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BMW of Norwood

Norwood, MA

Overview
Reviews
Vehicles
4.7
1,919 Reviews
Call Dealership (781) 816-2389
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918 Providence Hwy

Norwood, MA

02062

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Showing 1,919 reviews

November 12, 2026

Douglas RJ is a great rep. Super responsive, friendly, knows his stuff. Top notch service More

by Llpbmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas RJ
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Nov 14, 2026 -

BMW of Norwood responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 09, 2026

Great service , understand of all services preformed , told them I needed to leave by 3 returned my car before 230 much appreciated. More

by rw529279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anabell
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Nov 11, 2026 -

BMW of Norwood responded

We are so pleased you enjoyed your visit to BMW of Norwood! Please don't hesitate to reach out if there's anything additional we can do for you.

November 09, 2026

Service was good but wait was a bit longer than I expected. Sydney and all were helpful. More

by Joseph Feaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Price
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Nov 14, 2026 -

BMW of Norwood responded

Thank you for your feedback, Joseph. I'm glad to hear that you found our service helpful, but I understand your frustration with the wait time. We strive for professionalism and respect in all our interactions, and your comments will help us improve our processes. We appreciate your support and look forward to serving you better in the future.

November 07, 2026

Unacceptable service: excessive delays, unanswered questions, poor communication, and no notice of representative unavailability. A frustrating, disorganized experience overall. More

by Ivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
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Nov 10, 2026 -

BMW of Norwood responded

Hi Ivan Thank you for taking the time to share your feedback. I am sorry to learn that your recent visit did not leave you with the level of service you expected. Could you please reach out to me directly so I can get more information about your concerns and unanswered questions. I'd appreciate the opportunity to learn more about what happened. Please contact me directly at your convenience, Teresa Mullen the Service Manager tmullen@group1auto.com .

November 06, 2026

RJ has been my Service Advisor for years now and he is a very knowledgeable, professional and personable. Very quick to meet and solve all of my BMW's needs! Highly recommend and A++++s once again for RJ. T More

by forcorcoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RJ 6 Stars!
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Nov 09, 2026 -

BMW of Norwood responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Norwood. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2026

I went for a check out my BMW for some issue I have with my rings and also to get a sticker inspección and the did my request in a timer maner with respet and courtesy . More

by BARPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Archer, Natasha Diaz, Hugh Robb, Zak Warner, Lee Thibodeau, Jason Jason, Forrest Jones, Billy Shape, Gerry Martel, Dennis Zullo
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Nov 07, 2026 -

BMW of Norwood responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

November 04, 2026

Fantastic service advisors that look forward to genuinely help the customer while keeping the car at peak performance. More

by ajcruzm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Kaskett, Theresa Mullen
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Nov 07, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2026

Service advisor, Carlos Vasquez, as always provided excellent customer care and was very professional. Service technician provided detailed information on condition of my vehicle. More

by michaelwf2831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
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Nov 05, 2026 -

BMW of Norwood responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2026

As per usual, they were friendly, thorough and relatively reasonably priced. I appreciate their professionalism. More

by ravenwizard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan McDonald
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Nov 03, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 31, 2026

My Service Advisor Michelle was amazing, very down to earth! She was very thorough. Love her! More

by winnieken13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Service Dept
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Nov 01, 2026 -

BMW of Norwood responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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