BMW of Mt. Laurel

Child away from from go in for a simple oil change How does a child away for college get taken advantage for a simple oil change? Look at YELP for the answer! $414 later for a oil change and the famou How does a child away for college get taken advantage for a simple oil change? Look at YELP for the answer! $414 later for a oil change and the famous UPSELL!!!! More

Superb Service Excellent Service, from the reception, service advisor, loaner vehicle, drop off, pickup. Even communication and video inspection of the car. I've o Excellent Service, from the reception, service advisor, loaner vehicle, drop off, pickup. Even communication and video inspection of the car. I've owned 12 or so cars in the last 10 years and this is the best service I've experienced. Keep up the good work! More

Amazing experience buying our BMW Awesome buying experience from Mt Laurel BMW. I called few other dealers but the price was not competitive and the value my old trade was low. As i wa Awesome buying experience from Mt Laurel BMW. I called few other dealers but the price was not competitive and the value my old trade was low. As i was shopping around, I came across Mt Laurel BMW. I entered the trade in information and described my car, within few minutes Sam called and we negotiated the price over phone. The price was too good to be true and we went more than 50 miles to get our car. The car was ready and delivery was quick. Sam also sent a nice car mats. The X3 is awesome and I will always recommend Mt Laurel BMW to our friends and families. More

Service Department only performs 1/2 of the repair. I had to wait one year and three months for a airbag safety recall to be performed. They kept telling me that they haven't received the replacement ai I had to wait one year and three months for a airbag safety recall to be performed. They kept telling me that they haven't received the replacement airbags. I finally received a letter (after 1 year and 3 months) stating that the parts (airbags) were in and to set up an appointment for replacement. My appointment was yesterday, at which time they only replaced one of the front airbags even though both were on recall and had to be replaced. This is totally unacceptable. Only half of the repair was completed. I asked why they sent a letter stating that the replacement parts were in when they weren't. Their answer was that they are looking for the other bag and will get back to me when it arrives. They don't seem to care. What is my car worth? Would you buy a car whose airbag is on recall because, if activated, it could and has shot shrapnel (metal) out that killed or disfigured people? This 1/2 repair doesn't resolve any safety problem. I still have a defective airbag in my car. This service department lies, performs half of a repair, and doesn't care about customers. More

Very bad experience! Buyer's beware! I just bought a certified bmw. I was rushed into taking delivery of the vehicle. I told the salesperson I want to pick up the car next Buyer's beware! I just bought a certified bmw. I was rushed into taking delivery of the vehicle. I told the salesperson I want to pick up the car next week when It's ready. He insisted it was ready. The car has a big scratch which was promised it will be fixed. 2 weeks into taking possession and no one reach out to me. When I brought my car back a week later for detailing that was promised, I was promised a loaner's car. Not only there was no loaner reserved, I was embarrassed. Adding insult to injury, I was giving a big pickup to drive. After pleading to them that I couldn't drive a big truck, I was told either that or nothing. I've purchased many cars over the past 20 years. I also own an Acura, and Mercedes. I was never treated like the way I was treated at this dealer. Would I recommend it? xxxx no!!!. Not one person personally contact me and apologize. They promise what you want to hear. After the sale, no one cares anymore. More

Long Distance Purchase Experience We were looking for an X3 to replace an SUV that needed significant repair and maintenance work to be reliable transportation. We used the BMW USA CPO We were looking for an X3 to replace an SUV that needed significant repair and maintenance work to be reliable transportation. We used the BMW USA CPO web page to search our local dealers for one that met our criteria, but no luck. We then increased the search radius to 250 miles, and found a number of them that were worth considering, one of them at BMW of Mt. Laurel. We were contacted by Ky Williams in response to our information request. As we had just spent four hours round trip to inspect another X3 CPO that we had placed a deposit on, only to see that it had significant unremediated corrosion issues on two wheels, we were reluctant to hop back in the car the next day and make a somewhat longer trip to see this X3, Ky volunteered to give us a FaceTime tour of the vehicle, which was very helpful to us in validating the car's condition. While we ultimately elected not to purchase it, because my wife dislikes cars with black or white exteriors, or with black interiors, we were very impressed with Ky's helpfulness and understanding of our concerns. More

sold a bad car LEASED A PRE OWNED 2016 320XI AND OUT OF NO WHERE MY CAR STARTED SWERVING AND I HEARD A KNOCK. THE CAR WAS HAD 4000 MILES WHEN I LEASED IT LESS THEN A LEASED A PRE OWNED 2016 320XI AND OUT OF NO WHERE MY CAR STARTED SWERVING AND I HEARD A KNOCK. THE CAR WAS HAD 4000 MILES WHEN I LEASED IT LESS THEN A MONTH AGO I WAS SOLD A BAD CAR. BMW MOUNT LAUREL WONT DO ANYTHING ABOUT IT. MY SALES REP JB WAS AWESOME AND IM SURE HE DIDNT DO THIS INTENTIONALLY BUT HIS MANAGER IS DOING NOTHING ABOUT IT. THEY CLEARLY DONT CHECK OVER THEIR CARS BEFORE THEY SELL THEM I AM LIVID More

Excellent Experience My experience at BMW of Mt Laurel was excellent from beginning to end. Ryan Suggs my client advisor and the financial manager took very good care of m My experience at BMW of Mt Laurel was excellent from beginning to end. Ryan Suggs my client advisor and the financial manager took very good care of me. They listened to what I wanted and got me an excellent deal on a great BMW. I'm very pleased with my purchase! I'm happy with the price of the car, the loan, and my interest rate. I was pleasantly surprised with the treatment I received at BMW of Mt. Laurel. I will definitely be returning! More

COMPLETE RIP OFF SCAM ARTIST I PURSCHASED A BMW 750LI FROM MT Laurel BMW AND WHAT A JOKE THIS HAS BEEN. My car has been in the shop 5 times since I bought it. 1 month after purcha I PURSCHASED A BMW 750LI FROM MT Laurel BMW AND WHAT A JOKE THIS HAS BEEN. My car has been in the shop 5 times since I bought it. 1 month after purchasing a CERTIFIED BMW, the car needed $2000 worth of tires. I called BMW North America because they are working to get me out of the car. I figured I would reach out to MT Laurel to see what they can do to help me, they have since offered me $10,000 less then what I purchases the car for. I have not really drove they car, They are telling me they need to include a $1500 "house pack". They will rip you off when you purchase they will rip you off when you trade.. Do yourself a favor and buy anywhere else but there... More

Great sales experience on purchasing my first BMW I wanted an X5 for a while now, and when I saw a low mileage 2011 X5 I jumped at the opportunity to take it for a spin. Mark Hart was my sales profes I wanted an X5 for a while now, and when I saw a low mileage 2011 X5 I jumped at the opportunity to take it for a spin. Mark Hart was my sales professional, and he not only let me take the vehicle I purchased for a spin, but also a few others so I could ensure I was making the right purchase. Mark was very knowledgeable and down to earth. He answered all of my questions and walked me thru the features on the X5 when I picked up the car. When there was a little issue with the paperwork from finance, Mark stepped in and resolved it quickly. In addition, I have reached out to Mark with a few questions on my vehicle post purchase and he has responded promptly to my messages. I look forward to doing business with Mark again in the future. More