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BMW of Norwood

Norwood, MA

4.7
1,808 Reviews

918 Providence Hwy

Norwood, MA

02062

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Showing 1,808 reviews

June 28, 2026

Easy to schedule through BMW app. Brought lead tech out to answer questions. Treated me with respect and transparency. More

by geoffmertes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in Service was professional and helpful
Jun 29, 2026 -

BMW of Norwood responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 28, 2026

Very nice job, excellent work, and nice people work there, my first time there and I like it😊 More

by Suzannaho1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natasha Diaz
Jun 29, 2026 -

BMW of Norwood responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 27, 2026

I had a scratch on my tire, and they replaced the wheel but neglected the rim scratch. Despite waiting 3.5 hours, the service advisor was sincere and work hard to attempt for the tire replacement to be cov More

by JZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 29, 2026 -

BMW of Norwood responded

Thank you for sharing your feedback. We're glad to hear your Service Advisor worked diligently to help obtain coverage for your tire replacement through your Tire & Wheel Protection Plan. At the same time, we're sorry to learn that the scratch on your wheel was not addressed and that your visit took longer than expected. We understand how frustrating that can be. We'd appreciate the opportunity to review your visit and discuss the condition of the wheel with you. Please contact our Service Manager at tmullen@Group1Auto.com at your convenience so we can work toward a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience.

June 27, 2026

Worst experience at this dealership. This dealership is full of arrogant and unhelpful service advisors and cashiers. I have three BMW vehicles and have been loyal To this brand fo More

by Francisco Reynoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anabel Guerrero
Jun 29, 2026 -

BMW of Norwood responded

Thank you for taking the time to share your feedback. We're sorry to learn that your recent visit did not leave you with the level of service you expected. While our records indicate this was your first service visit with our dealership, we understand that your impression of our team is important, and we're disappointed to learn that you felt our staff was unhelpful or discourteous. Providing a welcoming and professional experience to every guest aligns with our core values. We'd appreciate the opportunity to learn more about what happened and see if there's anything we can do to address your concerns. Please contact our Service Manager at tmullen@Group1Auto.com at your convenience. We value your feedback and hope you'll consider giving us another opportunity.

June 27, 2026

Quick oil change. Fast and easy. Car came out washed and clean. And got to watch a World Cup soccer game being played 5 miles down Route 1. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Archer
Jun 30, 2026 -

BMW of Norwood responded

Hello Doug, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 26, 2026

I’d like to recognize my service advisor Carlos Vasquez who provided exceptional, personable service. Brought my car in for an oil change. We reviewed current recommended services needs without pressure or More

by EHB003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Vasquez
Jun 27, 2026 -

BMW of Norwood responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Norwood. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 23, 2026

Very professional. Worked with Jeliah who made the process very easy and enjoyable. Gave me what I believe was a very fair price for the vehicle I bought. More

by Mliguori08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeliah
Jun 24, 2026 -

BMW of Norwood responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

June 19, 2026

Excellent Dealership. Always supportive and go out of their way to make sure the customer is satisfied. Teresa Mullen and Christopher in service have always been amazing. More

by eabdallah06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa Mullen, Christopher in service
Jun 21, 2026 -

BMW of Norwood responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Norwood. If you have any further questions, please give us a call. We're always happy to help!

June 18, 2026

The service department is one the best BMW dealer experiences I've had in recent years. Very professional from start to finish, Carlos was extremely knowledgeable and helpful with my needs. More

by md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos V
Jun 21, 2026 -

BMW of Norwood responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 18, 2026

I was extremely pleased by the professionalism and consideration given when I visited today!!! Top notch service... More

by Nicholas J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Jun 20, 2026 -

BMW of Norwood responded

Hi Nicholas, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

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