BMW of Orland Park - Service Center

My purchase at Zeigler BMW of Orland Park with Peter Denbroeder was exceptional. Peter met us in the parking lot, he greeted us with a smile and made us feel welcome. Throughout the process, he was incr Denbroeder was exceptional. Peter met us in the parking lot, he greeted us with a smile and made us feel welcome. Throughout the process, he was incredibly courteous, patiently answering our questions and taking the time to educate us about the features of the vehicle. We even had lunch while we were there! I highly recommend Peter to anyone in search of a BMW. Thank you for the outstanding service! More

Quick and friendly check in. No unexpected costs or add-ons. The video they provided was a bonus. No unexpected costs or add-ons. The video they provided was a bonus. More

Always good! Even with the construction going on they still did their best to accommodate us as customers. Even with the construction going on they still did their best to accommodate us as customers. More

Repairs were done with precision. Jason J. Is one of you too seasoned advisors. He is exceptional. Jason J. Is one of you too seasoned advisors. He is exceptional. More

Jason ,the service adviser took good car of me. My vehicle was completed quickly as promised. My vehicle was completed quickly as promised. More

James did an excellent job. He was professional and courteous. My husband has a Porsche and that dealership provides an excellent hand carwash and interior clean. It would be a He was professional and courteous. My husband has a Porsche and that dealership provides an excellent hand carwash and interior clean. It would be a nice perk if BMW were to consider this. More

My service agent James made my experience a fast and pleasurable one while handling multiple other task. I thank hime and the technicians who worked on my vehicle greatly. From the video confirmation of pleasurable one while handling multiple other task. I thank hime and the technicians who worked on my vehicle greatly. From the video confirmation of inspection to James attentiveness and diligence my experience couldn’t have been better. More

Great service, professional and courteous. Service took a little longer than anticipated. Rich was outstanding!!! Service took a little longer than anticipated. Rich was outstanding!!! More

The service was prompt. Nick was great hope the remodeling works to help the customers Nick was great hope the remodeling works to help the customers More

I arrived at the dealership five minutes before my scheduled appointment and found the service bay full with no staff directing the cars. I left my car outside and entered the service office, where I scheduled appointment and found the service bay full with no staff directing the cars. I left my car outside and entered the service office, where I was not greeted or acknowledged by the staff present. After waiting about 5-7 minutes, an employee instructed me to sit in a temporary waiting area and mentioned that I would be assisted soon. The service process was unorganized. Staff did not check appointment details but instead served customers on a first-come, first-serve basis. It took 25 minutes beyond my appointment time to be seen by a service representative. He initiated the oil change, estimating it would take 1 hour and 15 minutes, but it ended up taking 2 hours. Upon leaving, I noticed the service reminder for an oil change had not been reset. I called the dealership for assistance with the reset, and after being forwarded to voicemail, I ended up resolving it myself using an online tutorial. Later, when a staff member returned my call to apologize and incorrectly stated that only BMW technicians could reset the service light, I informed him I had already done it myself. Cue the awkward silence! Previously, my experiences at this dealership were good, but this visit was inefficient and lacked proper customer service. I am now unsure about returning for future services. More