BMW of North Haven

Seamless and customer service driven Outstanding customer service, from the initial booking of service on the phone to the very end of getting in a already started warm car! Employees w Outstanding customer service, from the initial booking of service on the phone to the very end of getting in a already started warm car! Employees worked as a team and made the customer feel that this is the only place I would want to service my car . Having a loaner available just was the extra added customer service feature that reduces the stress of relying on rides and there was no interruption to my schedule. Excellent experience! Thank you More

my first horrendous bmw buying experience Went in to buy a used BMW, and found the experience to be rather pathetic. i usually buy my BMWs at the BMW of Ridgefield or Darien, but they didn't h Went in to buy a used BMW, and found the experience to be rather pathetic. i usually buy my BMWs at the BMW of Ridgefield or Darien, but they didn't have the 3 series with the miles i wanted. i've had many experiences buying used and new BMW's but this one was the worst experience i've ever had. I came in to the dealership asked for a salesman, i was solemnly greeted by Chris Combs. i usually have small talk with my salesman about the BMW's i've had over the years but this guy didn't respond or had any input on older BMW's...not a deal breaker but the first time i've experienced this...most BMW salesmen know what an e30 or an e46 is at least, or have some knowledge of the BMW brand. this guy looked like he hated his job or maybe he was afraid i would waste his time because i'm 24 years old and drove in with my classic Tahoe. guy was in a bad mood, dragged his feet until he knew i had the funds to pay for it. After he knew i wasn't kidding he became a little nicer. i waited an hour and a half for the finance guy to show up because their finance guy quit and they were borrowing the finance guy from Mercedes next door. after i cleared with the finance guy Chris had me wait for a woman to come to show me the features of the car...waited 20 min and still no show, i had to leave because it was a complete waste of time. Bottom line is i want to be show respect and want to feel like my business is valued. I will never go back to BMW of North Haven, i don't care if the price is 5k or even 10k above at nearby dealerships. This is not what i expect of a BMW salesman or a dealership..i have a BMW group of more than 150 members in the northeast and will strongly recommend them to avoid North Haven at all cost. More

top notch professionalism from minute you pull in until you no other dealership puts the attention to detail then this one. I've been a customer since 2004 - this is my 4th BMW. Love this dealership! no other dealership puts the attention to detail then this one. I've been a customer since 2004 - this is my 4th BMW. Love this dealership! More

Always fast and great service Had to get an oil change and decided to wait with the guarantee of it only taking an hour and a half. They were right on time (couple of minutes early Had to get an oil change and decided to wait with the guarantee of it only taking an hour and a half. They were right on time (couple of minutes early in fact), washed the car and I was on my way. Thanks again BMW of North Haven. More

Service Dept is the best The Service Dept at North Haven BMW is top notch. Dave is our favorite as he always takes great care of our car and communicates everything to us. The Service Dept at North Haven BMW is top notch. Dave is our favorite as he always takes great care of our car and communicates everything to us. More

Great Service and staff were professional, and courteous. It’s didn’t take long for service to be done. I even got a car wash, which was unexpected. It Service and staff were professional, and courteous. It’s didn’t take long for service to be done. I even got a car wash, which was unexpected. It was a nice birthday gift. More

Tire and wheel change over. Squeeking breaks Standard work was good but there was no solution to my breaks squeaking when I break. I am not pleased with the fact that my BMW brakes squeak but non Standard work was good but there was no solution to my breaks squeaking when I break. I am not pleased with the fact that my BMW brakes squeak but none of the other BMWs do! More

Best Service Center I always hate bringing my car for service but BMW makes it so easy! I drop it off the night before and leave the keys in the drop box and wait for the I always hate bringing my car for service but BMW makes it so easy! I drop it off the night before and leave the keys in the drop box and wait for them to call me the next day. The staff is always so professional and friendly and I am never "surprised" at the work they preform because it is always communicated to me. More

Awesome I was in and out...they made every effort to make my experience a very great one! They are on the ball!!!! Happy New year I was in and out...they made every effort to make my experience a very great one! They are on the ball!!!! Happy New year More

Good service Friendly , knowledgeable staff. would have liked to have been informed of the length of time service was going to take. Had a courtesy car which was Friendly , knowledgeable staff. would have liked to have been informed of the length of time service was going to take. Had a courtesy car which was great but did not expect to leave the car overnight. Not a major issue but would have preferred to know before dropping the car off. More