BMW of Norwood

I have consistently received outstanding service through this dealership. Recently I had an issue with being notified in a timely manner that my vehicle was ready, after having additional work done that wa this dealership. Recently I had an issue with being notified in a timely manner that my vehicle was ready, after having additional work done that was identified during the inspection. Great customer service was provided by the manager politely and professionally listening to what happened and then appropriately addressing it. Things happen, but great customer service occurs in the ability to listen without defending and then taking appropriate action to ensure the issue doesn't happen again - Well Done! More

They were very proficient at their job. That made me happy. I would return again That made me happy. I would return again More

Didn’t have to wait much to be served. When the advisor explained to me that something needs to be done sooner rather than later, which will take much longer than I expected, she called m When the advisor explained to me that something needs to be done sooner rather than later, which will take much longer than I expected, she called me a ride home and a ride to pick up when the car was ready. I was also able to get somebody to reset my login to fix a couple minor issues at a moments notice despite them being extremely busy. Very satisfied this time. More

I have been a customer of BMW of Norwood for more than 5 years. I am very satisfied with their customer service and professional environment. years. I am very satisfied with their customer service and professional environment. More

I have been a customer of this dealership for 20yrs now. The service department is one of the best that I have encountered. My experience there has always been exemplary from the courteous staff, quality of The service department is one of the best that I have encountered. My experience there has always been exemplary from the courteous staff, quality of work, providing me with explanations of all work that needs to be done. My service advisor, Dan, has been taking care of my car for several years now and hopefully will continue to do so for many more! More

Great service and very accommodating. I appreciated the video of the necessary work as well as the honest assessment. I appreciated the video of the necessary work as well as the honest assessment. More

The staff was very efficient and friendly. Great communications with customers via text and calls. Great communications with customers via text and calls. More

Kyle and Junior made the buying experience extremely straightforward and painless. By far, the best car buying experience in my 30 years of buying cars. Highly recommend the BMW Norwood team straightforward and painless. By far, the best car buying experience in my 30 years of buying cars. Highly recommend the BMW Norwood team More