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BMW of Orland Park - Service Center

Orland Park, IL

4.5
1,423 Reviews

1,423 Reviews of BMW of Orland Park - Service Center

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October 18, 2024

Overall service experience was very favorable! Throughout my visit, Cory was professional, courteous, attentive and followed up timely on each occasion. Despite having multiple visits for my recen More

by jhmamcclinton0805
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kazienko
Oct 21, 2024 -

BMW of Orland Park responded

We're delighted to hear that Cory provided such a positive service experience at BMW of Orland Park! It's great to know his professionalism and attentiveness made all the difference. Thank you for sharing your feedback, and we look forward to assisting you in the future!

October 18, 2024

My experience with Zeigler BMW was a very good one. These are the words that best describe my experience: Professional, Courteous, and Thorough. Great Customer Services! More

by DOUGLASGAINES7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

BMW of Orland Park responded

We're delighted to hear that your experience with BMW of Orland Park was professional, courteous, and thorough. Thank you for highlighting our commitment to great customer service! We look forward to serving you again.

October 18, 2024

The service process was very efficient. Tony was very polite and professional. Tony was available and willing to answer my questions. More

by DJFAITH99
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

BMW of Orland Park responded

We're delighted to hear that Tony provided you with efficient and professional service at BMW of Orland Park. Thank you for sharing your experience!

October 18, 2024

Very pushy and condescending- on my invoice he didn’t ask if I wanted a full comprehensive review of my car, I was schedule for oil change online - he had me sing paperwork & gave me the total and if I didn’ More

by BRENDATANNEHILL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Dion Grace
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience. It's concerning to hear about the lack of communication and professionalism during your visit, as we strive to ensure our customers feel respected and informed at all times. We apologize for any inconvenience caused by these oversights. I understand we may have lost your business, but if there is anything else we can do to make this right, please don't hesitate to reach out. Thank you, Brian Coster - Service Manager - 708-460-4545

October 17, 2024

James was very accommodating & helpful. The process was efficient and they got my car done in a timely manner. Was very satisfied with the service of James & the service department. More

by CDEVRIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

BMW of Orland Park responded

We're delighted to hear that James and the service department at BMW of Orland Park provided you with efficient and accommodating service. Thank you for sharing your satisfaction, we appreciate your feedback!

October 17, 2024

Very quick service. IN and OUT. My service rep contacted me immediately to let me know that my car was ready for pick up. More

by MICHELLERUPPANER808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

BMW of Orland Park responded

Michelle, we're delighted to hear that you had a swift and efficient experience with us at BMW of Orland Park. Thank you for sharing your feedback!

October 17, 2024

When I made the appointment I noted I needed my oil and brake fluid changed. I also noted I wanted my brakes checked out as they were not stopping smoothly. I am not confident with the performance as I com More

by ERICCAUWELS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Scanlon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

BMW of Orland Park responded

Thank you for sharing your experience with us. It's disappointing to hear that we didn't meet expectations during your visit, especially regarding the brake inspection and time constraints. We understand how important it is to feel safe in your vehicle, and we're committed to resolving this issue promptly. Please reach out so we can ensure more thorough service during your next appointment. Thank you, Brian Coster - Service Manager - 708-460-4545

October 17, 2024

I recently visited Ziegler BMW to get my brakes serviced. Staff made me feel welcomed and valued my concerns. Tony took time to explain and gave me a clear estimate of the costs involved. The work was finis More

by LaJuana M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

BMW of Orland Park responded

LaJuana, we're delighted to hear that Tony and the team at BMW of Orland Park made your service visit a positive experience. Thank you for sharing your feedback!

October 16, 2024

It was efficient and very professional. He was very courteous helpful and pleasant. Overall a great experience! More

by KRWRIGHT76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jakubowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

BMW of Orland Park responded

We're delighted to hear you had a great experience with our team at BMW of Orland Park! Providing efficient and professional service is what we strive for. Thank you for your feedback!

October 16, 2024

Terrible, When I asked about getting rid of the Service Engine light after I got my oil changed and I declined a preventive maintenance service (was going to defer that until the next time I came in), I wa More

by Unhappy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Scanlon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

BMW of Orland Park responded

We are sorry to hear about your experience. It’s frustrating to feel like your concerns weren’t addressed properly. We appreciate your feedback, as it helps us improve our service. Please reach out to our management team so we can assist you further and resolve this issue. Thank you for bringing it to our attention. Best Wishes, BMW Of Orland Park

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