BMW of North Haven

Pierre was awesome to work with - he was very knowledgeable about the vehicle, its features, and the available incentives. We love the car we finally selected. knowledgeable about the vehicle, its features, and the available incentives. We love the car we finally selected. More

I took my car to diagnose a vibration during acceleration. They said I needed a new transfer case and the repair would be over $6000. I asked my service advisor if they were sure because this is acceleration. They said I needed a new transfer case and the repair would be over $6000. I asked my service advisor if they were sure because this is a very expensive repair. She said they were 100% sure. Due to the cost of the repair I took the car for a second opinion. I took the car to a foreign specialist. They called me the next day to let me know the car is all set. It just needed a mount and fluid flush. Total repair was under $800. I have had my car back for almost a month now and it is running better than new. If I would have listened to the bmw dealer I would be out almost $7000. I called them back to advise of their misdiagnosis and get my diagnosis fee returned, but they wanted me to bring the car back to them to check it. The last people I want to touch my car is this service center. You usually take your car to the dealer because they are supposed to be the experts, but the truth is that they have unqualified techs working on very expensive cars. I will never bring my car back to this dealer for service and you shouldn't either. More

Took a while to identity the problem and a few days to fix it. However they gave me an excellent loaner and dropped off my old car. Like Apollo 13 you see the mettle. when things go awrto. fix it. However they gave me an excellent loaner and dropped off my old car. Like Apollo 13 you see the mettle. when things go awrto. More

Andy and the rest of the team at North Haven made this a great car buying experience. Looking forward to coming back in the future. great car buying experience. Looking forward to coming back in the future. More

Polite, professional and efficient. Communicated well throughout the day. Staff researched acquiring additional parts for car and directed me to website where they are available. Regret that BMW does n throughout the day. Staff researched acquiring additional parts for car and directed me to website where they are available. Regret that BMW does not supply car screens for X1 and I will have to buy from outside source More

Alison Connors and Don Smith provided a high quality service experience. I look forward to my next service visit for which I would request Alison or Don as my service advisor. service experience. I look forward to my next service visit for which I would request Alison or Don as my service advisor. More

I had a remarkable experience from inception till my transaction was finalized. Both the service and sales representatives were extremely professional in their approach to customer service. As far as transaction was finalized. Both the service and sales representatives were extremely professional in their approach to customer service. As far as I’m concerned, BMW of North Haven should be the model example for all other BMW dealerships to follow. Thank you for your kind hospitality and impeccable service. More

Andy was great; helpful, knowledgeable, and patient as we picked the vehicle we wanted. BWM of North haven could have scheduled our closing better to match the availability of their finance staff. We waited picked the vehicle we wanted. BWM of North haven could have scheduled our closing better to match the availability of their finance staff. We waited an hour for a finance guy to be available to begin the process of handing over our check and sign papers. Our new vehicle was well prepared and ready for us to drive home. More

Had a good experience buying a car here. Trade in value can be high and the price of the car can be reduced a bit. Not satisfied on The detailing and cleaning before delivery. can be high and the price of the car can be reduced a bit. Not satisfied on The detailing and cleaning before delivery. More

Our sales associate Ellen was amazing. She made sure we found what we needed. I do believe the cars could have been a lot more reasonably priced. found what we needed. I do believe the cars could have been a lot more reasonably priced. More