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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,369 Reviews

1,369 Reviews of BMW of Orland Park - Service Center

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November 24, 2023

Great service center! Always take care of me fairly and honest! Would refer people to this center! More

by N_SHELLBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Boomsma
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Nov 26, 2023 -

BMW of Orland Park responded

Thank you for the review! We hope to see you again at BMW of Orland Park!

November 24, 2023

It was a very pleasant experience, Dion was great and made sure my concern was corrected. More

by RICHARDPOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion
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Nov 26, 2023 -

BMW of Orland Park responded

Thanks for reviewing us, Richard! We are so glad to hear that Dion delivered such a successful service experience. Drive safely, and we hope to see you again at BMW of Orland Park!

November 21, 2023

Service personnel knowledgeable and friendly. Expensive to have vehicle serviced there as hourly rates not realistic. Brakes cost $2000, with $1000 of that for an hour and a half of labor. Ser More

by PEGGYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich, Service Dept
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Nov 27, 2023 -

BMW of Orland Park responded

We appreciate your feedback and are glad to know our service team at BMW of Orland Park was helpful. We understand the concern about costs, but we assure you that our rates reflect the high-quality work provided by certified technicians. Thank you for choosing us!

November 21, 2023

I came in for an oil change & vehicle check up. (~$700 for an oil change, vehicle check, new wiper blades, and exterior car wash) Overall, Great communication and Friendly staff. But, High prices More

by ROCKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
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Nov 27, 2023 -

BMW of Orland Park responded

We appreciate your feedback and are glad to know you found our team friendly and communicative at BMW of Orland Park! We understand concerns about pricing, but we assure you that the quality of service matches it. Thanks for choosing us!

November 21, 2023

I purchased a car and it took 6 hours. Salesman left me and my family for dead while he helped other customers. It wqs one of the worst experiences. Detail took the AMG mats out of the car More

by Jjsimmons1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alvin Crowder
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bugajski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seraj Abughoush
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Nov 22, 2023 -

BMW of Orland Park responded

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your recent car purchase. Your feedback is important to us, and we are committed to addressing and rectifying the issues you've raised. We deeply regret any lapses in customer service, as providing a positive and efficient buying experience is our top priority. It's disheartening to hear that you felt neglected during the process, and we want to assure you that your concerns are being taken seriously. Regarding the floor mats, we apologize for any misunderstanding or oversight. We did pull the original window sticker and it states (All Season Front Floormats, Black Rubber). We would never want you to think someone would take the mats out of your vehicle purchase. Please know that your feedback has been shared with our sales team, and we will use it as an opportunity to enhance our customer service training. We value your business, and we want to make things right. If there is anything specific you would like us to address or if you have further details to share, please reach out to our General Sales Manager. Once again, we apologize for any inconvenience you experienced, and we appreciate your patience as we work to improve our services. Best Wishes, BMW Of Orland Park

November 18, 2023

sales-very knowledgeable about the car. Gus helped me make intelligent decisions about the car. More

by GRYFAKISIP
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

BMW of Orland Park responded

Thank you for the review! We appreciate the kind feedback about Gus and hope to see you again at BMW of Orland Park!

November 17, 2023

I love Orland Park BMW great service great team there. Everyone is helpful. That’s the place to be when you need a car a BMW. They can help you get any car you want More

by FRESHCOUNTYMARKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Blunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Crowder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha Huff, Ross Shatat
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Nov 17, 2023 -

BMW of Orland Park responded

We're delighted you had a great experience with our team at BMW of Orland Park! It's always wonderful to hear that we can assist in finding the perfect car for our customers. Thanks for choosing us, and sharing your feedback!

November 17, 2023

Service Consultant was excellent advised on service needed the facility was immaculate and when I pick the vehicle it was Clean More

by REID_NICHOLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Nov 17, 2023 -

BMW of Orland Park responded

We're delighted to know you had a great experience with our service consultant and appreciated the cleanliness of both our facility and your vehicle upon pick-up. Thanks for choosing BMW of Orland Park! We hope to see you down the road.

November 17, 2023

Great professional service and issue with car recall as car repair finished in timely manner. Great dealership , clean and professional car advisors. More

by Darry Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
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Nov 20, 2023 -

BMW of Orland Park responded

Darry, we're glad to know you had a positive experience with our team at BMW of Orland Park. We always aim for timely and professional service. Thanks for your review!

November 16, 2023

Excellent customer service and welcoming environment at BMW of Orland Park. Staff were attendant to the needs of my vehicle. More

by LASHONDA_ANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Nov 16, 2023 -

BMW of Orland Park responded

We're glad to know you had a great experience at BMW of Orland Park and found our team attentive. Thank you for the positive feedback!

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