s desk for two days before going out in the mail to me (actually, I had to ask her secretary to mail them to me!!!!) I know many people in New York State who have purchased cars outside the state and they ALL received their tags within a few days of purchase, not a month, so this was clearly not a NYS DMV issue. You would assume that you are reaching the end of this terrible review; my mechanical issues were sorted out (thanks in part because of my willingness to get my hands dirty), and the car was now road legal and safe to drive, however you would be wrong. FIVE MONTHS after my purchase, I still did not receive my refund for overpayment of tax/title/registration fees (dealers estimate high and then refund you the difference). Granted, this was a small amount, however it is absolutely unacceptable that I had to call Mt. Laurel to ask for my refund. I sometimes wonder if this was some kind of sick “revenge” against a customer who would not lie down, and instead fought for his rights. My issues with BMW of Mt. Laurel lie in their complete disregard for the guidelines and procedures set forth by BMWNA for offering a car for sale as a “Certified Pre-Owned” vehicle, as well as poor customer service. They clearly purchased this car at auction as an off-lease vehicle (as per the CARFAX report), and then hastily repainted the bumper and offered it for sale as a CPO vehicle, without performing any required maintenance or repair. My repeated contact with this dealership for numerous issues yielded painfully slow progress, taking over a month to get full resolution. The extreme delays in receiving my tags and refund for overpayment of registration fees (five months for this) only served to exacerbate my displeasure with this dealership. Poor communication was also an issue. Only one individual there has any understanding of how to communicate with another human being, service manager Ray King. Everyone else I interacted with spoke like a hustler and failed to listen or understand my concerns, even when I made such statements like “You sold me a CPO car that won’t pass inspection without thousands of dollars in work”. It is unacceptable to spend the kind of money you pay for a CPO BMW and not be able to drive it due to paperwork issues and mechanical problems. This was my first experience buying a BMW and I was initially very excited, however it has left me with a very bad taste in my mouth. I will likely not purchase another BMW in the future as a result of my experience with this dealership. In short, BMW of Mt. Laurel just doesn’t care. I would highly recommend that you do your research, and go with your gut. Remember, if it “feels” wrong, it probably is. More