BMW of Orland Park - Service Center

Bad experience. Dropped car off on 4/3. Didn't hear from Rich at all on 4/4. Received a video at 5:13pm with the cars's issues. I had to call Rich to get the est Dropped car off on 4/3. Didn't hear from Rich at all on 4/4. Received a video at 5:13pm with the cars's issues. I had to call Rich to get the estimate and time frame. He said he would send the estimate. Never received it on 4/4. I had to call BMW on 4/5 to get the status. I was informed that Rich was off on 4/5 so they transferred me to someone else who then sent me the estimate and informed me the part needed to be ordered and that it wouldn't get there til 4/8. Luckily I received a text on 4/7 saying my car is ready. Very poor communication here...really the first time I had a bad experience with you. More

Been servicing my BMW vehicles for over 10 years at BMW of Orland Park. Service is always top notch! of Orland Park. Service is always top notch! More

No pressure service experience. Time spent was efficient. No surprises. Pleasant experience. The video from the service tech was well received. Time spent was efficient. No surprises. Pleasant experience. The video from the service tech was well received. More

I was pleased with the service, only disappointment is that this BMW location doesn’t provide loaner cars. That’s not good for customers to miss out on work to spend money. But Corey was very helpful and that this BMW location doesn’t provide loaner cars. That’s not good for customers to miss out on work to spend money. But Corey was very helpful and prompt in providing updates. More

Had the pleasure of meeting Mr. Robert excellent customer service very informative and patient as well as helpful! Robert excellent customer service very informative and patient as well as helpful! More

I had a great experience working with Richard Pool at BMW Ziegler Orland Park. His professionalism and dedication to customer satisfaction were impressive. Richard took the time to explain service options cl Ziegler Orland Park. His professionalism and dedication to customer satisfaction were impressive. Richard took the time to explain service options clearly, kept me updated throughout, and ensured a smooth, hassle-free experience. I highly recommend him for anyone seeking an excellent service advisor. More

Great dealership, very friendly and will bend over backwards for clients. Awesome experience, have bought two cars from Mahdi, ask for him. backwards for clients. Awesome experience, have bought two cars from Mahdi, ask for him. More

Don’t believe I met with a Marc Boomsma, my salesman was Sid, arrived around 10:30 3-3-25, long busy day, when I left it was close to 5pm most of everything as far as trade in and sales contract was done pr Sid, arrived around 10:30 3-3-25, long busy day, when I left it was close to 5pm most of everything as far as trade in and sales contract was done prior to this and when I showed up at 20:30 on 3-3-25 my veg was prepped with ceramic coat inside and out, I wasn’t 100% sold on it so I asked to please contact me before, when I arrived I wasn’t informed it was already applied , I was given a discount because of the confusion, I just hope it works as promised, from what I hear you have to hand wash these ceramic coated cars and I’m way past hand washing any vehicle so I’m concerned I was about to abort half way through the at home finance process because print was to small on my I-pad and I wasn’t comfortable signing something I couldn’t read, Sid came up with an idea that worked so I was able to complete the process, thanks to Sid he got the job done, one last thing when I tried to use my radar detector from my trade in the detector didn’t work, when I got home I tried it in my wife’s car and it worked so I need to have someone look into this when I get the time, other than that I very much enjoy the vehicle so far, once again thanks to Sid for walking me through the financial info part. Sincerely, Roger Tintinger More

Great, fast service with affordable prices. I was very pleased with the same day appointment and good quality service. I was very pleased with the same day appointment and good quality service. More

The dealership and representative were excellent, in communication, relaying information, delivering great service to my vehicle, 2019 I3. communication, relaying information, delivering great service to my vehicle, 2019 I3. More