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BMW of North Haven

North Haven, CT

4.4
1,418 Reviews

610 Washington Avenue

North Haven, CT

06473

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Showing 1,418 reviews

August 31, 2021

I had an amazing experience at BMW of North Haven, this was my first time purchasing a BMW, and I couldn’t be happier with the car and the people that helped me out through the process. Ellen McHenry was m More

by Fr0ZoR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Calderon, Ellen McHenry, Joseph Garcia
Sep 01, 2021 -

BMW of North Haven responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Ultimate Experience The Team at BMW of North Haven

August 31, 2021

I am absolutely pleased with the professionalism and customer care shown to my fiancé and I during our vehicle buying process. Mr. Aldrich in my opinion made the process seem less and hassle free! More

by ssgordon35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Aldrich
Sep 01, 2021 -

BMW of North Haven responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Ultimate Experience The Team at BMW of North Haven

August 31, 2021

Ryan was excellent he made me feel good about spending money. He is the first luxury car dealer that saw me and not my color More

by sassy41307
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Aldrich
Sep 01, 2021 -

BMW of North Haven responded

It's fantastic to hear that Ryan provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

August 31, 2021

My wife and I have nothing but the highest praise for Ryan Aldrich and the North Haven BMW family. Ryan walked us through the entire process from the building of our dream car to the actual day of deli More

by troxx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Aldrich
Sep 01, 2021 -

BMW of North Haven responded

It's great to hear that Ryan was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of North Haven! The Ultimate Experience The Team at BMW of North Haven

August 31, 2021

Ryan was great. Wasn’t sure what I was looking for. He was patient as he showed me different cars. I got a great car for a fair price and was very happy with the service I received. More

by ssinger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Aldrich
Sep 01, 2021 -

BMW of North Haven responded

Thank you so much for choosing BMW of North Haven! Congrats on your new purchase, and let us know if we can be of any more assistance! The Ultimate Experience The Team at BMW of North Haven

August 30, 2021

My wife and I have been purchasing cars from BMW of North Haven for many years We have always had great experiences Our salesman Basel is fantastic. We have recommended this dealer to all our friends. More

by linda.OHM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad, Michael Tufano
Aug 30, 2021 -

BMW of North Haven responded

Thank you, Linda, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Basel and the rest of our team, and we look forward to working with you again. The Ultimate Experience The Team at BMW of North Haven

August 28, 2021

1200 mile M2 run-in service done while I waited. All expected work done. Car was perfectly clean inside afterwards with plastic protectors on seats and steering wheel. Work started at scheduled time. More

by billj0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Mismas, Luis Cubille
Aug 28, 2021 -

BMW of North Haven responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of North Haven. Please don't hesitate to reach out if you need anything else. The Ultimate Experience The Service Team at BMW of North Haven

August 28, 2021

Everyone is always very nice and helpful. We had an issue with the seat tearing. They said to bring it in without a problem. Excellent service department. More

by freshdiane59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Smith
Aug 30, 2021 -

BMW of North Haven responded

Thanks for your feedback on your recent visit to BMW of North Haven. I'm glad to hear that we were able to assist you and that you had such a positive experience. The Ultimate Experience The Team at BMW of North Haven

August 27, 2021

The service associate never communicated to his colleagues that a loaner car would be required by me, so when I arrived. it took a long time to prepare the paperwork, and for them to find a loaner. More

by carol.teixeira7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don Smith, Luis Cubille
Sep 13, 2021 -

BMW of North Haven responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please reach out to us at your convenience, Carol. The Service Team at BMW of North Haven

August 27, 2021

Fast and efficient! Understood what I was looking for and delivered the car quickly which had to be coordinated with another dealership. Got many compliments on the color of my new 2022 BMW X3. More

by jackiehansen118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basel Saad
Aug 27, 2021 -

BMW of North Haven responded

Thank you for choosing BMW of North Haven, Jackie. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again. Congratulations on your 2022 BMW X3, Jackie! The Ultimate Experience The Team at BMW of North Haven

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