BMW of North Canton

I had a phenomenal experience with BMW North Canton. It was quick, efficient, and they had exactly what I was looking for. Paul helped me find the car and Damien helped me with my trade-in and paperwork It was quick, efficient, and they had exactly what I was looking for. Paul helped me find the car and Damien helped me with my trade-in and paperwork. Couldn’t have asked for a better experience! Thanks guys! More

Purchased a used 2016 BMW from out of state Even though the price of the car was quite modest, the folks at the dealership treated me wonderfully. My salesman Paul Sauvain was responsive, knowledgeable an the price of the car was quite modest, the folks at the dealership treated me wonderfully. My salesman Paul Sauvain was responsive, knowledgeable and respectful. More

Courteous, friendly, respectful & timely service. Individuals provided easy to understand explanations of various repairs & services needed. Individuals provided easy to understand explanations of various repairs & services needed. More

A very bad experience. I was sent a special in the mail for brake service for around $290. By the time they finished it cost me over $700. The worst part was that I aske I was sent a special in the mail for brake service for around $290. By the time they finished it cost me over $700. The worst part was that I asked them to rotate the tires which have been a simple procedure since they were doing the brakes anyway. They wanted to charge me an extra $60 just to rotate the tires. Needless to say, I will never go back there for service or another car. Nor will I recommend them to anyone; in fact, just the opposite. More

Buyer beware . Being from Pennsylvania . My 2024 440 I convertible with 15500 mi at purchase in August 2025 barely passed tread wear in the rear tires @ 2/32 with t Being from Pennsylvania . My 2024 440 I convertible with 15500 mi at purchase in August 2025 barely passed tread wear in the rear tires @ 2/32 with the front tires @ 6/32 of an inch. Otherwise no complaints. But I have to get new tires with less than 6 weeks of ownership. The dealership should have known!! More

I left before they began the service. Plastic coverings on seats is the minimum. This dealership didn’t even have plastic covers until recently. But they now have them. But they don’t use Plastic coverings on seats is the minimum. This dealership didn’t even have plastic covers until recently. But they now have them. But they don’t use them. I expressly asked the lady handling my service to ensure my seat was covered (I have white leather, but anyone will want protection from oils and stains no matter what color), 10 mins later, some mechanic in dirty overalls and oily hands gets in the car to drive it off, not a plastic cover in sight. Avoid this dealership. They couldn’t care less for your car. And if they couldn’t care less for your interior, what makes you think they care about the service or your car’s mechanics. More

I recently visited BMW of North Canton to have a check engine light diagnosed. I was initially informed that the diagnostic process would take approximately 15 minutes; however, the vehicle remained at th engine light diagnosed. I was initially informed that the diagnostic process would take approximately 15 minutes; however, the vehicle remained at the dealership for over 2.5 hours before I was told it needed to be kept overnight for further assessment. Despite the extended wait, I was charged $210 for the initial diagnostic, only to be informed later that no clear issue was identified. I was then told that the technician required additional time to continue diagnostics, which resulted in an additional $210 charge — bringing the total to $420. No repairs or services were performed during this time. While the check engine light was turned off temporarily, it reappeared the very next day. I paid $450 in total for diagnostics alone, without any resolution or actual repair to the issue. In my opinion, this was an unreasonable and unjustified charge for a service that failed to address or resolve the problem. I do not feel this reflects the standard of transparency or professionalism one should expect from a certified BMW dealership. More

Paul and Damien made this the easiest and most enjoyable car buying experience we've ever had. We're in California and buying a car from another state is always a bit of a headache but Paul and Damien made car buying experience we've ever had. We're in California and buying a car from another state is always a bit of a headache but Paul and Damien made the process more efficient and easier than any car we've bought locally. Cannot recommend these guys and this dealership enough. Would happily fly to Ohio to buy another car from them in the future. Super responsive and clear communication all the way through including the several days after the purchase while we waited for the transport company to come pickup the vehicle. They made the sure the car was detailed and stored indoors while waiting for the truck. 10/10. You will be very happy you chose this dealer for your purchase. More

We had a very poor experience with a delay at this dealership today. We have purchased multiple BMW vehicles since 1995 at the previous Cain BMW with excellent experiences. The new owners did apologiz dealership today. We have purchased multiple BMW vehicles since 1995 at the previous Cain BMW with excellent experiences. The new owners did apologize for the delay we experienced today. Our appointment was at 200pm and we did not leave until almost 4. Our sales person chose to work with another customer during our appointment. We were told he was trying to pick up his car a day early. We will probably use a different BMW dealer for our next purchase. More