BMW of Newton

1 STAR — BUYERS BEWARE! EXTREMELY DISAPPOINTING EXPERIENCE WITH OPEN ROAD NEWTON, NJ After two disappointing experiences with Open Road dealerships, first in Edison and n EXTREMELY DISAPPOINTING EXPERIENCE WITH OPEN ROAD NEWTON, NJ After two disappointing experiences with Open Road dealerships, first in Edison and now in Newton, NJ, I feel obligated to share my experience so other customers know what they may be getting into. Approximately two to three months ago, I purchased a 2017 Volkswagen GTI from Open Road Newton. From the beginning, I was dissatisfied with the pricing, financing terms, additional fees, and what was presented as a discount. My experience with the sales manager, whom I believe is named Nick, and salesperson Aim raised serious concerns about transparency and professionalism. What concerns me most is that I was specifically told the vehicle had previously belonged to a mechanic employed at Open Road Newton. This gave me additional confidence in the vehicle. However, at no point during the purchasing process was I informed of any existing mechanical issues, defects, or problems with the vehicle. Immediately upon taking delivery, the right front tire began losing air. I later discovered that the right front rim was bent. Within approximately 10–15 days, multiple dashboard warning lights appeared, including the check engine light. My own diagnostic scan indicated module communication faults and a possible cylinder 3 misfire. The check engine light remains on. The dealership also represented that the vehicle came with a 30-day warranty. Despite contacting management and making several attempts to address these concerns, I have received no satisfactory resolution. I trying calling Nick directly, and although Aim attempted to contact me, my return calls went unanswered. What makes this experience unacceptable is not simply that a used vehicle developed mechanical problems. It is that these issues surfaced almost immediately after purchase, none were disclosed to me beforehand, and the dealership has failed to provide meaningful assistance. Customers work hard for their money. Spending $10,000–$15,000 on a vehicle should not result in immediate mechanical problems, questionable fees, and unanswered concerns. I am extremely disappointed in Open Road Newton's customer service, transparency, and lack of accountability. I strongly encourage anyone considering purchasing a vehicle from this dealership to obtain an independent mechanical inspection, carefully review all financing charges, and get every warranty promise in writing. A dealership should stand behind what it sells, not leave customers dealing with unresolved problems shortly after driving off the lot. Based on my experience, I cannot recommend Open Road Newton. Now, after revisiting the dealership's website, I noticed that the previously advertised $399 charge is no longer displayed, while a $999 documentation fee is now listed. This raises even more questions for me about the consistency and transparency of their pricing practices. I believe customers deserve a clear explanation of every charge before agreeing to purchase a vehicle. I also have Pictures of everything. More

Where to start. Came in for specific issues, there report came back as everything is ok, problems can’t be replicated when technician test drove car. Well ended up Came in for specific issues, there report came back as everything is ok, problems can’t be replicated when technician test drove car. Well ended up taking it to 2 other local BMW within 2 month span and sure enough, there was repairs that we’re definitely overlooked and missed at Newton. Think twice before bringing to this BMW dealer!!!!! More