BMW of Orland Park - Service Center

Just went in for an oil change. Everyone was friendly and very helpful Have been dealing with this dealership for years with no complaints I was taken care of as soon as I walked Everyone was friendly and very helpful Have been dealing with this dealership for years with no complaints I was taken care of as soon as I walked through the door We definitely recommend More

James took care and followed up my requests the whole time. Very reliable technical support and dealer. Thanks. time. Very reliable technical support and dealer. Thanks. More

Took my car in for a recall. It was easy to Make an appointment. The car was washed and ready when promised. It was easy to Make an appointment. The car was washed and ready when promised. More

They were friendly, professional and very helpful. They went out of there way to help me They went out of there way to help me More

I came in for a morning appt. They found a couple of other issues and I agreed to get it fixed that day too. As a result, I ended up sitting there all day until 4:30. It sure woul They found a couple of other issues and I agreed to get it fixed that day too. As a result, I ended up sitting there all day until 4:30. It sure would’ve been nice to have a loaner car so I didn’t waste my entire day. Beyond that, had they told me how long it would be I could’ve at least gotten an Uber to get some lunch. I had expected to only be there for an hour, two at the most. I live an hour away so can’t easily have someone come pick me up, but with a loaner I could’ve got some errands done and had something to eat. More

Great service! Would defiantly recommend this dealership for any BMW servicing. Good communication and service. Would defiantly recommend this dealership for any BMW servicing. Good communication and service. More

I received Top Tier service, which was quick, understanding and professional! My commute from Hyde Park Chicago is well worth the trip! Best Regards, understanding and professional! My commute from Hyde Park Chicago is well worth the trip! Best Regards, More

As soon as I walked through the door I was greeted professionally. Dion was a pleasure to work with and went above the call of duty. I came in for one particular reason but he made sure all other nece professionally. Dion was a pleasure to work with and went above the call of duty. I came in for one particular reason but he made sure all other necessary services were included. He was so helpful and genuine. I appreciated all of his help and happy to have him as a service advisor. More

I didn’t get a video of underneath my car as I usually do. Everything else was great. do. Everything else was great. More

I received the inspection video about a hour after my scheduled appointment. It was almost 2 hours after receipt of the video that my vehicle was ready to go. This is too long to be waiting especially if scheduled appointment. It was almost 2 hours after receipt of the video that my vehicle was ready to go. This is too long to be waiting especially if a loaner is not being offered. If I’m told about 1 and half hour for services when it’s determined that it will be double that amount of time one should updated instead of being held hostage essentially. Also to receive a call from sales about upgrading my vehicle while I’m waiting instead of coming to speak with me is impersonal. I hope this helps facilitate more efficient workflow and/or scheduling of appointments. More