BMW of North Haven

I’ve owned BMW’s since 2011 and BMW of North Haven is hands down the best dealership I ever experienced. Any time I need my car serviced I bring it down to North Haven, even though it is completely out o hands down the best dealership I ever experienced. Any time I need my car serviced I bring it down to North Haven, even though it is completely out of my way from where I live. Their service team is outstanding and it is so worth it to drive the extra 20 miles compared to my local BMW dealership. Don is the best service advisor that I ever worked with, he always goes out of his way to make sure I am getting the best work done to my car. Their entire staff in general are always very polite and always make my experience a great one. They really make it easy for you and guide you through the process to meet your needs every time you go down there. More

My appointment was to wait for tires to be put on while I waited and was told if I got to the shop early, they could take care of me quickly. I arrived early, I waited 5 hours and saw people come and go and waited and was told if I got to the shop early, they could take care of me quickly. I arrived early, I waited 5 hours and saw people come and go and my car was still not done. I talked to my contact who immediately checked on things, he said the order was placed that I would wait, I said yes, I would wait but not all day. I was supposed to wait because you didn't have a loaner, but I was supposed to come and get it done as soon as I got here. it was not to wait indefinitely. He had immediately ordered me a car, which they did not have available when I got there, but I knew that when I made my appointment. Because a car was returned, it was offered to me. I was able to make my afternoon appointments but had to drive back to the shop to get my car when it was completed. They left my newer tire of 6 months in the trunk as I asked for initially for a spare, they provided me the rebate which I was told I would receive if I purchased 4 tires when I only needed 3 and all was as expected otherwise. I chose to get 4 new tires, get the rebate and have a spare since the difference was only $150 or so. My car exterior was cleaned and my interior was vacuumed. Overall satisfied with the results, but I would have given a perfect score, had they come to me after 2 or even 3 hours if it was going to take longer than expected or if they offered me a loaner car earlier, so I could go have lunch at 1 instead of 3 pm. More

Alison was very helpful and pleasant. My only issue was her not asking me if I wanted to keep my two tires that they removed as spares- they were good for 4 new months. They threw them o My only issue was her not asking me if I wanted to keep my two tires that they removed as spares- they were good for 4 new months. They threw them out. 😌 More

The service department is excellent. Always keeps you informed and sticks to the time schedule Always keeps you informed and sticks to the time schedule More

The staff is very courteous, prompt and professional. My wife had an excellent appointment for new tires. She had a lovely chat with Oraine after all was done. He is very personable and a true asset to y My wife had an excellent appointment for new tires. She had a lovely chat with Oraine after all was done. He is very personable and a true asset to your business. More

Great experience start to finish. Stephanie and Matt were awesome. We got the car we were hoping for and everyone was very helpful and accommodating. Stephanie and Matt were awesome. We got the car we were hoping for and everyone was very helpful and accommodating. More

Top notch customer service and attention to customer’s needs. Great follow through and communication. Each team member was very helpful. needs. Great follow through and communication. Each team member was very helpful. More

Kept me posted numerous times on how the car was coming along. It took me less then 5 minutes to go to service , pay my bill and get into my car. Great job 👏 along. It took me less then 5 minutes to go to service , pay my bill and get into my car. Great job 👏 More

Very easy to business with. It was a pleasure. Thanks Ellen and crew. Ultimate buying experience. It was a pleasure. Thanks Ellen and crew. Ultimate buying experience. More

Had a great experience from sales with Brendan to the finical side with Mathew. I couldn’t be happier with my purchase of M340i finical side with Mathew. I couldn’t be happier with my purchase of M340i More