About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back
Write a review

BMW of New London

3.7

137 Lifetime Reviews

543 Colman St, New London, Connecticut 06320 Directions
Sales: (860) 447-3141

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

137 Reviews of BMW of New London

Sort by Write a review
September 10, 2018

"Likes to mail you offers to upgrade a car you no longer own"

- koartist77

This dealer likes to mail out offers to upgrade a vehicle you no longer own, they've sent me several offers detailing a payment amount and terms to upgrade a 2015 BMW which they should know was totaled roughly two years ago. When I complained, they tried to say the mailings were a result of me submitting an info request online, any such request has nothing to do with mail offers they send. They supposedly removed me from their list, have gone on to sell my address to a third party selling an extended warranty contract. I was in today,9/10, for service, the General Manager harassed me off the lot...I did not have the time to argue about the offers they sent, was headed home, which I stated to him several times. He stated I should take my car to another dealer for service, continued to harass. My request not to contact should include in person as well, this dealer is unbelievable. From past experience, I no longer buy from this dealer, a failed extortion attempt by their former sales manager, Elias, caused me to go elsewhere. He stated I was going to put down 2500, it would show 1500 down and to give him 1k difference in cash....

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Lou Camerota
August 21, 2018

"These guys can’t get nothing right."

- Rinal

I wrote a review earlier this year about bad customer service and now it seems like they can get nothing right. Bought oil and oil filter for my car which they already have information on. Now I have my car up on the jack, oil filter removed and sitting here with a wrong filter. My wife was suppose to us the vehicle tomorrow for work. Called in and explained the situation and was told that parts department was closed for the day and to come back tomorrow. How has this place been able to stay in business? In all my time dealing with Girard, never has it been smooth business.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Don’t remember the name
March 28, 2018

"GREAT SERVICE AND STEVEN PESCATELLO IS A GREAT GUY !"

- stewsu

I have only dealt with Steven Pescatello when making an appointment for any work that I have needed with my cars, he has never sold me anything I didn't need and always took the best care of my car.. I have never had a complaint with any work that has been done and my car is washed ever time. If he is unavailable when I call, he always calls me right back. He always makes me feel like I am family ! I would never go anywhere else.. Thank you BMW for having the best service advisor EVER !!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Pescatello
March 28, 2018

"Fantastic experience from the minute we walked in the door. "

- stewsu

This was our 3rd BMW, the first one was in 2004, we have always gone to BMW of New London, their service is the BEST around, We walked in to test drive an X3 since we had 2 others, but we were not totally happy with it, they brought us an X5 to test drive and we fell in love with it. We did our homework so we knew what we would pay, EVERYONE was super friendly and helpful, from our salesman Wheeler Johnson, Ryan O'Connor and of course the Genius Jake Werrbach. I always feel like I am family when I walk in the door. Steven Pescatello is my Service advisor and he always takes great care of my cars. There is not one negative thing I can say about anyone there. They are all AWESOME !! Thank you for everything, I would never go anywhere else...

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Wheeler Johnson, Ryan O'Connor, Jake Werrbach, Steven Pescatello
May 05, 2017

"LEFT FEELING HOPEFUL "

- Tspann

I went to BMW of New London to find out my options on leasing an X5.... Kolby made me feel comfortable and very at ease. He treated me as if I was a billionaire coming in to buy my car with cash. I appreciate his honesty and how genuine he was, the horror stories of untrustworthy car salesmen didn't apply in my experience. I hope BMW OF NEW LONDON appreciate the type of salesman they have in Kolby Kay

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kolby Kay
May 06, 2017 -

BMW of New London responded

Thank you for the five-star review! We will be certain to let Kolby know how much you appreciated his help and excellent customer service skills. We strive for the kind of honest and welcoming care he gave you. Please think of us again for any of your future needs.

April 17, 2017

"Treated as family"

- Ornonic

I could not have been more comfortable I started shopping online with Jake the BMW Genius. From the first time that we spoke on the phone, I already knew that they knew there product and cared about their customer. They even went as far as having me come back to answer any questions that I had on my new BMW.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jake Werrbach
Apr 17, 2017 -

BMW of New London responded

Thank you for your positive feedback! I am so happy to hear about your purchase with Jake and the service that the rest of my team provided. Please do not hesitate to reach out in the future!

February 17, 2017

"Loaners never available, Mediocre slection and prices"

- BEATC11

Leased car there and each time vehicle was due for service, no loaners were ever available. I drove out of my way to another state to go to BMW Warwick.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sales
September 08, 2016

"New or Used BMW"

- Doris M

Colby Kay is the man to see when when interested in buying a new or used BMW. He was helpful, honest, and without any pressure.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Colby Kay
September 05, 2016

"Friendly Service Advisors, poor quality of service"

- hayes707

At one time I would have recommended the quality of the BMW service department. Sadly, now, I can no longer do so. My BMW had a rough idle, and was towed to their service department. They replaced one part after another, and the issue was not resolved. After several follow up phone calls, I was told that I would need to have the engine rebuilt. Being skeptical of the diagnosis, and fear of being taken for a ride (sorry for the pun) I paid the balance so I could have my car released, and had it towed to a nearby garage for repairs. That mechanic discovered that one of the bolts holding the timing chain wasn’t tightened and was the cause of the engine problems. Coincidentally, the BMW service department replaced that timing chain a year earlier. I’m currently exploring the option of filing a complaint with the DMV. This is my opinion…

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nicholas
July 25, 2016

"Bad Mistake"

- koartist77

First off, please read my reviews, all of which are negative, about this dealer. Second, email me if you've ever had shady dealings with Elias. If you've read my last review, you should have, you will see my experience with Elias was not great. He tried to extort 1k out of me, thinking I was going to give him the cash. Please email if you've had dealings with this individual like mine, my email is koartist77@aol.com

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Elias, Cate Holden
1
...
1 - 10 of 137 results