BMW of Murrieta

Honest Dealership Murrieta BMW and the surrounding community are very luck to have a man like Dave Townsend working for them and with them. Dave is honest, patient (way Murrieta BMW and the surrounding community are very luck to have a man like Dave Townsend working for them and with them. Dave is honest, patient (way patient with us!), and worked hard to get us a deal. Dave was one of the first salespersons we met with. After meeting with 5 other dealership we returned to Dave. He left a lasting impression on me with his honesty and straightforwardness. When one dealership tried to slip an extended warranty into our deal without talking about it, i was pretty disgusted. Dave welcomed us back with smile, like no time had gone by at all. The purchase went smoothly and quickly. Thank You Murrieta BMW and our hero, Dave Townsend! More

New bmw Carl did a great job in helping us find what we wanted. He kindly and patiently worked with us on a deal we all could agree on. Carl did a great job in helping us find what we wanted. He kindly and patiently worked with us on a deal we all could agree on. More

The best experience I've ever had with a dealership! What they say is true - not all dealerships are created equal and just because they all sell the same product does NOT mean you'll have the same exper What they say is true - not all dealerships are created equal and just because they all sell the same product does NOT mean you'll have the same experience wherever you go. Keeping that in mind, I did my research on the BMW dealerships near me and that led to making the one hour drive out to BMW of Murrieta, and it was the best decision. Dave Townsend is exceptional - he doesn't waste your time, he listens to what you say and gives you recommendations with your best interest in mind. The whole experience was so easy and he literally made me a deal I couldn't refuse! Spend some time here and you'll see that everyone you deal with are friendly, they put the customer first, take the time to explain everything in easy to understand terms and genuinely look out for your best interest. Oh and they will offer you deals that are cheaper than their competition. Seriously - when's the last time anyone ever said that about a car dealership? These guys - especially Dave - have earned my trust and I absolutely would recommend BMW of Murrieta without hesitation. More

Excellent service Highest level of customer service, very patient and put customer first. I would so recommend anyone in the market loooking for a vehicle to visit Dave Highest level of customer service, very patient and put customer first. I would so recommend anyone in the market loooking for a vehicle to visit Dave from BMW OF MURRIETA. More

Easy Peezy Who would of thought you could find a used cart at a BMW for 10K. Even better than that, who would of thought that they would treat you as if you were Who would of thought you could find a used cart at a BMW for 10K. Even better than that, who would of thought that they would treat you as if you were buying a full price BMW. From start to finish the process was enjoyable, low pressure, and easy. More

No Hassle! Jolene and Carl are great. Jolene found exactly what I was looking for and Carl made the purchase experience worry free. The car wasn’t up to Hedrick Jolene and Carl are great. Jolene found exactly what I was looking for and Carl made the purchase experience worry free. The car wasn’t up to Hedrick standards so, Carl even scheduled me for a full buff and wax detail service to bring everything up to par. Everyone is very helpful and respond to email and text promptly. I’ll definitely be back! More

Purchase of X5 I purchased a BMW X5 through Dave Townsend and he has been very helpful throughout the entire process. He was very honest and straight forward in the I purchased a BMW X5 through Dave Townsend and he has been very helpful throughout the entire process. He was very honest and straight forward in the purchasing process. Unfortunately we have had some issues with the vehicle, but Dave has been very responsive to every inquiry we have had. Hopefully all issues will be resolved when we bring the vehicle in for service. Overall everyone we have worked with from the dealership has been patient and friendly to work with. More

Non-Certified Used Car Purchase Straightforward process. Called to see if the car was available. Spoke with Carl Burt. No pressure call - that's different (and welcomed!). Discussed Straightforward process. Called to see if the car was available. Spoke with Carl Burt. No pressure call - that's different (and welcomed!). Discussed some financing options. Had to speak with family and said I'd call back. I did receive a call that night from someone (not Burt) and this was not a welcome call. I don't like being called when I'm considering all of the information a salesperson has already given me. If I have questions, I'll call. When I spoke with Burt the next day, I shared this with him. He fixed the issue right away - no more calls. When my decision was made, I used the online services to secure the vehicle, went to the dealership and left 90 minutes later. A little long but everyone at BMW of Murrieta is so nice and the coffeemaker is state of the art (!) so we suffered comfortably. All in all, very good experience. Oh, I should add, from 2012-2013, I used their service department for my BMW under warranty. Awesome. It's one of the reasons I trusted the non certified used car process this time, years later. Thank you Carl, thank you BMW of Murrieta. More

What a great experience So this is my 6th BMW and I always feel dirty talking to car salesmen and Finance. Geniuses are not smart at all and I just feel like for a veteran an So this is my 6th BMW and I always feel dirty talking to car salesmen and Finance. Geniuses are not smart at all and I just feel like for a veteran and loyal BMW customer, sales men never respected or given me the treatment that I deserve. Until I met Dave Townsend. Out of frustration of dealing with LA dealerships we went outside our bubble. It was worth the drive and this was an experience unlike any other. Car was ready, we were treated well and we felt very welcome at Hendricks. Signing was seamless and it was just he most pleaseant car buying experience ever. I highly recommend the drive, bc this small town dealership doesn’t disappoint in any way. I love my 640 and I can’t wait to do business with Dave again! Do everything you can to keep this guy! More

Courteous and personable staff Overall a great experience buying through Dave Townsend. Dave and the rest of the staff went out of their way to make us feel welcome and were recepti Overall a great experience buying through Dave Townsend. Dave and the rest of the staff went out of their way to make us feel welcome and were receptive to our needs. Everyone was very personable. The buying process was straightforward and lucid. The pricing seems competitive for the market. I would recommend this dealership, and will consider buying my next vehicle here as well. More