BMW of North Haven

BMW of North Haven is very professional. They took care of me in a timely matter. The dealership is super clean and in my opinion the place is full of professionals. I am very satisfied. They took care of me in a timely matter. The dealership is super clean and in my opinion the place is full of professionals. I am very satisfied. More

I have 2017 c300 coupe. Bought it new. It has under 48,000 miles on it. I closed my sunroof and heard loud cracking. Luckily it closed and isn’t leaking. Made appointment at Bought it new. It has under 48,000 miles on it. I closed my sunroof and heard loud cracking. Luckily it closed and isn’t leaking. Made appointment at North Haven dealership. I asked for an estimate. Told they couldn’t give me one because it has too many parts. Did a google search and boy Mercedes has serious problems with the sunroof. Called a second time to see if there was a recall after seeing all the problems Mercedes has with the sunroofs and that it can cost up to $6000 to fix. No recall. Still no estimate on repair. I went to a foreign repair shop. Owner immediately told me it can cost up to $10,000 to fix! And once they open it they might not be able to close it! Which means if I took it to dealership I could have gotten that call that it won’t close and only option would be to fix it! I called the manager at Mercedes. I explained this was unacceptable. That if I dropped my car off they would have taken away my right to make that decision to fix it or not. That if the other repair place knew enough to warn me that they should also. To blindside a customer like that is unacceptable. I called customer care to see if they had a recall or if they would give a discount. I was told no recall but they do give a discount. But they can’t tell you how much until you put in a claim! What? Doesn’t make any sense. Again leaving the customer with out the ability to make a solid decision! More

Mike was exceptional. When I requested a different/sooner date, Mike was able to accommodate me.. The pick up time for completion of my car was exactly as promised. Overal When I requested a different/sooner date, Mike was able to accommodate me.. The pick up time for completion of my car was exactly as promised. Overall an exceptional job. More

I was so turned off by the lack of customer service. I continued to call and after 3 calls I got a text message name 5 other things than what I brought it in for. I tried to call to ask about my issue a I continued to call and after 3 calls I got a text message name 5 other things than what I brought it in for. I tried to call to ask about my issue and left 2 additional messages. I asked the secretary what is the point of having an advisor if she ain’t available to ADVISE. I’m not declining the services because I have questions. Finally after 5 hours I just declined. An hour later I got a call, I just told her to have my car ready, I don’t want to talk anymore. I actually located another dealer to help me. She said she would call when my car was ready. An hour later I just showed up and my car was parked with keys at the desk. Never called me. Customer service is what’s sells and you lack it. More

They work very hard to make it right and keep customers happy and satisfied Thanks happy and satisfied Thanks More

Usually an excellent experience in service but it fell short this time around with a reading I received via my phone (technology is way over the top!) and I felt more could have been offered by way of goi short this time around with a reading I received via my phone (technology is way over the top!) and I felt more could have been offered by way of going beyond relying solely ON the technology and maybe giving it a go with the former timely method of thinking things through. AFTER I left and giving it thought and talking to some died hard BMW owners, the opinion was an offer to keep the car BUT the loaner issue may have BEEN an issue having to tie it up ad infinitum. "The car had advised" to charge the battery so I did and apparently technology only goes so far because that fault, which had been thrown twice, was not "saved" and having charged it, as instructed, nothing could be found so now I wait for another notification of a "severely discharged battery" and THIS time I will go through the inconvenience of having the car flat bedded and NOT following the instruction to either drive the car 30 minutes to charge it or hook it up to a battery charger.I waited 3 weeks for this appointment even based on this notification never imagining the fault would not be held in memory; and, if my request for a loaner is based on that wait, I will still have the car flat bedded to the dealer and beg or borrow a car from my circle of friends in the interim and ask that I be put on the list for the next available loaner More

Mice devoured my ignition wires. Come to find out bmw uses plant based coatings and that attracts wild life binge eating! 1000ndollar lost out of pocket and insurance is no help and e Come to find out bmw uses plant based coatings and that attracts wild life binge eating! 1000ndollar lost out of pocket and insurance is no help and extended warranty will not help. No good will funds to help out a senior citizen and former North Haven educator either. They don’t care about me or my long term connection to the dealer. BMW Corporate was kind to me but asked me to go back to appeal to the dealer. Service manager was detached and non caring . He chose to not intercede. BMW corporate was surprised at the dealership inability to use their good will fund to help people like me in a real jam. Also they did not give real figures at the onset, failed to follow through on the loaner and I had to beg for a shuttle run to get my car back several days later. Not a good look. I must say that Stephanie Mis mas , in sales is the only bright spot in this business. I always love seeing her and she is the ray of sunshine here. But the test are sitting there collecting paychecks and have no intention in being kind. More

BMW of North Haven truly cares about you! !! From the sales people to the service department!!! Bringing my car for an oil change and working with Amazing people like Oraine Graham who makes y !! From the sales people to the service department!!! Bringing my car for an oil change and working with Amazing people like Oraine Graham who makes you always feel special and important, making sure you know the details on your vehicle, as well as getting you transportation, if needed. When you are here, your important and it feels good to be taken care of with a great company! More

Service advisor Ashley is outstanding to work with. Repairs completed perfectly first time everytime. Excellent. Repairs completed perfectly first time everytime. Excellent. More

Received great and wonderful service from Ashley at service department !! It was by far the best experience I had with any other dealership including Lexus dealership. I trade in Lexus for BMW at N service department !! It was by far the best experience I had with any other dealership including Lexus dealership. I trade in Lexus for BMW at North Haven BMW. Keep up the great work !! More