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BMW of Murrieta

Murrieta, CA

5.0
1,234 Reviews

41430 Auto Mall Parkway

Murrieta, CA

92562

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Showing 1,234 reviews

May 11, 2021

I had the pleasure of working with Dave Townsend when leasing my new 2021 M440i Coupe and I couldn't have been happier. Dave was extremely helpful and knowledgable. He made the process easy and fun. He a More

by megann.mills
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Townsend
May 12, 2021 -

BMW of Murrieta responded

Megann, we really appreciate your feedback! We are glad to hear you enjoyed working with Dave and thank you for taking the time to let us know how we did. We hope you have a great day!

April 30, 2021

I brought my BMW 550i (pre-certified purchase) for service prior to a long trip. After the service was completed and the car was washed, they provided me repair estimates totally $10,000. As shockin More

by Eric
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha
May 01, 2021 -

BMW of Murrieta responded

Hi Eric, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. Would you mind giving us a call so that we may discuss it with you further? Please contact Kevin Adkison, Service Manage at (951) 698-2077 at your convenience. Thank you!

April 22, 2021

Service department is great, however I will never buy another car from this dealership. Lots of incorrect information given to me by the salesman. The entire purchase was nothing but mistake after mistak More

by Going elsewhere
Customer Service
Recommend Dealer
No
Employees Worked With
My salesman isn’t listed
Apr 26, 2021 -

BMW of Murrieta responded

Good afternoon, it's discouraging to hear you had a negative experience, we work hard to provide a fantastic experience to everyone. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (951) 200-5491 so we can discuss further. We look forward to hearing from you.

Apr 26, 2021 -

Going elsewhere responded

I went back to your dealership on several occasions to discuss this further. No one did anything other than say they are sorry. I am out money I was told I would get back in rebates. Bad service all the way around at your facility.

April 16, 2021

I've been a long time customer here at BMW of Murrieta, dating back to their old location. I came in yesterday for an appraisal on my trade-in, and to take a look at a vehicle I was interested in. We agree More

by David G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaryn Ridenour
Apr 26, 2021 -

BMW of Murrieta responded

David, thank you for your honest feedback. We are disappointed to see your low star rating. We would like to have a better understanding about your experience. Please reach out to us at (951) 200-5491 at your earliest convenience.

Apr 28, 2021 -

David G responded

You can feel free to contact me regarding my experience, I shouldn't have to reach out to you.

April 09, 2021

Dave Townsend took care of my wife and I last week and we could not be happier with the entire process. He answered all of my questions in a timely manner (and I mean ALL of them... I had a ton), he was pat More

by fregosocar2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Townsend
Apr 12, 2021 -

BMW of Murrieta responded

Fregosocar2021, we're glad you had such a wonderful experience with Dave at BMW of Murrieta! Thank you for taking the time to let us know how about your experience with us and how much you enjoyed the experience with us. We are happy to pass along your comments and appreciate your business!

March 28, 2021

Worked with Joe Garcia on a lease for a new 430. Joe was great to work with and made the process very east and fast. More

by Wstens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
Mar 29, 2021 -

BMW of Murrieta responded

Wstens, we are so pleased you enjoyed your visit to BMW of Murrieta working with Joe. Thank you for sharing your feedback with us. Take care.

March 27, 2021

Dave Townsend makes car buying FUN. His service is the Best I have ever experienced. Delivered my car to me in another City, wow. He and the entire team at Murrieta BMW are what all dealerships should st More

by rossbclark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Townsend, Raymond Herrera, Ryon Holland, Joe Garcia, Morgan Townsend
Mar 28, 2021 -

BMW of Murrieta responded

Rossbclark, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Murrieta. Thank you

March 26, 2021

Everything about our experience with BMW of Murietta, and especially Dave Townsend was EXCELLENT. Dave went above and beyond to be sure that we had the best and most efficient buying experience as possible More

by Joe Garcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Townsend
Mar 26, 2021 -

BMW of Murrieta responded

Joe Garcia, we're glad you had such a wonderful experience with us! Thank you for taking the time to let us know how about your experience with us and how much you enjoyed working with Dave. We are happy to pass along your comments and appreciate your business!

March 01, 2021

Had my 2016 550i there for service they ended up having to pull the motor to replace valve seal guides. It's been a few thousand miles since and my tires are now worn on the outside very badly, only 8k on More

by Adam B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark
Mar 18, 2021 -

BMW of Murrieta responded

Adam, We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact Kevin Adkison, Service Manager at (951) 200-5491. Thank you for your time and we look forward to hearing from you soon.

February 18, 2021

I had the pleasure of working with DaveT. I’m one of those customers that comes from leasehackr with an aggressive approach on discounts. Dave was very patient and helped me level set my expectations wi More

by nimo112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Townsend
Feb 23, 2021 -

BMW of Murrieta responded

Nimo112, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Murrieta. Thank you for taking the time to let us know how we did. We hope you have a great day!

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