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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,432 Reviews

1,432 Reviews of BMW of Orland Park - Service Center

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October 24, 2024

I still having the same problem took vehicle in 10/23/2024 nothing better have to bring it back in More

by CAMPBELL.TRACEY1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Shellberg
Nov 12, 2024 -

BMW of Orland Park responded

Reviews are very important to our business, as we use them to learn and improve our processes for future guests. If you are willing, I'd love to hear more about what happened during your visit so we can properly address your concerns. Please consider contacting me directly when you have a moment. Thank you, Brian Coster - Service Manager - 708-460-4545

October 24, 2024

Great experience, great service. Dion was great!. I appreciate the overall experience!. My car was towed for a software update, was was not running or deivable, two days later was re More

by JOELRPH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dion Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of Orland Park responded

Joel, we're delighted to hear that Dion and the team at BMW of Orland Park provided you with a great experience. Thank you for sharing your feedback, and we hope you're enjoying your car after the update!

October 24, 2024

My first time at this dealership. Josh was professional, very efficient and address my immediate concerns and got me on my way , going forward this will be my go to service center for More

by COLLEENROSING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of Orland Park responded

We're delighted to hear that Josh provided you with efficient and professional service at BMW of Orland Park! It's great to know we've become your go-to service center for your 2013 BMW 328i. Thank you for choosing us, and we'll be here whenever you need assistance!

October 23, 2024

My service advisor Nick (helped me in place of James/Richard yesterday) was great. Very knowledgeable & efficient without trying to upsell me anything during my time there or any of the other thin More

by JOHNDRITA
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Kuk, Nick Shellberg
Oct 24, 2024 -

BMW of Orland Park responded

John, we're glad to hear that Nick provided you with knowledgeable and efficient service at BMW of Orland Park. We appreciate your understanding regarding the wait time and are happy to know your overall experience was positive. Thanks for sharing!

October 23, 2024

Professionalism’s and courtesy were outstanding. Also were timely in their response to my questions and concerns. More

by ROBERT.JR5621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of Orland Park responded

Robert, thank you for recognizing the professionalism and courtesy of our team at BMW of Orland Park. We're glad to hear we could address your questions promptly!

October 23, 2024

Came in for an oil change and tire rotation was in and out in an hour. More

by YASMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of Orland Park responded

Thank you for leaving BMW of Orland Park a five-star review! We are so glad that our team delivered quick service.

October 22, 2024

My experience with BMW was truly an amazing deal and I received all the technical support I needed. More

by AELLIOTMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateen Sen
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

BMW of Orland Park responded

We're so glad our team could assist you and get you a great deal! Thank you for choosing BMW of Orland Park. Safe travels!

October 21, 2024

I would have to say after this last experience, I would say no I would not recommend your service center. Wilder fix on my car went great. I had to initiate most of the contact with your service center in More

by MARYAMVBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Pool
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

BMW of Orland Park responded

Maryam, I apologize for the lack of communication and inconvenience you experienced with our service center. We understand how important timely updates are and regret any frustration caused by not having loaner vehicles available. Your feedback is valuable to us, and we will work on improving these aspects moving forward. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Brian Coster - Service Manager - 708-460-4545

October 19, 2024

Tony was professional and courteous. The work was done prompt and well. The experience was pleasant and teverything was done within the time frame I was told. More

by PRREED501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

BMW of Orland Park responded

We're delighted to hear that Tony provided a professional and timely experience at BMW of Orland Park. Thank you for sharing your positive feedback, and we look forward to serving you in the future!

October 18, 2024

Overall service experience was very favorable! Throughout my visit, Cory was professional, courteous, attentive and followed up timely on each occasion. Despite having multiple visits for my recen More

by jhmamcclinton0805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
Oct 21, 2024 -

BMW of Orland Park responded

We're delighted to hear that Cory provided such a positive service experience at BMW of Orland Park! It's great to know his professionalism and attentiveness made all the difference. Thank you for sharing your feedback, and we look forward to assisting you in the future!

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