BMW of Orland Park - Service Center

I still having the same problem took vehicle in 10/23/2024 nothing better have to bring it back in 10/23/2024 nothing better have to bring it back in More

Great experience, great service. Dion was great!. I appreciate the overall experience!. My car was towed for a software update, was was not running or deivable, two days later was re Dion was great!. I appreciate the overall experience!. My car was towed for a software update, was was not running or deivable, two days later was ready. More

My first time at this dealership. Josh was professional, very efficient and address my immediate concerns and got me on my way , going forward this will be my go to service center for Josh was professional, very efficient and address my immediate concerns and got me on my way , going forward this will be my go to service center for my 2013 328i . Thanks Josh ! More

My service advisor Nick (helped me in place of James/Richard yesterday) was great. Very knowledgeable & efficient without trying to upsell me anything during my time there or any of the other thin James/Richard yesterday) was great. Very knowledgeable & efficient without trying to upsell me anything during my time there or any of the other things you normally encounter when visiting the car dealerships. I was there to have work done that was part of an open recall, and I was happy to hear that no further work needs to be done towards the safety quality issue since my car is not eligible after all. Normally one hour timeframe is allowed for this work to be done and yesterday it took two hours total. So it was a bit longer of wait than I expected, but I understand everyone’s busy and I also Didn’t arrive on time so that could’ve been the reason for it as well…¯\_(ツ)_/¯ Overall, I had a positive experience and everyone I had encountered while there was extremely nice and helpful! 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ More

Professionalism’s and courtesy were outstanding. Also were timely in their response to my questions and concerns. Also were timely in their response to my questions and concerns. More

Came in for an oil change and tire rotation was in and out in an hour. out in an hour. More

My experience with BMW was truly an amazing deal and I received all the technical support I needed. received all the technical support I needed. More

I would have to say after this last experience, I would say no I would not recommend your service center. Wilder fix on my car went great. I had to initiate most of the contact with your service center in say no I would not recommend your service center. Wilder fix on my car went great. I had to initiate most of the contact with your service center in order to get an update on my car, it went days without me, knowing whether or not my car was fixed or not fixed or what the estimated time for it to be completed. There are also no loaner cars which left me extremely stranded and I just think is ridiculous for a service department not to have loaner vehicles when there’s extensive work to be done on a car regardless of whether or not an appointment is able to be made in advance that just sounds ridiculous to me Considering it’s not predictable. More

Tony was professional and courteous. The work was done prompt and well. The experience was pleasant and teverything was done within the time frame I was told. The work was done prompt and well. The experience was pleasant and teverything was done within the time frame I was told. More

Overall service experience was very favorable! Throughout my visit, Cory was professional, courteous, attentive and followed up timely on each occasion. Despite having multiple visits for my recen Throughout my visit, Cory was professional, courteous, attentive and followed up timely on each occasion. Despite having multiple visits for my recent issue, Cory's oversight, sensitivity for my concerns and prompt and supportive resolutions, made the difference for my service experience! Many thanks again, Cory! More