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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,471 Reviews

1,471 Reviews of BMW of Orland Park - Service Center

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July 29, 2023

Thanks to James Hatchett! He's always so responsive to the needs for my X5, and I appreciate the excellent service at BMW Orland, would recommend! More

by MAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett, Service Dept
Jul 31, 2023 -

BMW of Orland Park responded

We couldn't ask for a better review! Thank you for recommending BMW of Orland Park and James!

July 29, 2023

Unbelievable service, very nice staff and also very professional. I would highly recommend BMW orland Park More

by Joe B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
Jul 31, 2023 -

BMW of Orland Park responded

Joe, we're delighted to know you had such a positive experience at BMW of Orland Park. Your recommendation means the world to us, and we hope to see you back!

July 29, 2023

BMW of Orland Park--always prompt, courteous, professional, knowledgeable--best customer service you'll find anywhere, More

by JAYMIESIMMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Gertos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

BMW of Orland Park responded

Jaymie, we're delighted to know you've had such positive experiences with us at BMW of Orland Park. Thanks for your kind words about our customer service, and we hope to see you back again down the road!

July 29, 2023

Great service and fast. Lacking was the car wash. Overall, pleased with service. Than you More

by LCOOP429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Cherry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NA
Jul 31, 2023 -

BMW of Orland Park responded

We are happy to hear our service was quick and overall satisfactory. Thank you for your feedback on our car wash services. We will share this with the team here at BMW of Orland Park. See you next time!

July 28, 2023

James was a great service advisor. Excellent customer service during my visit. I highly recommend this dealership! Thank you! More

by LAUREN.HUSBANDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Jul 31, 2023 -

BMW of Orland Park responded

We're glad to know that you had a great experience with James and our team here at BMW of Orland Park! Your recommendation means the world to us. Thank you for your kind words and we look forward to serving you again in the future!

July 28, 2023

Connor by far the best tech at bmw, always takes care of everything and I can’t forget Sheri is customer service - absolutely best service team around. Thank you !!! More

by KIMSTREIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor and Sheri
Jul 31, 2023 -

BMW of Orland Park responded

Kim, we're delighted to know that Connor and Sheri provided you with top-notch service at BMW of Orland Park. Thanks for your kind words!

July 28, 2023

The dealership was accommodating. Unfortunately, the service I requested could not be performed. I appreciate the honesty of the service technician by informing me and not trying to More

by SKIWE29
Recommend Dealer
Yes
Employees Worked With
I do not recall the service technicians names.
Jul 31, 2023 -

BMW of Orland Park responded

We appreciate your understanding and feedback! Our team at BMW of Orland Park always strives to be honest and transparent with our customers. We apologize for any inconvenience caused by the lack of phone communication. We'll work on improving that aspect.

July 28, 2023

I’ve brought my bmw into other dealerships and was treated much better than I was at this one. No courtesy car available, the shuttle was mysteriously ‘in the city’, and they had my car for SEVEN days More

by jenjen348
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey in the service dept.
Aug 15, 2023 -

BMW of Orland Park responded

I apologize for your disappointing experience and for the delay with your vehicle. We strive for excellent customer service and it is disappointing that we missed the mark. Your feedback is important in helping us improve our services and communication. If you're open to discussing this further, please reach out at your earliest convenience so that we can work towards a resolution together. Thank you, Brian Coster - Service Manager - 708-460-4545

July 28, 2023

The Orland Park BWM Team is very helpful, prompt and professional. Every visit is consistent and thorough. More

by KELLYN3909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Service advisor., Chris Vosler
Jul 31, 2023 -

BMW of Orland Park responded

We appreciate your kind words about our team at BMW of Orland Park! We strive to provide consistent and detailed service. Thanks for the review, we look forward to seeing you on your next visit!

July 28, 2023

Listen! Richard in the Service Department at Orland was remarkable with his knowledge and thorough understanding of service. This dealership far exceeded my More

by Ragsdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard in Service
Jul 31, 2023 -

BMW of Orland Park responded

We're glad to know that Richard and our service department at BMW of Orland Park exceeded your expectations! We appreciate the positive feedback. Thanks for choosing us!

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