BMW of Mt. Laurel

Having purchased many cars over the years it was more than a pleasure to have purchased my latest one from BMW of Mount Laurel. From the moment I entered the beautiful facility and was met by Ed Lebedins than a pleasure to have purchased my latest one from BMW of Mount Laurel. From the moment I entered the beautiful facility and was met by Ed Lebedinskiy I was treated not as a customer but as a guest making me feel right at home with no pressure at all. I told him what I was in the market for and I was immeadiately lead out to a group of convertables to pick from assisted by Ed's Right Hand Man Steve Rizzo. I chose a car and we took it for a test drive & I was sold. Next was usually the difficult part..the negotiations, but Ed gave me the bottom line up front& and I accepted what I thought was a very fair deal. No high pressure, no push, just a friendly agreement between us. I asked if I could just take the car home to show my wife and without a moment of hesitation there was a temporary tag on it & I was ready to go. Now I am the proud owner of a BMW 328i convertable and the entire experience was one that I actually enjoyed and would definately recommend BMW of Mount Laurel as my Number 1 choice for an automobile dealership and I look forward to a long lasting relationship with them & their qualified staff. Sincerely, Russ Rubin More

The overall experience at this dealership was GREAT!! Harry was an ultimate professional. Definitely would recommend this place. He went out of his way to help us. Harry was an ultimate professional. Definitely would recommend this place. He went out of his way to help us. More

Al was very attentive and even more helpful in assisting us in purchasing a vehicle on the day we merely came to look. We had 30 days remaining on the current BMW lease and were considering another vehicle us in purchasing a vehicle on the day we merely came to look. We had 30 days remaining on the current BMW lease and were considering another vehicle as well. He helped as well by showing us a very large inventory that allowed us to find a car that day and equipped the way we wanted. he not only showed us the benefit of purchasing that day, but, made the process very easy. Most importantly, both he and his sales manager did what was financially necessary to get the deal done. We were very pleased with our experience and love the new car...our fourth BMW. Sandy and Rich Klein More

I came in with a flat tire on a really tight schedule one morning recently. I showed up with no appointment. They were really busy and set me up with a rental since I had to leave quicky. They got me out j morning recently. I showed up with no appointment. They were really busy and set me up with a rental since I had to leave quicky. They got me out just in time and I was on my way. All the employees there are wonderful. I always deal with Kurt As the service advisor, who is always great. The service dept is by far the best I have ever been too! And I love my BMW! More

Buying a new 2011 X5 at Mt Laurel BMW was indeed a rewarding experience. The price was great, the staff was knowledgeable and professional. The process was smooth,painless and efficient. The price, as rewarding experience. The price was great, the staff was knowledgeable and professional. The process was smooth,painless and efficient. The price, as discussed over the phone and in e-mails, was honored. The car was built and delivered ahead of schedule. Overall the dealership deserves A+ rating the way they handled the sale. Special thanks to Arthur, Mark and Sarah. You will get my referrals. Andrej More

The dealership has created a winning team effort that supports you as soon as you pull your car into the service bay. There is a person taht immediately comes over to you to confirm your appointment and supports you as soon as you pull your car into the service bay. There is a person taht immediately comes over to you to confirm your appointment and that they have a loaner car waiting for you. This provides a confidence feeling. Then that person takes you to your service advisor who is on the ball already. The process flow is smooth and accurate getting your service needs, etc. The loaner is ready and you are out the door quickly in a nice clean inside and out loaner. The atmosphere is cheerful and respectful thoughtout the organization. After 2 years of ownership of my 2008 BMW I feel like family when I come into Mt Laurel BMW. Sincerely Rich Ingelido More

I talked to one of the sales associate about a BMW 5 Series car on the phone and he offered me the best price on the phone. He suggested I come to the dealership today and I went there only to be disapp Series car on the phone and he offered me the best price on the phone. He suggested I come to the dealership today and I went there only to be disappointed. The horrible experience was with the New Car Sales Manager by the name Artur. First of all he said he could not give the car for the price the above sales associate had offered me. Then he said he cannot make a deal unless I take a test drive (This is one of the weirdest thing I have heard). So I took the car for a test drive with the sales associate and then after coming back the New Car sales manager offered me sale price of $1000 above the price that we had agreed. I think this was a tactic by the Sales Manager to get people into the dealership and then start the OLD tricks of how special an XYZ car is and why a customer like you and me should pay more than what we agreed upon. If I were you, I would definitely avoid this dealership and save a trip and everyones time. More

My wife and I, along with our 7 month old golden retriever were traveling north along the New Jersey Turnpike to visit my wife's Grandparents in New York and to celebrate her Grandmother's 85th birt retriever were traveling north along the New Jersey Turnpike to visit my wife's Grandparents in New York and to celebrate her Grandmother's 85th birthday. At a rest stop, the rear passenger window regulator to our X5 failed, leaving the window in the down position. Not wanting to travel all the way to New York with the window down, we searched frantically for a local BMW dealership. We could not have been happier to find this dealership a little more than five miles away. First, we were very surprised and relieved to see it had Saturday service hours. We have not encountered many (frankly, any other) BMW dealers that have Saturday hours. Second, the entire staff, and Bobby Jones in particular, were so very understanding and helpful. They handled our difficult situation with care and class. Our car was repaired quickly and professionally, as we would expect. But the kindness of the staff was what set this experience apart. We were so thankful to see how welcoming everyone was to us, especially since we had a 60 lb puppy in tow. There are few places that would open their doors so readily as Mt. Laurel BMW did this weekend. Although there are several other dealerships closer to our home, I can say we'll certainly keep this one in mind when it's time for us to get our next BMW. More

This dealer has time and time again failed to take notice of my needs as a repeat and Valued customer of BMW. It pains me to no end how this dealer seems to let the best deal for the customer fall short of of my needs as a repeat and Valued customer of BMW. It pains me to no end how this dealer seems to let the best deal for the customer fall short of closing the deal and almost guarantying return business but most importantly referrals. I am a proud owner of an 2008 E92(M), 2008 E60 (M), 2008 E66 and when I came to pick up a GT550i for my wife, the sales team let me down once again. It was all a matter of simple interest. Well, it was a lack of interest to close the deal. I will not recommend this dealership to my friends, family and colleagues until I see a change in this dealership's customer experience! P.S. There are more I could share but I believe serving the ratings and the above aforementioned is a good start. I should have done this when the dealership was on 73 and named DeSimone. Regards More

It's an arrogant attitude that pervades the entire service department. Loaners are scheduled two weeks in advance and then not available. Work is not performed until the problem worsens and another service department. Loaners are scheduled two weeks in advance and then not available. Work is not performed until the problem worsens and another visit is required. It's a lot of hurry up and wait and wait and wait. The service experience for the customer is not BMW quality. An "undercover boss" episode would be eye-opening for them. More