BMW of Norwood

Great service team. Car service is completed quickly. Great loaner vehicles. Car is.always washed before arrive. Car service is completed quickly. Great loaner vehicles. Car is.always washed before arrive. More

All the employees were very pleasant to interact with and the waiting areas were very comfortable. the waiting areas were very comfortable. More

I’m extremely disappointed with my recent service experience at BMW of Norwood. I brought in my 2024 BMW X4 with approximately 28,000 miles, which is still within the factory warranty period, beca experience at BMW of Norwood. I brought in my 2024 BMW X4 with approximately 28,000 miles, which is still within the factory warranty period, because I was repeatedly receiving a parking sensor warning. BMW diagnosed a failed front parking sensor but determined it was caused by a “stone impact” based on a very small mark on the sensor, and therefore would not cover it under warranty. I was quoted $1,411.88 to replace ONE parking sensor. After asking for a breakdown, I was told the sensor itself is only approximately $392, with the majority of the remaining cost attributed to labor because the bumper needs to be removed. I spoke with the service manager, who was courteous and offered a 25% discount, which I appreciated but declined. She also commented that I “must do some highway driving.” I found that explanation frustrating — a BMW should certainly be able to withstand normal highway driving without a customer expecting a $1,400 parking sensor repair on a relatively new vehicle. Experiences like this make me reconsider whether I want to continue being a BMW customer when it comes time to purchase my next vehicle. I expect better warranty support and service from a premium brand More

Wonderful experience from the time I drove my vehicle into the pristine covered drop off service area, received warm greetings from valet and service attendants then into the administration area to work into the pristine covered drop off service area, received warm greetings from valet and service attendants then into the administration area to work with professional service representatives. I ended the day with the same happy feeling with friendly cashiers and car attendants alike. Always a wonderful experience overall. I’d come back again and again. More

I have dealt with any different BMW dealerships, and I’m going to stick with this one. The Service Dept is great, and the entire staff is helpful and friendly. going to stick with this one. The Service Dept is great, and the entire staff is helpful and friendly. More

It is always a pleasure interacting with the employees at BMW Norwood. I’ve gotten stellar service with each of my service appointments. BMW Norwood. I’ve gotten stellar service with each of my service appointments. More

I recently brought my BMW to BMW of Norwood for its annual service and had an excellent experience. My service advisor, Carlos Vasquez, was outstanding from start to finish. He was professional, knowle annual service and had an excellent experience. My service advisor, Carlos Vasquez, was outstanding from start to finish. He was professional, knowledgeable, friendly, and took the time to explain everything clearly. I really appreciated his attention to detail and the way he made me feel like a valued customer. It’s clear that he takes pride in providing excellent customer service. I highly recommend Carlos Vasquez and BMW of Norwood for BMW service. It’s refreshing to receive this level of professionalism and personal attention. More

Friendly and professional people, always trying to help and make sure everyone is satisfied with the service and make sure everyone is satisfied with the service More

BMW of Norwood tried to scam me on a $2000 suspension service for something that was not even needed to be fixed. Went to an independent BMW shop to verify the issue that BMW of Norwood said it was (they service for something that was not even needed to be fixed. Went to an independent BMW shop to verify the issue that BMW of Norwood said it was (they said thrust arms bushings need to be replaced), however, an independent shop verified that the issue I was experiencing had nothing to do with the suspension at all. BMW Norwood didn’t even take any photos or have any evidence to show me the parts that needed to be repaired/replaced. Completely broke my trust, yet another BMW stealership. More