BMW of Orland Park - Service Center

Overall service experience was very favorable! Throughout my visit, Cory was professional, courteous, attentive and followed up timely on each occasion. Despite having multiple visits for my recen Throughout my visit, Cory was professional, courteous, attentive and followed up timely on each occasion. Despite having multiple visits for my recent issue, Cory's oversight, sensitivity for my concerns and prompt and supportive resolutions, made the difference for my service experience! Many thanks again, Cory! More

My experience with Zeigler BMW was a very good one. These are the words that best describe my experience: Professional, Courteous, and Thorough. Great Customer Services! These are the words that best describe my experience: Professional, Courteous, and Thorough. Great Customer Services! More

The service process was very efficient. Tony was very polite and professional. Tony was available and willing to answer my questions. Tony was very polite and professional. Tony was available and willing to answer my questions. More

Very pushy and condescending- on my invoice he didn’t ask if I wanted a full comprehensive review of my car, I was schedule for oil change online - he had me sing paperwork & gave me the total and if I didn’ if I wanted a full comprehensive review of my car, I was schedule for oil change online - he had me sing paperwork & gave me the total and if I didn’t ask what the $200+ charge was I would not of caught it- a customer should 100% be asked if they want a service not added on without consent- I have a cracked rim, I could tv ext fixed / orders that day as I wanted to speak with my husband and he said well come back if you decide you actually what the work, I asked for the quote & was never given it. We have already decided to upgrade down the road to a new electric BMW and 100% will not be using him as our advisor as he was extremely unprofessional & not helpful. Very bad business I’ve never felt so demeaned We will order our new rims and tires from elsewhere that appreciate our business More

James was very accommodating & helpful. The process was efficient and they got my car done in a timely manner. Was very satisfied with the service of James & the service department. The process was efficient and they got my car done in a timely manner. Was very satisfied with the service of James & the service department. More

Very quick service. IN and OUT. My service rep contacted me immediately to let me know that my car was ready for pick up. IN and OUT. My service rep contacted me immediately to let me know that my car was ready for pick up. More

When I made the appointment I noted I needed my oil and brake fluid changed. I also noted I wanted my brakes checked out as they were not stopping smoothly. I am not confident with the performance as I com brake fluid changed. I also noted I wanted my brakes checked out as they were not stopping smoothly. I am not confident with the performance as I come to a stop. I mentioned the brakes again when I arrived and the advisor acknowledged it. When I received my car upon completion at 4:45pm, I asked what they found out about the brakes, and was told there wasn’t enough time to check for a problem outside of a cursory inspection, because they closed at 5. It was a 4pm appointment and nothing was said about not being enough time until I showed up. My brakes are not working properly and I now need to make yet another appointment to have them checked out. #1 this is not safe, and also having to come again for diagnostic is not convenient at all. I am disappointed they weren’t able to spend a little extra time in the name of good customer service to at least diagnose the problem. Overall the advisor made everything feel rushed. I am not sure why your team accepts 4pm appointments if that doesn’t allow enough time for proper treatment of customers. I am not sure if I will be returning unless the service improves. More

I recently visited Ziegler BMW to get my brakes serviced. Staff made me feel welcomed and valued my concerns. Tony took time to explain and gave me a clear estimate of the costs involved. The work was finis Staff made me feel welcomed and valued my concerns. Tony took time to explain and gave me a clear estimate of the costs involved. The work was finished faster than expected More

It was efficient and very professional. He was very courteous helpful and pleasant. Overall a great experience! He was very courteous helpful and pleasant. Overall a great experience! More

Terrible, When I asked about getting rid of the Service Engine light after I got my oil changed and I declined a preventive maintenance service (was going to defer that until the next time I came in), I wa Engine light after I got my oil changed and I declined a preventive maintenance service (was going to defer that until the next time I came in), I was first told to watch a You Tube video when I said getting to the dealership is not convenient (30 minutes from my home). More