BMW of Murrieta

Excellent service As always my experience at Murrieta BMW was excellent. I deal with Victoria Guthery who ALWAYS makes the experience a pleasant one. Victoria is alwa As always my experience at Murrieta BMW was excellent. I deal with Victoria Guthery who ALWAYS makes the experience a pleasant one. Victoria is always professional and thorough and goes above and beyond making the service experience an easy one. More

The best experience ever because of Carl Burt What a great experience at BMW of Murrieta. We were in the market for used Lexus LS 460. It happened that the one offered by BMW of Murrieta dealer wa What a great experience at BMW of Murrieta. We were in the market for used Lexus LS 460. It happened that the one offered by BMW of Murrieta dealer was the best fit for our "ideal" used car even it took us two hours no traffic drive from our place. Test drive was a arranged with Carl Burt - great cool personality. Carl being experienced professional was able to make an impression that he cared about our interests the same as dealership. He acknowledged our "homework" and after few back and forward we found acceptable price for both parties. After that everything was just fun experience. The cherry on the top was delivery of our Lexus performed by Matt Smith New/Pre-owned inventory manager. Car detailed in perfect condition was delivered by the enclosed trailer. Those two man went beyond their duty to make our experience above expectations. More

Shady and suspicious service techniques Well...I hate to do this but it has to be disclosed. As the work was completed weeks ago, my car has been running rough. Thinking it was just the cold Well...I hate to do this but it has to be disclosed. As the work was completed weeks ago, my car has been running rough. Thinking it was just the cold weather due to the issues only happening when I first start up the car in the morning. Next thing I know, my check engine light is popping on. I took my car in to have it checked because this started immediately after my car was serviced. I received a phone call from Chad stating that I have 2 misfiring spark plugs and with what he stated, the coils should be replaced. I figured that this would be taken care of since it didn't seem like this would just immediately happen since the work which was just performed required the techs to remove my plugs to fix a 3rd issue with oil leaks and lifter issues. Now I will ay that Chad has been very understanding, however, he is not authorized to make decisions without having consulted Ryan Cornille, the service manager. Now Ryan, who was promoted not to long ago, has been asked to look at this situation because, the current issue seems to be a direct cause of either negligent service technicians removing the plugs with no regard and who knows, possibly setting me up for some issues down the road. It's a thought and could possibly be a legal issue for them. Now, I am capable of paying for services that are rendered and needed, however, this seems really suspicious. The back and forth with Chad (Ryan) discussing the counter offers with my issue which was caused by them seems like a "Low End" used car dealer. I will not pay a penny for their negligence and I will proceed with the next step for remedy. Ryan, I hope this was worth it. Your poor judgement has pushed me to not come back to your dealership. With Mercedes just down he street, I'm sure Mr Crabtree there can put me into a Mercedes and treat me with the respect I deserve. More

Repair service Victoria helped me and she is fantastic! She made sure all my concerns were addressed, provided me with a rental and kept me informed on the status of Victoria helped me and she is fantastic! She made sure all my concerns were addressed, provided me with a rental and kept me informed on the status of my repair. She made my experience stress free! More

Carl is the Best! I am a frequent reviewer of luxury hotels but never have I taken the time to review a car purchase but after the incredible service I received from Ca I am a frequent reviewer of luxury hotels but never have I taken the time to review a car purchase but after the incredible service I received from Carl I had to take the time to submit a review. First of all I was looking at purchasing a used BMW 5 Series for my girlfriend. Carl found me a 2013 clean 5 series with only 9,000 miles, original car was a custom order with M5 Package and all bells and whistles and literally brand new. The car was a recent lease trade in and hadn't even reached the main lot yet. My conversations with Carl were different than with every other salesman I worked with in San Diego. He is no BS, tells it like it is, visually inspects the car himself, doesn't try to work you over or "get you to the lot". I lived 45 mins. away so I had to trust him that I wasn't wasting a drive. Better yet when I decedided I was going to buy it I didn't want to spend 2 hours completing paperwork at the lot. When I showed up all paperwork was complete and I left with the most incredible car in only 15-20 minutes. He arranged a service plan through 100,000 miles and extended full wrap bumper to bumper warrantee coverage. If I buy another used or new car from BMW (I've had (3), 7 series I will make the trip up to Murrieta to work with him. It's so nice to have quality service not often found in the auto industry. More

Best car buying experience to date Carl was great, I could not have asked for better service. Incredibly quick and smooth transaction, completely satisfied will return and recommend to Carl was great, I could not have asked for better service. Incredibly quick and smooth transaction, completely satisfied will return and recommend to everyone, thank you. More

Carl Burt! The best! I'm going to keep this short and simple. Carl Burt is as LEGIT as it's going to get in this shady car selling business. I must say, he was a God send. I'm going to keep this short and simple. Carl Burt is as LEGIT as it's going to get in this shady car selling business. I must say, he was a God send.. Such a horrible experience with Mercedes and crooked sales guys. So lucky I came across Carl who helped me get out of a really bad deal from Mercedes. Carl gave me the time and attention as if I was buying the most expensive BMW, which was hardly the case. He was straight forward and sooo professional! NO GAMES and genuinely wanted to help me get the best deal. So if you're tired of getting ripped off and dealing with shady sales people wasting your time, pick up the phone and Call Carl! BMW of Murrieta is awesome!! Everyone is amazing and you will never regret buying your car or servicing your vehicle from there!! Thank you BMW of Murrieta! Thank you Carl Burt!! More

Service Visit I received excellent customer service when I brought my car in. Ryan Cornille was very personable, knowledegable, and kept me well informed while my c I received excellent customer service when I brought my car in. Ryan Cornille was very personable, knowledegable, and kept me well informed while my car was being serviced. I would highly recommend this dealership! More

Customer Service Every employees goes out of their way to help you. Service is always great! I purchased my car here and even though there are other BMW dealerships c Every employees goes out of their way to help you. Service is always great! I purchased my car here and even though there are other BMW dealerships closer to me I always come to BMW of Murrierta. More

service This is my first time having service in BMW of Murrieta. I am very happy with the service they provided. The service advisor , Chad Ludwig is excellen This is my first time having service in BMW of Murrieta. I am very happy with the service they provided. The service advisor , Chad Ludwig is excellent. I will come back nex time and will recommnd to my friends as well. More